Disgusting service & refused refund for faulty, fake goods

★★☆☆☆
2.4
From 96 reviews
34.0% of users recommend this

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1950Nash's review of UK Mobile Store www.uk-mobilestore.co.uk

“Disgusting service and refused refund for faulty, fake...”

★☆☆☆☆

written by 1950Nash on 15/08/2016

I bought a 'Genuine Samsung charger' for my daughters tablet. When we used the item the tablet attachment snapped in half exposing live wires. Looking at the old charger that came with the tablet it is a sealed unit where as this was a cheap looking item, slapped together! When I contacted the seller to explain the situation they begrudgingly agreed to a refund and sent me a prepaid form to return the item. I did so the same day and since returning the item they've repeatedly said they didn't receive it. I sent them photographic evidence that I sent it to them but they're now ignoring my emails. I've opened a dispute with Paypal for this transaction as their service is disgusting! Avoid at all costs!!!

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