Month after Month chasing cash back! Do Not Use!!

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Affordable Mobiles - www.affordablemobiles.co.uk
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Gardner004's review of Affordable Mobiles - www.affordablemobiles.co.uk

“Month after Month chasing cash back! Do Not Use!! ”

★☆☆☆☆

written by Gardner004 on 30/07/2014

Took out my Affordable Mobiles contract in October 2013 with the 10 months 1/2 price redemption as my free gift. So every few months I have to post a copy of five bills plus my voucher via RECORDED delivery. Wait for my cash back, keep on waiting & waiting & yes more waiting. Still no payment by late June I rang them to ask about the delay. I got told a problem with the system had occurred & it will be with me in 14 days. Guess what turned up in 14 days...nothing!!!! So today I rang again, a month on, apparently it got paid to me. She read the dates & bank details out to me & said it had been confirmed as paid. Unlucky for her I could see via my internet banking I have no payment. It's all lies, excuses & just poor poor poor treatment. What is the point in offering something your never going to give back to loyal customers. My next voucher is due, let me guess your hoping I will give up. I won't go away! Next stop for me is your complaints team, then ofcom & then watchdog. I pity any new customer that chooses you & ends up like us fellow reviewers. 9 months into my contract & no cash back been seen yet!! Disgusted is all I can say & please do not use this shambles of a company.

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Affordablemobiles.co.uk's Response to Gardner004's Review

Written on: 31/07/2014

Hi, I am concerned to read that you don't seem to have received your cashback as yet, when it is showing to ourselves as being paid, and I will need to look into this further for you. The payment will show from A1 Comms rather than Affordablemobiles, but if you can please provide your order/invoice number, I will happily investigate this for you and then contact you accordingly. All the information you have been given by the advisors when you have spoken with them is correct, we have had some serious IT issues which means we have had to make the payments manually which has taken far longer than we would want it to. Whist I totally appreciate that none of this is the fault of yourself the customer, I do feel this explanation is deserved. I would like to take this opportunity to offer my sincere apologies for the inconvenience this has caused and thank you for your patience during this time.

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Gardner004's reply to Affordablemobiles.co.uk's Comment

Written on: 01/08/2014

Who the payment shows from is not confusing me! I know the payment has not been paid because the account your paying into has had three payments received since May & each one has been from myself from another account. Therefore I cannot mistake the payment having been paid. Please excuse me for not believing what your customer services tell me but the evidence is on this forum amongst many others, that your IT problems have been going on for months if not years. You seem to use the same generic answer for all cash back problems. Even when you make a promise in a reply you don't seem to be able to fulfil it. My order number is 3487086 for you to look into. Thank you

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