Add People - www.addpeople.co.uk Reviews

★★★★☆
3.8 / 5
74% of users recommend this
  • Value For Money

Summary

''Add People are an internet marketing agency that deliver cost effective SEO services, affordable web design, pay per click management and more.''
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Latest Reviews

★★★★★

“Dan the man”

Written on: 04/09/2014 by Teamsmileworks (1 review written)

I was hesitant about outsourcing our advertising because we do it pretty well and were having moderate success on a small budget. We are a new business and outsourcing is a big commitment. The decision paid off immediately.The advisor has done a marvellous job of raising our profile with PPC advertising. It is much cheaper than I expected and has provided valuable results and even more valuable insights into our advertising strategy. He is a thorough and committed partner who is always… Read Full Review

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★★★★★

“They know their stuff!”

Written on: 12/08/2014 by richardpodium (1 review written)

I have worked with Add People for a number of years and the team is friendly, knowledgable and capable. They keep up with developments with Google and all the social media formats so I don't have to, which suits are company fine! If you want to work with experts at the top of their game then you need look no further. Richard Mckie, Director, Podium Designs… Read Full Review

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★★★★★

“Great help with your online marketing!”

Written on: 12/08/2014 by kalliek (1 review written)

I have been using Add People for quite some time now and the only thing I can say is "Why are you not using them yet?" I have had excellent and very friendly service, good advice and constant monitoring and updates with regards to my campaigns! The staff at Add People are very helpful and I have had great results so far. The only thing left to do is to see how to go to the next level with Add People as my partner in marketing. Use them, it really works! … Read Full Review

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★★★★☆

“General service review ”

Written on: 06/08/2014 by petersargent (1 review written)

I have been using add people for the last yr now and have seen a good uplift in traffic to our website and good quality leads coming through. It is a also been useful in other ways, add people have also used the monthly budget to make small changes to the website without the need for us to bring in additional developing costs. The experience with add people has also been a good way to give us a better understanding and education of SEO but probably more importantly, has assisted us in fine… Read Full Review

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★★★★★

“Why we use add people”

Written on: 06/08/2014 by rayvenner (1 review written)

First Class First Aid have been using add people for 3 years now and we have always found them to be an honest, open and efficient company to deal with. The ongoing customer service they provide is second to none and the quality of contact and effort does not diminish once they have you on board. Overall i have found using add people for our online advertising to be a cost effective way of securing additional customers that then return time after time. I am extremely satisfied with the… Read Full Review

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★★★★★

“AdPeople are totally GREAT!”

Written on: 06/08/2014 by gushyboy (1 review written)

I have now had Ad-People run my Google campaign for me and they have done so very successfully. The staff are always at hand and I feel as though they really do take care of me and my online business. Thankyou AD PEOPLE… Read Full Review

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★★★★★

“Increased Business”

Written on: 06/08/2014 by MattAttwood (1 review written)

We have been with Add People for several years now and they have redeveloped our web site and handled our Ad Words campaign very well. We have seen an increase in enquiries via our web site and would recommend Add People to other businesses looking to improve sales and exposure via the world wide web… Read Full Review

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★★★★☆

“Well Worth The Monthly Investment”

Written on: 06/08/2014 by Amaray142 (1 review written)

During the time we have worked with AddPeople, the results we have seen have been nothing short of outstanding. Extremely professional organisation to deal with and we will certainly be using their services on an ongoing basis. AddPeople comes highly recommended by us. … Read Full Review

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★★★★★

“Very pleased”

Written on: 05/08/2014 by e.batchelor (1 review written)

Came on board with Add People about 8 months ago and it is definitely one of the best business decisions I have ever made. My business website is now visible in my local area and it has made the world of a difference. I turned to digital marketing as a last resort but my business is now booming, we can hardly keep up with the orders (not that I'm complaining). Shall look forward to continuing to work closely with the account managers at Add People in the future, they definitely know their… Read Full Review

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★★★★☆

“Even though for commercial reasons I choose not to use...”

