Add People - www.addpeople.co.uk Reviews

★★★★☆
3.8 / 5
104
74% of users recommend this
  • Value For Money

Summary

''Add People are an internet marketing agency that deliver cost effective SEO services, affordable web design, pay per click management and more.''
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Latest Reviews

★☆☆☆☆

“AVOID”

Written on: 14/04/2015 by LIRS1002 (1 review written)

If you receive a call for ADD people put the receiver down A.S.A.P! Signed up to an initial 3 month contract as I was advised that I was wasting money and they would help and get me QUALITY leads. After 7-8 weeks in to the campaign all I have received are call regarding domestic applications, which I have explained to the twice to different people to rectified this and we went through ALL keywords and type customer we are targeting but 2-3 weeks after that conversation we are still having the… Read Full Review

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★★★★★

“Exceeded expectations!”

Written on: 31/03/2015 by aquamacs (1 review written)

I went into this with a very sceptical attitude - but I have been blown away by the service our company received. From the very first day, we had amazing contact with the person assigned to our company - she explained everything in great detail - even a novice like myself could understand what was going on. I liked the fact that she was available whenever we had a query and the monthly catch ups were always invaluable. The position of our company rapidly increased on google pages and we saw a… Read Full Review

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★★★★☆

“Helpful staff at Add People”

Written on: 05/03/2015 by Hahn333 (1 review written)

I used Add People for a short period to set up an Adwords account. I found the staff to be very helpful and pleasant. I did not continue with the campaign but this was because I was getting more traffic elsewhere and was nothing to do with the Adwords service which I thought was excellent… Read Full Review

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★★★★☆

“Top class service every time and very professional ”

Written on: 05/03/2015 by NicoleJohnston133 (1 review written)

If its web design and SEO solutions your after then the guys at Addpeople are the ones you need to be contacting. Offering a dedicated and top class service every time. You want your website to get noticed or stand out in the marketplace then the Addpeople come highly recommended. … Read Full Review

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★☆☆☆☆

“Avoid! Avoid! Avoid!”

Written on: 27/02/2015 by Damian001 (1 review written)

Short Review: Stay away! These guys WILL hurt your business. Long Review: Signed up with these after a cold call, ok, ok, alarm bells should have gone off with the cold call but "We're Google Partners" after all. Signed into a 6 month contract (Contract only - Alarm bell No2!) and it was a total disaster. In that 6 months they managed to more than half our click through rate while doubling our cost per click and charging us £75/month for the pleasure. I'm not kidding, I can show you the… Read Full Review

Addpeople's Response to Damian001's Review

Written on: 27/02/2015

Hi,

We have searched our database to try and find a record matching your description - as of yet we can't match it unfortunately.

We would like the opportunity to investigate on your behalf

Kind Regards

Phil McNulty
Add People

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Ash366's Response to Damian001's Review

Written on: 27/03/2015

I signed up 3 months contract with them last week...after reading your experience i am thinking to cancel mine

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Ash366's Response to Damian001's Review

Written on: 27/03/2015

HI There I started service with them and they signed up 3 months contract with me..which started on 23rd of March 2015..After Reading your experience i,m thinking to cancel it

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★★★★★

“Excellent Customer Care”

Written on: 26/01/2015 by Martinfz166 (1 review written)

Such a wonderful and refreshing experience from Add People. I received an excellent level of Customer Service in the development of my Google + business page, together with associated link - building. Regular contact and information is always provided, and help is always available from the team, to make the path as easy as possible for the novice to follow and develop. I found the 'background' work, done by the team at Add People, to be such a benefit, it took away all the fears I… Read Full Review

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★★★★★

“Great service all round !”

Written on: 13/01/2015 by Lukah67 (1 review written)

Great support from knowledgeable and efficient staff. Always on hand to advise and assist. Would have no hesitation recommending to anyone thinking about using AddPeople… Read Full Review

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★☆☆☆☆

“AVOID THEM!”

Written on: 29/12/2014 by simo777 (1 review written)

After being cold called by Addpeople at the start of the summer I agreed to a 6 month contract for them to help fix my Adwords PPC campaigns. I was persuaded because they did a quick analysis and found my ad was coming up for some wrong search terms and they agreed to fix it and make great improvements. Even though it took them nearly a month to get started, I was pretty impressed with the new ads they had created for me. But then it got worse…. I noticed that my ads weren't really shown… Read Full Review

Addpeople's Response to simo777's Review

Written on: 05/01/2015

Hi Simo777,

We’re sorry about your experience but I’d like to respond with our side of events.

