The Smart Marketing Group - www.smartuk.net Reviews

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★★★★★
4.7 / 5
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Latest Reviews

★★★★★

“Extremely Happy Customer ”

Written on: 16/03/2014 by lonestar85 (1 review written)

Firstly I am quite surprised at reading some of the latest reviews as I have had nothing but exceptional service from these guys. Obviously I can only comment on my own experience which has been fantastic. Our new site was quite ambitious and having prior experience outsourcing to agencies we knew we had an uphill battle ahead, the site includes around 100 videos and a range of other features. We initially went through design and being very particular I had several amendments but my designer… Read Full Review

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★★☆☆☆

“Gone down hill”

Written on: 04/03/2014 by Jamyaz451 (1 review written)

I signed with Smart Marketing back in April 2013 because they had good reviews. I wanted an Ecommerce platform and they seemed to have done several already. The initial design and build process was good however from then on it went downhill. The training on the shop portal was inadequate and the completion of the many snags was pitiful. I now understand that they are planning to get out of this market and that the team has been run down. If this had been a straight forward website without the… Read Full Review

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Emmatry's Comment

Written on: 07/03/2014

Agree with you about this. I had similar experience. Huge lack of competence and way out their depth when it comes to ecommerce platforms. I read other reviews mentioning a large amount of litigation against SMART Margeting Group and although I cannot comment on that, if it is true, it does not surprise me. Would not be shocked if they appeared on the TV show "Fake Britain". They are very good at marketing themselves (I am not sure if they outsourced that part of their business) but the substance of what they do is terrible in my opinion. Rude and aggressive too.

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Emmatry's Comment

Written on: 03/04/2014

Just saw that my review of SMART has been removed at the request of SMART. Now we know why the rating is 4.7/5... many of the negative reviews have been taken off. SMART using strong arm tactics now with Review Centre? Poor guys, they post a review that is negative about SMART and see what happens. Imagine actually being one of their clients. PLEASE: Don't use SMART and ignore the 4.7 rating, it is very misleading if many reviews have been taken down. Mine was.

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Existingcustomer's Comment

Written on: 10/06/2014

I totally agree with ever negative comment about Smart Marketing Group. I too wrote a negative review based on my experience with the building of my e commerce site and unfortunately the review centre was asked to take it down. The rating is extremely misleading and I only pray this company will be exposed for the shabby, un-professional work they are producing over and over again and getting away with it, I was forced to go to another company who fixed the mess they gave me and spent a further £3500 on top to the £3000 Smart charged me.

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Shellycaf's Comment

Written on: 16/03/2014

To be honest the design and layout of my site was good then half way through went down hill. If you read back in some of the reviews before September last year all seemed good? It seems to have gone down hill from then? So what has happened in this time.my husband has given me a piece of advice " learn from it and move on before you make yourself I'll with this" and I have. I am currently dealing with another company and have put this horrid experience behind me. I have spoke to two solicitors who have said I have a case buts it' won't be straight forward and you have got to be prepared to fight and to be honest I'm not. I don't want this to take over my life and feel permanently wound up, I'm out of energy! think or should I say hope smart realise what they have done and learn that they need to go back to doing what they were good at instead of taking people's money and trying to do something that is out of there depth or get staff that are capable. I wish you all luck with your venture and hope either way you get a good outcome whether it be with smart or someone else, but don't let it get you down... Life's too short as I've come to realise.

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Richpickings's Comment

Written on: 18/04/2014

Couldn't agree more. My first experience was very positive, it was only when my site went live that the problems started.
BUYER BEWARE - read every bit of Smart's terms and conditions, because you will not get your money back. They have actually done me a favour, as without them messing up I wouldn't have the brilliant website I have now!!
Like you say, life's too short. I wish you all the best for the future.

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★☆☆☆☆

“Hurrendous company”

Written on: 26/02/2014 by Ulises289 (1 review written)

Worst company I have ever had dealings with. I can't begin to tell you how disgusting this company is. I would seriously say if your planning on having a website built look elsewhere!… Read Full Review

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Emmatry's Comment

Written on: 09/07/2014

I agree with you. I have had terrible dealings with them and only way to bring them to book would be through legal action but as with most small business owners, I don't have the time or the money. If anybody is reading this, please don't use this company. They will have a great story for why there are negative reviews and explain them away, they did this to me and believing them was the biggest mistake I ever made. Please don't make the same mistake I did.

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★★★★☆

“Motorsport website”

Written on: 23/01/2014

After a long time searching for a company to devise a new website for our ever-growing activities in the motosport sector, we discovered Smart Markting UK and remain very happy with the service they provide. Yes, they provided us with a functioning website that offered everything we required, but more importantly, they are always quick to answer any issues we might have. In our fast-moving industry, timing is everything, and they dealt with every short-notice request swiftly and with real… Read Full Review

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Smartuser's Comment

Written on: 02/02/2014

Your experience is so different from the poor service I experienced. Can you let me know your website so I can see how it turned out.

