I can only assume Tesco Mobile have improved 10 fold!!

I think this will be currently the only 5 star review of Tesco Mobile!! This is most certainly NOT reflective of their service - but perhaps more reflective of the perceived relevance of Reviewcentre itself (which to me is a travesty).

I have been with Tesco Mobile since I think 2005 - having finally squeezed the PAC code out of Vodafone to enable me to leave them. I've had nothing but superb and very friendly customer service out of Tesco Mobile, together with the kind of data/price ratio that none of the actual networks can compete with. For example I'm currently on 7Gb data per month for £12.50. Please do check and try and find me anything remotely close to that, and if you do, let's talk again in about 6 months time, whereupon I find that network has suddenly hiked up my monthly contract. It is important to note here that Tesco Mobile are the ONLY provider who will guarantee you no mid-term price hikes for the length of your contract with them. The fact that all the other networks are too greedy to offer this, should also be noted.

I have had a couple of issues with my billing. I called Tesco Mobile about these issues. They apologised, and not only wrote off the billing error, but also gave me a free month to compensate. When I checked my account, I found that they had indeed done everything they said they would do.

In addition to this, when I went SIM only with them, and I enquired as to whether I could switch to a slightly more expensive contract, the staff member said she could offer me an additional 500mb of data and keep me on the exact same charge. Needless to say I was overjoyed with this. 500mb is not a lot in 2017, but bear in mind this happened a few years ago now when I was using date a lot less than I am now. But most critically of all to note with this - it wasn't even close to my contract renewal - and they still offered me this.

Finally, being run by Tesco they do of course have physical stores, and although they don't carry the full range of phones in stores that are on their site, their staff are always so kind and helpful - particularly to my mum (who I cajoled into signing up). She often has the silliest 'issues' with her phone as she isn't very tech savvy, but whenever she has been to see staff at Tesco Mobile they have always patiently helped her and always resolved the problem.

For those who don't know, Tesco Mobile use the 02 network and this has worked fine for me in almost every area of the country - bar the deepest darkest depths of beyond in Devon - but then when you're staying in a converted farmhouse, in a field, surrounded by 10 more fields, you're going to struggle.

I'm saddened to read so many negative reviews here but then they are historical ones. I thought it might be helpful to write up a bang up to date one. If Tesco Mobile were so bad, it's questionable how they'd manage to win the Which? Best provider award that many years in a row, along with other awards - particularly for customer service. Maybe like most ventures of this nature things may have started badly, but they must have upped their game in the intervening years, and I would not hesitate to recommend them now.