Within your review you quote a conversation you had with your AM three months ago. Our records indicate that we made a mistake in targeting locations across the UK for one of your campaigns, acknowledged this fact with you, rectified it promptly and offered to reimburse you for the error and the handful of erroneous clicks it cost you.

The far more pressing challenge we faced with your service stemmed from the lack of search volume for your services in your local area. We suggested broadening locations for this reason. When you requested to cancel with us we ultimately agreed to release you from your contract early.

During the 4 months we provided you with service we improved your ad click through rates and were proactive in making suggestions on how to improve your performance.

We service thousands of customers and the vast majority have a positive experience with us.

Again, we’re sorry things didn’t go better for you and we wish you all the best for your business in the coming year.

Kind regards,
The Add People Team

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Simo777's reply to Addpeople's Comment

Written on: 05/01/2015

Firstly you did not improve my click through rate, my ads were not showing up at the top of the page on Google most of the time. I rectified it myself with another campaign that had better click through rate in a week, showed this to you and you just copied it!

Secondly, before you "acknowledged this fact" you told me that the targeting locations were not incorrect. I sat on the other end of the phone almost believing that I must have been imagining things. You tried to make me feel like a fool and judging by the other reviews on this site, I wasn't the first!

Thirdly "When you requested to cancel with us we ultimately agreed to release you from your contract early." - That's not what the cancellation guy said on the phone, far from it! I was again treated like an idiot and you couldn't care less

Nothing of what you just said has any truth in it, I wish I'd read the reviews before signing up to Addpeople

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★★★★☆

“Get the job done.”

Written on: 20/12/2014 by ArchiveMagic (1 review written)

Regular contact and constructive ideas to help get best value on a limited budget. We saw an increase in traffic and enquiries, and received good guidance on the best strategy to adopt for our level of spend. They responded to feedback and adapted campaigns as our requirements changed and often made recommendations that we hadn't considered. If there were any concerns, it was that sometimes you felt your account manager was ringing because of a scheduled call, and that he was reading from the… Read Full Review

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★★★★☆

“Great Customer Service but not VFM for the Motor Industry”

Written on: 09/12/2014 by car-pod.com (1 review written)

Having recently setup a new Used Car Sales business & website, I used an AdWords Campaign as a platform to gain as much exposure as I could for my new venture. However, even with the experience of great customer service, the campaign proved no benefit and added no value to my business as there is one advertising giant out there who it would seem the whole population use to look for their next used car. I am of course using this and many other forms of marketing but wanted to give AdWords a shot… Read Full Review

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★★★★★

“Did just what was required”

Written on: 01/12/2014 by BVMAN (1 review written)

I found the service to do exactly what it promised, at a comparably excellent price. The contact throughout was brilliant, emails always responded to in a timely manner which is something I value in any company. My only reason for leaving is that I feel the campaign is now up and running to the best of it's ability, the area I cover is small and the service very specific. Having said that if it isn't I be back!!… Read Full Review

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★★★★☆

“A Challenging subject for a Campaign”

Written on: 14/11/2014

Some types of business are more easily promoted via Google Adwords than others, in my opinion, yet every business wants to benefit from successful online advertising. This was why I accepted AddPeople's initial approach to take on my company's adwords campaign. The second person to be allocated to my business had some experience of the type of thing I sell which helped - until then it wasn't so successful. Also be careful you completely understand all that their contract involves and are aware… Read Full Review

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★☆☆☆☆

“16 months and still not completed work or corrected...”

Written on: 13/11/2014

From the day that we enterered into the contract with Addpeople all promises made - were forgotten. 16 months later we have paid over £340 per month for Addwords, SEO and a re-skin to the site. It takes numerous phone calls and emails adn months to get even the smallest job done, these jobs being work that has been done wrong or errors made. Many jobs are still not done after a year. Addwords has been the more efficient. SEO and web developent - horrendous. We were on page 3 of Google when… Read Full Review

Addpeople's Comment

Written on: 27/11/2014

Hi,

I’m sorry that you feel compelled to post this feedback about your service.

