Mobiles.co.uk Reviews

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★★☆☆☆
2 / 5
9
22% of users recommend this
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Latest Reviews

★☆☆☆☆

“Mobiles.co.uk Scammers”

Written on: 17/12/2016 by Pete200525 (1 review written)

This company is unbelievable. They offer very good phone contract deals but beware when you pay upfront for the phone they then refuse your contract for undisclosed reasons & do not refund the ammount you have paid upfront for the phone. In my case £100.01. Fantastic I stayed at home waiting for delivery for 2 days.before they emailed me . They gave me a rubbish explanation of I was trying to take out a fraudulant contract. Bit strange as i already have a contract with them which has been… Read Full Review

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★☆☆☆☆

“Appalling service - avoid at all costs”

Written on: 22/11/2016 by Hayley2305 (1 review written)

First of all I received a call from a sales agent advising I was due an upgrade. I advised I was not due an upgrade for another 3 days. The sales agent argued with me he could do it that day so I said fine go ahead and do it. Phone never arrived the next day so when `I called up they said it won't be sent out for a few days as I wasn't due an upgrade yet. Straight away I have been mis-sold. It gets worse. I request to cancel the order and the guy on the phone advises he is a manager and he can… Read Full Review

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★★★★★

“fantastic from start to finish”

Written on: 27/07/2016 by cookietrace (1 review written)

i read the reviews before i ordered and was a little weary about it but beggars cant be choosers as my maw would say , i have bad credit so was pushing my luck and i got my phone delivered when it said it, was connected before it said, it was fantastic condition, i would rate this company 5 out of 5. sometimes you have to miss out the big boys and give these guys a chance and i defo would im in the process of trying to get a phone for the other half wish me luck xx The prices on the site are… Read Full Review

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★☆☆☆☆

“Shocking Service - Do not use ”

Written on: 31/08/2015 by AngeloHarrington478 (1 review written)

I ordered a Samsung S6 on a pay monthly contract with Vodafone. They got off to a good start by delivering the handset very quickly but that's where it ended. The SIM card sent with the phone never connected so the handset remained unusable. I had to ring them to explain what was happening and they assured me a manual connection would sort it all out. It didn't. I had to ring them again to be told that in order to get a new SIM they had to credit check me a second time. I was not happy as I am… Read Full Review

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★☆☆☆☆

“Very poor service - Avoid”

Written on: 09/12/2014 by ElisabethRooney102 (1 review written)

I'm not someone that normally writes reviews. It needs to be something REALLY good or REALLY bad for me to make an effort and advise other consumers. I felt the need to write a review about my experience with this company. I visted the website after reading good reviews online about the firm. People seemed generally pleased and the deals thast were being offered were really good. Worth a punt I thought. I went through the order process which was relatively painless, submitted my details and… Read Full Review

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★☆☆☆☆

“Feel decieved ”

Written on: 20/11/2014

Ordered a cheap phone with free gift (ps3 slim with game bundle). Still waiting 10 days after phone delivery for ps3 and I have to do all the chasing. They blame 3rd party for not having game bundle in stock yet are unable to send out ps3 on its own (even though they can send out phone on its own!?) Sim didn't work when phone arrived so they had to get Talkmobile to do another credit check against me to verify. Because I tried the phone I cant send it back even though a call centre member said… Read Full Review

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★★☆☆☆

“Bad Customer service”

Written on: 17/10/2014 by vinniedog (1 review written)

Ordered a refurbished Samsung Galaxy s5 for my daughter's birthday last week on a £28 a month contract. The phone arrived in a few days and she was over the moon with it. Unfortunately although refurbished means sent back within the first 14 days and the phone is thoroughly checked (supposedly) the volume button was not working. Used chat to talk to an advisor and was told a courier would collect it and as soon as the company got it back they would send another one out. The courier collected… Read Full Review

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★★★★★

“Great deals and hassle free!”

Written on: 25/06/2014 by VanceOliver (1 review written)

I don't normally write reviews but when I saw the low rating mobiles.co.uk had on this review site I thought it only far to pass on my experience with this Company. I have had 4 cashback deals with mobiles.co.uk 1 for each member of my family and providing you follow the conditions for cashback all my claims have been paid within 4 - 6 weeks of submission. I am now about to renew my contracts and will use them again. They are part of The Carphonewarehouse group and if I have ever had any… Read Full Review

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★☆☆☆☆

“AVOID COMPLETELY. STAY AWAY FROM PHONES.CO.UK”

Written on: 17/11/2013 by kutty11 (0 reviews written)

Ordered a Note 3 mobile phone two days in the morning back through their site mobiles.co.uk. Got an email for verification purposes, they need my proof of ID and proof of address. Sent them a copy of my passport for proof of ID and two copies of my bank statements as proof of address. Got an email back from them late in the night saying my date of birth is not clear in the passport (although it was clearly visible to me). Sent another scanned copy which is very clear. Next day in the evening… Read Full Review

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Customer75's Response to kutty11's Review

Written on: 18/12/2013

Yes, that seems to be standard for the Company.

You are of course aware that they are part of the Carphone Warehouse Group, who do exactly the same thing .

Look at their many reviews if you want to be further dismayed.

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