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Goodfortunestartsnow's Comment

Written on: 09/02/2014

We'd love to see it too. Another disappointed small business here.

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★★★★★

“Our new restaurant website”

Written on: 23/01/2014

Many thanks to the team for our fabulous new website. it is really great finally have a webiste that reflects the quality of our venue. It has been good to work with people who understand our industry and accommodate our limited involvement due to our busy work and kitchen schedules. The website is fantastic, the team are fantastic and you are all invited for a free meal to say thank you. Tanya… Read Full Review

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★★★★★

“Great Products, Great Service!”

Written on: 20/01/2014

We have used the Smart Marketing Group for design and printed products. All have been good quality with speedy delivery. The staff were great and turned around our requirements quickly at last minutes notice. I would recommend them to other companies… Read Full Review

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★☆☆☆☆

“Over 1 year wasted”

Written on: 03/01/2014 by Fmagwsd (1 review written)

We were taken in by Smart Marketing's excellent reviews and promotional video....do not believe a word of it! Smart Marketing wasted over 1 year of our time by not producing a working website within this time. Project management was useless, CSV functionality nonexistent and after giving them a second chance, we ended up giving up with them after their numerous false promises. We asked for a refund and to add insult to injury, Smart Marketing contacted their debt recovery company to push us for… Read Full Review

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Moonpigno1's Response to Fmagwsd's Review

Written on: 25/02/2014

They would! What they are doing to customers is disgusting!

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Shellycaf's reply to Moonpigno1's Comment

Written on: 26/02/2014

Please contact me to get the ball rolling.

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Unsmartmarketing's Response to Fmagwsd's Review

Written on: 23/03/2014

Another truly unhappy customer that has a dangerous and unusable website, does anyone have information on any success of legal proceedings?

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Shellycaf's Response to Fmagwsd's Review

Written on: 26/02/2014

Contact watchdog! If enough people donor they will have to be investigated!

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★☆☆☆☆

“Many problems ”

Written on: 28/12/2013

Didn't do many of things advertised: -No advice on SEO -No central store of client information so we dealt with people who didn't know what we were doing or what each other had done. -Didn't take note of our brief about putting text for people to download which led to difficulties -Pressurised to pay for something we didn't need … Read Full Review

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Connedagain's Comment

Written on: 20/01/2014

I'm sorry to hear they've done it again, they constantly keep doing this and getting away with it they are a complete waste of time and money. So keep up with the reviews as they spend all there time just trying to bull themselves up and replying to poor reviews and not actually keeping there minds on what there meant to being doing (working)

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Shellycaf's Comment

Written on: 20/01/2014

I have a group of people that are all in the same position as yourself and I. WE are joining forces to bring them to justice. This company must be stopped. I have wasted £7000 and have nothing to show for it but a very poorly constructed half finished website.

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Smartuser's Comment

Written on: 20/01/2014

Agree totally. Promised a lot. Then, from start to finish, they did not know what they were doing. Unfortunately we had paid quite a bit up front which was a big mistake, obviously. I sought legal advice but in the end decided it would be a long and expensive process and would be sending 'good money after bad', if I've got the phrase right.

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Existingcustomer's Comment

Written on: 01/02/2014

Please contact me, I want to be part of this force.... I feel cheated!

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Oromed's Comment

Written on: 16/06/2014

I am in the same position as you and would like to join your group.
Please could you send me your contact details.

Thanks

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Antiasharma's Comment

Written on: 20/06/2014

Go to IWDRO ORG and comment on your bad experience there. They are a regulatory body and guess what, smartmarketing group are not registered with them. If they were they would not be getting away with this

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Thisisabadidea's Comment

Written on: 17/10/2014

IWDRO are run by the same people as Smart Marketing Group.

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Existingcustomer's Comment

Written on: 01/02/2014

I am so sorry you went through this, I had to deal with nearly 1 year of sheer stress and frustration from this company who delivered a website which was totally useless and I had to go to a new web developer to try and fix there mess, why can't we all do something about this company to receive some kind of compensation?

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★★★★★

“First Class Service and Top Drawer Website”

Written on: 21/11/2013 by Williamlobban1 (1 review written)

When I carried out my research online to find out what quality website designers there were the Smart Marketing Group stood out immediately, but it was after a lengthy and professional chat with one of the sales team that I knew it was the smart way to go...no punt intended! I wanted not only quality for my website, I also wanted a company who could provide me with a site that stood out from the rest and was quite unique in that it captured who I am and where I want to go: the Smart Marketing… Read Full Review

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Mvltd's Response to Williamlobban1's Review

Written on: 03/12/2013

Your website looks great, the book looks amazing.

