Magic Sim Reviews - www.magic-sim.com

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★★★★★
4.6 / 5
167
92.8% of users recommend this
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Latest Reviews

★★★★★

“Excellent service, 5 stars!”

Written on: 19/07/2017 by Thomsonvh108 (1 review written)

Happy to say i've been very impressed with Magicsim. I was sceptical at first as i'd not heard of these devices before but its been a game changer for me. Really great product and top service all round. Only thing i would say is their website could be more mobile friendly given they're a company selling products for mobile phones however i'm sure this wouldn't take much to do. 2 sims in my phone at last, great stuff… Read Full Review

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★★★★★

“Brilliant product, responsive and helpful support”

Written on: 20/06/2017 by jojoslo (1 review written)

The product really works and is easy to set up - you basically just pop the sims in and then get access to an additional sim menu in the Phone settings (for iPhone). I particularly like the timed function which allows me to have my work phone on for an hour and then my personal card for 5 minutes to make sure I'm not missing any messages. The device doesn't particularly stick out and I even like the "cyber" look of it through my see through clear case! Please note there's an updated version… Read Full Review

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★☆☆☆☆

“No answer from Customer service”

Written on: 17/06/2017 by Danao (1 review written)

I just posted this comment on their FB wall page: I bought a MagicSIM for iPhone 6 last September, it does not work anymore (since a few months actually) : 3 emails sent to the contact and support teams + 1 private message on FB since the 7th of June 2017 : no answer even though I receive automated messages saying that I should get an answer between 6h up to 24h (email), or FB displaying "typically replies within a day". I thought that the company died but I can see recent reviews on Amazon :)… Read Full Review

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Danao's Response to Danao's Review

Written on: 20/06/2017

The comment I posted on FB has been deleted... How can you trust companies that delete negative comment after ignoring their customer ??

I will never order again there, and better I found the same kind of product for less than 2 euros... Come on.

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Kilganey's Response to Danao's Review

Written on: 30/06/2017

Hi,
I could not agree with you more. I purchased a Sim Adapter for an IPhone 6 plus on May the 22nd 2017. However after several installation attempts and several robotic like email messages to and fro with MagicSim, the adaptor was still not recognised by my phone. They also said that the installation problem may be due to one or more of my Sim Cards been too old for the adapter. I then switched to a brand new sim card for the adapter, but that appeared to make no difference.
It was then agreed by MagicSim that the item appeared to be faulty and that I return it to them for a replacement . Howevever before they would send a replacement I was asked to provide a tracking return reference No. or a photograph of the stamped addressed envelope which I was sending to them.
I sent them a photo of the returns envelope and they did send a replacement to me.
However the saga begins again. Following several more installation attempts with this replacement sim adapter, my phone was still showing no sim installed.
I then sent MagicSim another email explaining the situation once again. I advised them that I considered this replacement adapter was again faulty or not suitable for this iPhone 6 plus. I also requested an immediate refund for the purchase transaction including postage charges incurred by myself.

They replied requesting me to send the item back for a refund. I posted the item back to them on the 9th of June 2017 for a refund. I then chased this up on the 19th of June, when they informed me the item had not been received by them.
I replied to that email stating that the item must have got lost in transit and I again requested that the refund be processed.
They replied stating that they could not process a refund due to the item not been received by them. they advised that I should deal with Royal Mail for a compensation claim.
I then decided to speak to Paypal as I had used their payment method for the purchase transaction. They opened a dispute Case on Tuesday the 27th of June 2017. They requested some further details yesterday 29th June 2017. I emailed Paypal some further info similar to what I have detailed in this comment.
I have had a reply from Paypal this morning advising that they had decided in my favour and due to the unique circumstances of the case ,they are refunding me at no cost to the seller. Seems like Paypal don't want to upset MagicSim for obvious business reasons.
Like your experience I found MagicSim Customer Services to be very robotic like in their customer service interaction. They appear quite evasive when asked questions and having no contact telephone number for queries does not help at all. All is ok if a buyer does not have problems or ask for a refund. If either of these apply, then its a different matter.
In summary from my experience I would not recommend MagicSim to any potential buyer.


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★★★★★

“Wonderful Kit”

Written on: 08/04/2017 by klDavies409 (1 review written)

I have had this for 3 weeks now and am genuinely thrilled with it. No longer do i need to carry 2 phones around. Its very easy to use and i was happy with the overall service… Read Full Review

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★★★★☆

“Solid experience”

Written on: 21/02/2017 by Lisa479 (1 review written)

Overall very happy with my Magicsim. It was recommended by a friend who already had one and i'd seen in action and was impressed. Delivery was a few days to where i'm working in France and everything was as it should be… Read Full Review

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★★★★★

“Splendid!”

