ZERO MANAGEMENT

★★★★☆
4.4 / 5
88% of users recommend this
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Guest's review of Mobile Phones Direct www.mobilephonesdirect.co.uk

★☆☆☆☆

“ZERO MANAGEMENT”

Written on: 02/08/2017

I GOT A CONTRACT THROUGH THEM INCLUDING A SAMSUNG 5S, TURNED OUT THE PHONE HAD AN INHERENT FAULT AT SD CARD READER SLOT. TOOK IT TO SAMSUNG SHOP WHO SAID THE HANDSET WAS AUSTRIAN AND WAS NOT COVERED IN THE UK. SPOKE TO MPD WHO INSISTED I GOT WRITTEN STATEMENT FROM SAMSUNG. WHEN I PROVIDED ALL THE EVIDENCE. THEY ASKED ME TO SEND IT BACK BY RECORDED DEVILRY WITH THE PROMISE OF FIXING IT AT THEIR SUPPLIER LEVEL IN AUSTRIA, TIME GONE AND I KEPT ASKING FOR MY PHONE BACK AND TOLD "IT'S I AUSTRIA" AFTER 6 MONTHS OF CALLING AND BEING PUSHED AROUND, I VENTED MY FRUSTRATION WHEN TOLD ITS STILL IN AUSTRIA I ASKED TO SPEAK TO THE SUPERVISOR WHO SAID SORRY IT WAS HERE ALL THE TIME AND NEVER LEFT THEIR SITE, THEY SENT BACK UNFIXED, IN THE SAME PACKAGE I SENT IT TO THEM AND ARE REFUSING TO ANSWER MY EMAILS.
IN MY OPINION A CUSTOMER IS ONLY WORTH THE MONEY THEY PAY.
I WOULD NEVER DEAL WITH THEM AGAIN OR REFER THEM TO ANYONE.

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