The first duel sim case did not work at all when it arrived, customer service is slow, they wanted photos to show it did not work????? Finally agreed to replace but only after i provided a tracking number to prove I had returned the item, even then they did not dispatch a replacement until it had arrived back. The second unit did at least switch and it did finally connect to bluetooth after several attempts, switching the unit on and off, switching bluetooth on and off and rebooting the phone several times, when it did connect it drained the phone battery in half a day. Now the unit will not connect at all, IOS gives a message that the device is not compatable and bluetooth connection always fails, have yet to be able to make or receive a call. Have asked to return the item but so far no reply to my emails, they also have not refunded the cost of the tracked postage for the first faulty item, I have requested this but so far they have ignored.

Purchased one of the S8+ dual sim adapters from the company directly, website said the item came with instructions but it actually came with a manual - when it arrived, it came with a piece of paper that said the manual could be downloaded from their site. After looking, the manuals on their site were fairly generic based on the "design" concept of the adapter not the actual phone so you had to do a lot of self interpretation. Long story short, there was zero info on getting the sim adapter to work with an internal micro SD card - contacted the company and received no reply after 7 days so opened a dispute via paypal. They replied straight away, no hello, please, thank you from this lot in any of the responses. It went on for 3 weeks, they told, word for word "I don't know what you are doing wrong, but it should work, you must be doing it wrong" - after I provided them with pictures of the item. Long story short, it's chinese rubbish that's mass produced and sold by a group of people in the UK who don't know how they work and frankly don't care - you can buy cheaper alternatives off ebay which are more reliable. Avoid them at all cost. Oh for reference, in the end - I had to escelate the dispute as I returned the item (at their suggestsion), they received it but decided to ignore me after that so PayPal decided in my favour and refunded my money.

Worst purchase experience of my life. First time it did not arrive, the product had to be resent. When it finally arrived second time around it was nearly a month later. The product was faulty, absolutely useless, the company suggested it was something to do with my end. They have finally have agreed to a refund after claiming through PayPal but will not refund the return postage and because the postage is nearly half the price of buying the product, makes the refund worthless. DO NOT BUY, TERRIBLE PRODUCT, TERRIBLE CUSTOMER SERVICE, MONEY DOWN THE DRAIN! I would have liked to have known how bad the company were before buying.

I just posted this comment on their FB wall page: I bought a MagicSIM for iPhone 6 last September, it does not work anymore (since a few months actually) : 3 emails sent to the contact and support teams + 1 private message on FB since the 7th of June 2017 : no answer even though I receive automated messages saying that I should get an answer between 6h up to 24h (email), or FB displaying "typically replies within a day". I thought that the company died but I can see recent reviews on Amazon :) It is a very disrespectful behavior that you have toward your customers. So I would just say, I do not recommend anyone to buy MagicSIM.

This product does not work on phones in the US with the Verizon network. I had to email them a couple of times to get a replay and a return address. Found out it is too much money to return, so I started a dispute on Paypal, considering all the reviews for not working are the same. I highly doubt this was ever even tested on the same phone as I have. I sure am glad I bought it with paypal. BTW, you can find these on Ebay for $6 US and free shipping.

This should be a warning for all USA customers buying a MagicSIM Dual Sim Adapter... After struggling to get the MagicSIM Elite to work I send it back to seller at my own expense, received a replacement that also did not work, similar as the first one, the seller instructed me to send it back, once again at my own expense. I sent it back and did not hear from them for several weeks. When I was finally able to reach them they said it never arrived. I provided a officially stamped customs receipt but was refused a refund so I'm now out the original cost of the sim adapter and return shipping (twice). Very very POOR customer service. DO YOUR RESEARCH before purchasing from this company. I would say they have excellent customer service, as long as they don't have to refund your money and you keep paying to return defective items. I filed a claim with PayPal, they found cause to return payment in my favor and I will be refunded my original payment. Unfortunately, I will not be refunded the money paid to return the two defective Sim Adapters.

I purchased two magic sim adaptors and both were complete rubbish, waste of money and time.

The MagicSim Elite product does not work if you are buying for an iPhone 5 or 5S. I have tried two of these devices and in each case the flimsy ribbon cable breaks as soon as you try to re-insert the sim tray with the ribbon cable protruding. There simply is no gap between the iPhone case and the SIM tray to allow the ribbon cable to pass. Emailed the company requesting a refund and have had no response at all. You have been warned.