written by on 23/08/2013
I purchased a phone from dial a phone, unti I realised they had registered the phone in somebody else name and stopped my phone working with no warning, and had to ring and find out why they had stop it working, to later find out it had been registered in another ladies name with her phone number. After a week of them not ringing me to solve the problem and the phone not working still, they agreeded to let me cancel the contract and send the phone back, when I then received a bill from orange and orange told me that they hadn't even cancelled the contract with orange!!!! So another phone call to dial a phone who then told me until they receive the phone, they don't cancel the contract which can take up to two weeks!! So frustrating that there is no communication between dial a phone and orange and really disappointed in the lack of customer service!!!!!!! I would not recommended this company at all, really annoyed and disappointed with the service I received.
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Pitstiff's Comment
Written on: 08/10/2013
orange network is a rubbish I had similar problems ,don't ever go near orange later their color change to red .