Non-Existent Customer Service

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bainbrid's review of WatchPart www.watchpart.co.uk

★☆☆☆☆

“Non-Existent Customer Service”

Written on: 20/08/2013 by bainbrid (1 review written)

I ordered a watch movement some time ago from WatchPart.co.uk and all was well with it. No problem. It arrived on time and worked fine. Price was good too.
I then ordered a second movement which arrived OK but turned out to have the date in the wrong position (6 O'clock rather than 3 O'clock). This may have been my mistake but the part number did have 3H after it (rather than 6H) so it looked correct to me.
No problem you might think just e-mail their 'support team' and all will be well.
That was over a week ago now and all I've had back is a 'ticket number'. If you try and e-mail them requesting an update you just get another automated ticket number! Hopeless.
I've tried calling their office number twice and it just rinse and rings and rings.
I'm glad I only spent a tenner because I won't be spending any more!
You have been warned!

  • Watch movement - £9 incl VAT, so not a lot!

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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