We always do our level best to provide customers with an excellent service and while we did deliver your website, it appears there were some changes requested that didn’t happen. For this we have apologised, and you will be aware that our team are now working with you to implement the changes you have requested.

You also mention an issue with your SEO service. Google have made radical changes to the way they determine results over the last 2 years and the work we do evolves within their guidelines. We recommended that you change your domain because the work completed by your previous SEO company was damaging your ranks. We are pleased that by acting on this recommendation your new website is now appearing on page 1 for relevant target key phrases thanks to the ethical optimisation work our team of experts have being doing for you.

We value your custom and will continue to work on your website until complete and at no additional charge.

Kind regards,
Neil Baker, Marketing Manaager

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Mollydelaney's Comment

Written on: 27/11/2014

Thank you for your reply. As I have said today to your member of staff looking after the issues. My reason for posting the review was that I was at the end of my tether.
We had been phoning the office continually for days in an attempt to get the long standing faults and outstanding work completed. He was not returning our calls.
The following day after speaking to another member of staff - we did get a call back with promises to rectify all issues.
Those are still ongoing as the Magento specialist is on holiday now. We hope to finally have all issues resolved on his return next week.

Regarding the SEO - actually it was recommended that we have a 'Meta Refresh' to sort out the problems. This was 7 months into our contract, by the time we had agreed to that - we were then told that the refresh wouldn't work.
It was then decided mutually, that we should take advantage of my having just purchased the new (dot)uk version of my existing domain.
As I said in my initial review that has improved our ranking and hopefully it continues to do so.
I look forward to a time when my relationship with Addpeople returns to how I expected it to be, and how it was at the very beginning.

Again - the PPC side of your business has not been an issue - as I did say this in my review.

I will update this review as the work is complete. I have been fair in my initial review, with this response and will of course be fair in my update.

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★★★★★

“Add people have been easy to work with, and I would...”

Written on: 23/10/2014 by 343Graves (1 review written)

Add people have been easy to work with, and I would recommend them for all your SEO requirements… Read Full Review

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★★★★☆

“Good thorough service”

Written on: 22/10/2014 by jgThorpe378 (1 review written)

Pleased with the overall service I received. Increased sales and good customer service… Read Full Review

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★★★★★

“Dan the man”

Written on: 04/09/2014 by Teamsmileworks (1 review written)

I was hesitant about outsourcing our advertising because we do it pretty well and were having moderate success on a small budget. We are a new business and outsourcing is a big commitment. The decision paid off immediately.The advisor has done a marvellous job of raising our profile with PPC advertising. It is much cheaper than I expected and has provided valuable results and even more valuable insights into our advertising strategy. He is a thorough and committed partner who is always… Read Full Review

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★★★★★

“They know their stuff!”

Written on: 12/08/2014 by richardpodium (1 review written)

I have worked with Add People for a number of years and the team is friendly, knowledgable and capable. They keep up with developments with Google and all the social media formats so I don't have to, which suits are company fine! If you want to work with experts at the top of their game then you need look no further. Richard Mckie, Director, Podium Designs… Read Full Review

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★★★★★

“Great help with your online marketing!”

Written on: 12/08/2014 by kalliek (1 review written)

I have been using Add People for quite some time now and the only thing I can say is "Why are you not using them yet?" I have had excellent and very friendly service, good advice and constant monitoring and updates with regards to my campaigns! The staff at Add People are very helpful and I have had great results so far. The only thing left to do is to see how to go to the next level with Add People as my partner in marketing. Use them, it really works! … Read Full Review

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★★★★☆

“General service review ”

Written on: 06/08/2014 by petersargent (1 review written)

I have been using add people for the last yr now and have seen a good uplift in traffic to our website and good quality leads coming through. It is a also been useful in other ways, add people have also used the monthly budget to make small changes to the website without the need for us to bring in additional developing costs. The experience with add people has also been a good way to give us a better understanding and education of SEO but probably more importantly, has assisted us in fine… Read Full Review

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★★★★★

“Why we use add people”

Written on: 06/08/2014 by rayvenner (1 review written)

First Class First Aid have been using add people for 3 years now and we have always found them to be an honest, open and efficient company to deal with. The ongoing customer service they provide is second to none and the quality of contact and effort does not diminish once they have you on board. Overall i have found using add people for our online advertising to be a cost effective way of securing additional customers that then return time after time. I am extremely satisfied with the… Read Full Review

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