Written on: 10/02/2017 by Rebeccai250 (1 review written)

Very happy to recommend this company, professional and polite communication with excellent products for the tech minded. Once you have it you won't be able to remember how you lived without it, such a great concept… Read Full Review

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★★★★★

“Does what it says on the tin”

Written on: 31/01/2017 by Angiep143 (1 review written)

As expected product and service, was what i needed and no problem to use, its good to have 2 sims in my phone and makes business easier. App is good and works well, quick delivery… Read Full Review

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★★★★★

“Works on my Samsung S7... Love it!”

Written on: 20/01/2017 by Stephany209 (1 review written)

Great deal and very happy with the service and product i received. No issues with network coverage and its simple to use. All in all i would be happy to recommend to others. Very impressed!… Read Full Review

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★★★★★

“Great after sales service”

Written on: 12/01/2017 by quLeonard146 (1 review written)

Been very impressed with these guys, totally go above and beyond with their after sales service to make sure you get up and running without any hiccups. Very happy all round with the product and service… Read Full Review

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★★★★★

“Quick delivery, excellent service”

Written on: 28/12/2016 by Parrish1973 (1 review written)

Arrived on time for Christmas and my nephew seemed very happy with it. We installed it on Christmas day and it was very easy. Going to get one for myself now as its a great idea!… Read Full Review

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★★★★★

“Excellent with my iPhone 7”

Written on: 26/12/2016 by Ziegler67 (1 review written)

Got one for my iPhone 7 and its great. Like to be able to use 2 sims in my phone and thats exactly what it does. Easy to use and good video guides to help install… Read Full Review

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★★★★★

“Excellent Gadget, flawless service”

Written on: 16/12/2016 by oeShields498 (1 review written)

Bang on time, great after sales support and the gadget is exactly what i wanted. Its rare to have an experience this good online but i couldn't fault it. Will be buying from these guys again once i need to upgrade my phone… Read Full Review

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★★★★★

“Great quality products, happy to recommend”

Written on: 07/12/2016 by Lizbethk121 (1 review written)

No issues whatsoever, smooth transaction, site was very easy to use. Not my first purchase with Magicsim and won't be my last already planning to buy one for my Dad as an xmas pressie! Very happy… Read Full Review

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★★★★★

“Quick delivery to NYC”

Written on: 04/12/2016 by Dalrympleig105 (1 review written)

I ordered this expecting it to take a couple of weeks to arrive and i was happy to see it arrive in 5 days. The device was quick to use after watching the video and now i have 2 sims in my phone :) … Read Full Review

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★★★★★

“Consistently excellent!”

Written on: 03/12/2016 by Willowv155 (1 review written)

I have used Magicsim several times now and i'm always extremely satisfied with the products and service i receive. Dispatch is quick and the quality is excellent and my emails are always responded to quickly… Read Full Review

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★☆☆☆☆

“LOW QUALITY PRODUCTS + ERRATIC CUSTOMER SERVICE”

Written on: 02/12/2016 by dzHenry404 (1 review written)

There are many dual-sim adapter companies on the market - most of them buy in bulk the same product over cheap suppliers in China, and put their brand on the packaging, and sell it with a considerable markup. The main thing you should thus be looking for is a quality supplier and good communication with customers as these adaptors are known to be capricious, and not always long-lasting even when taken good care of. Also, they can be affected by OS updates, etc. Magic sim has a great sense of… Read Full Review

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★★★★★

“Excellent”

Written on: 30/11/2016 by 314Lyons (1 review written)

In a word "Excellent" is how i'd describe my experience with Magicsim from start to finish. Great communication both before and after purchase and i LOVE my Magicsim Elite device. Top score for a top company… Read Full Review

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★★★★★

“Great Magicsim”

Written on: 23/08/2016 by Lilian407 (1 review written)

Firstly, lighting fast delivery (arrived next day), Secondly, great product, works as in the video. Finally, excellent after sales service, i emailed a question and got an answer within 30 minutes. A truely flawless online experience… Read Full Review

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★★★★★

“Brilliant!”

Written on: 09/08/2016 by Sarac94 (1 review written)

Have to say this is a genius bit of kit. Didn't know these things existed and now thrilled to be using 2 sims in my iPhone. I'm always working abroad crossing boarders and changing so sims so this product is ideal, great service too. top marks!… Read Full Review

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★★★★★

“Does what it says on the tin”

Written on: 30/07/2016 by Galloway1951 (1 review written)

A colleague mentioned these adapters so I searched around and ended up using the Magicsim site. I ordered for my i6S+ and it arrived within a couple of days. I was sceptical because the unit looked like a circuit board and seemed technical and fidgety. But installation was fairly easy, watching the video guides. When it's installed you use your iPhone Settings to switch between the SIMs. Everything works fine. The site support was quick too. Would recommend as an easier way to switch between… Read Full Review

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