No PS4's available - don't be fooled

I took an expensive monthly contract with a low grade phone in order to get a free PS4. Phone arrived no problem. I was promised a PS4 within 28 days. I have not received the PS4 within this timeframe. They have offered me the cash equivalent within a further 28 days as "that's how long the BACS system takes". I work in banking - this is a lie. I have not accepted the offer of the cash equivalent as I was promised a PS4 and that is what I want. If I had wanted the cash equivalent I could have saved a fortune on monthly cost by going directly with a provider rather than going through a 3rd party. If they don't have PS4's, they are in breach of advertising standards by offering them as an incentive.

I called them last week and was told that they were getting a delivery on Monday and I should receive my PS4 within 24 hours. I called on Tuesday and was told that they were expecting a delivery on Wednesday or Thursday. I ring today and they tell me you are expecting a delivery tomorrow or Monday. This is no way to treat a customer. I have used buymobilephones for myself, my wife and my parents phones for the past 8 years - none of us will be using them again in the future. I suspect they are on the verge of going bust and are therefore not providing customers with the free gifts or the cashbacks offered - this seems to be the trend looking around the internet - AVOID AT ALL COST.

Order number 37431023.