Answer it rip off!

I too have had nothing but problems with this company !! Last year they took money from my bank account without my permission - I contacted trading standards about this transaction and the poor service they provide which does not fit the description. I sent an email March 2013 and they confirmed that no more money would be taken.
Low and behold three days ago ( Dec 2013) a very aggressive marketting manager contacted me to complain that my card had been rejected- this despite my cancellation last year?? he went on to say that I was in breach of terms & conditions (despite never having signed anything and despite the fact that I cancelled last year?
Oh and on top of all this- what do they actually do? theres no proof of google optimisation and they only ever get in contact when they want you to give them money- despite being promised monthly reports I have received ZILCH.
Freeindex or DIY google optimisation brings better results. AVOID THIS COMPANY AT ALL COSTS