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Mvltd's Response to Williamlobban1's Review

Written on: 21/12/2013

I've checked your website out, its brilliant, and I'm going to buy your book it looks amazing!

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Williamlobban1's reply to Mvltd's Comment

Written on: 21/12/2013

Well thank you, whoever you are, I am so grateful that you have decided to buy the book. You won't be disappointed I assure you!

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★★★★★

“Honest and Realistic”

Written on: 17/10/2013

The dedication of the people I've worked with is a testament to the SMG's commitment to excellence. They are technically well-versed, business-oriented and, most importantly, they care about the client's business. I would definitely recommend them to my friends and family as their costs are minimal but absolutely of value. People who take time to understand their client's businesses thoroughly is a basis of how far they are willing to go for each client. Working with SMG was and always will… Read Full Review

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Mvltd's Comment

Written on: 03/12/2013

We had the same experience - we have already passed 4 recommendations on to them from some of our suppliers and clients. They have all received very high standards of service, and one of suppliers have saved over £5K on their website and £15K by using their Search Engine Marketing Services.

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Smartuser's Comment

Written on: 02/02/2014

We were promised SEO advice but after repeatedly asking for this was given a web site address about it.

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Mvltd's Comment

Written on: 18/02/2014

We didn't find this the case, we pay a monthly contract with them and its delivering great results. We have used other companies in the past and had bad returns, but this time with Smart they know what they are doing.

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★★★★☆

“Restaurant Diary”

Written on: 16/10/2013

We have ordered a restaurant diary from Smart Marketing for two years in a row and and both times the order was correct and delivered within advised delivery dates… Read Full Review

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★★★★★

“Fantastic Web & Digital Marketing Company”

Written on: 08/10/2013 by MVLtd (1 review written)

Smart Marketing designed and developed our ecommerce website 3 months ago and our revenue shot up increased by over 400% - happy is an understatement! The design was completed in 4 weeks and a pretty complex ecommerce system was online within 5 weeks. We were very very impressed from the sale to delivery; communication was fantastic throughout and we were always kept in the loop for feedback and updates. The website has been a massive success and repeat business we’re getting is amazing… Read Full Review

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Londoncentreforlanguages's Response to MVLtd's Review

Written on: 11/10/2013

Smart Marketing designed our website,Londoncl.com (London Centre for Languages), and we are very satisfied with the product. It is value for money, elegant and has attracted some heart-warming comments from our international colleagues. The post-design training was very useful, and helped us understand how to operate, change, remove and add text on the various pages. We would recommend Smart Marketing to friends and family and wish them more sucess. We can see why Which magazine recommended them. Please see their video on youtube.

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★★★★★

“Efficient and Smart looking”

Written on: 02/10/2013 by savilex (1 review written)

Very happy with the experience, staff very efficient and attentive. We discussed an idea one day and I had a sample on my desk next day in the morning. Full order arrived few days before the estimate time of delivery and bedroom guests folders looked very smart and goof quality! Brilliant overall experience! Highly recommend it!… Read Full Review

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★★★★★

“Brilliant Leather Menu Covers”

Written on: 25/09/2013

Very pleased with our new branded Leather menu covers, good communication all round and a speedy service. Would definitely recommend Smart UK to others… Read Full Review

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★★★★★

“Smart and Efficient”

Written on: 20/09/2013

Very pleasant and helpful to deal with. Good communication and reliable. Will use again… Read Full Review

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★★★★★

“leather menus ”

Written on: 19/09/2013

First time placed an order with the Smart Marketing Group. Very happy with the service. Prompt reply to my emails. Guidance and suggestions given. Received the menus in time and my client was very impressed with the final product… Read Full Review

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★★★★☆

“Very good”

Written on: 10/09/2013

I ordered a menu cover and it was at a very good price. It was easy to do, quick and effective. I'm very pleased with it… Read Full Review

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★★★★★

“ Very Efficient , cost effective service”

Written on: 10/09/2013

We have been ordering bar menus and other products for a number of years from Samrt , always efficient and service second to none. Good range of products… Read Full Review

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★★★★☆

“Very good”

Written on: 10/09/2013

We have recently purchased some menu holders for our coffee shop. Sadly the first order that arrived was not quite right....but the company very quickly resolved the problem & the correct order was with us the next day. They are very nice quality & very reasonable & we would definitely use the company again… Read Full Review

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★★★★★

“Really pleased with the product and service received”

Written on: 06/09/2013

I just wanted to say a huge thank you to you and your team for my beautiful menu (ceremony) holder for my friends' wedding ceremony. It's beautiful and the wood-effect and silver foil embossed writing is such good quality, and it's everything that I was hoping for and more. I really appreciate you getting it to me in very good time too. I would not hesitate in recommending you and your company should the occasion arise. My only quibble, if pushed, if the £15 courier delivery fee… Read Full Review

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