Written on: 29/07/2014 by Landyn1991 (1 review written)

Even though for commercial reasons I choose not to use Add People anymore for my PPC campaign, I cannot fault my account manager (P.M), I found him to be very knowledgable, progressive and his inter-personal skills are second to none. … Read Full Review

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★★★★☆

“Very Good”

Written on: 29/07/2014 by samadali (1 review written)

Superb helpful staff, great results and good value for money. One happy customer… Read Full Review

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★★★★★

“Great job”

Written on: 24/07/2014 by ray.b47 (1 review written)

My experience of Add People has been nothing but positive so I am more than happy to leave them a review. My business is a small, local business so I didn't have a huge budget to spare for my online marketing but that wasn't a problem for Addpeople. They are a Google Partner and I think their obvious expertise demonstrates this. Add People are a large agency that service a lot of small and medium sized businesses but their large client base doesn't stop them from giving you individual… Read Full Review

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★★★★★

“Fantastic results”

Written on: 23/07/2014 by debbiehove (1 review written)

Very happy with the word Add People have done for my business. I own a small cleaning business and add people built us a website from scratch, we had nothing before. The website works brilliantly and they have optimised it for search engines so we appear near the top of search results for cleaning businesses in Berkshire where we're based. We now get plenty of enquiries from local people and our business has gone from strength to strength. Can't believe I hadn't even considered moving my… Read Full Review

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★★★★★

“Enquries have rocketed”

Written on: 17/07/2014 by thebikeshed14 (1 review written)

Add People were recommended to me at a local networking event because they specialise in digital marketing for small to medium sized businesses so seemed the ideal option for my small shop. I have found the level of support shown by Add People to be superb. Everything has been explained to me in simple terms that I understand. I wanted to get more customers to my shop using the internet, but didn't have any idea how. Add People explained my options and set me up a PPC adwords campaign and a… Read Full Review

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★★★★☆

“Happy with results”

Written on: 15/07/2014 by s.tunstall78 (1 review written)

We've been using Add People's services for over a year now and have seen good results. Our website was redesigned and now converts a lot better than it did before. Add People advised us to try AdWords too to drive more traffic to our website, it's still early days with our campaign but it seems to be going swimmingly. The staff there have been nothing but polite and helpful, I wouldn't hesitate to recommend them to a friend… Read Full Review

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★★★★☆

“Helpful and Friendly”

Written on: 15/07/2014 by Kieran1968 (1 review written)

I was dealing with an advisor, he was great, helpful but not pushy. SEO work is always hard to monitor, but I did move to higher positions so yes it has worked, we all want page 1 which I acheived on a couple of keywords… Read Full Review

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★★★★★

“Helped me get my business off the ground”

Written on: 10/07/2014 by adam_tutors (1 review written)

Add People helped me to get my guitar tutoring business off the ground. Sound, effective advice. Polite staff who always call when they say they will. Great results. Lots of traffic to my website and people calling in because they heard about me on the internet. Can't complain about a thing, they did everything they said they would and then a bit more… Read Full Review

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★★★★★

“First class service”

Written on: 04/07/2014 by Harriet.Simmons (1 review written)

I signed up with Add People to try to get more traffic to my small catering company's website as most of our business used to come by word of mouth so business was slow. Add People set up a Google Adwords campaign to drive traffic to our website and we started seeing results straight away. We've now been with Add People for nearly 8 months and business is better than it's ever been. We didn't used to get any enquiries from our website and no one ever said they had heard about us through… Read Full Review

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★☆☆☆☆

“Failed on all levels”

Written on: 01/07/2014 by courtney.hill.543908 (1 review written)

We employed addpeople to help increase our clicks. Sales people said this would be possible and we asked if our clicks would be effected negatively in any way and we were told they would not be. Instead of working on the existing account they created a new campaign to reduce click costs I.e. not to increase clicks. So the account was set up incorrectly. We lost circa £1500 whilst trying to get hold of add people to address the problem. The person handling the account was rude and… Read Full Review

Neil-Marketing's Response to courtney.hill.543908's Review

Written on: 03/07/2014

Hi,

Firstly, I’d like to apologise that you didn’t receive the level of service you expected. We have thousands of customers and try to provide a great service to all of them.

During the month you were a customer with us we rebuilt your AdWords campaign, our standard practice in this instance is to leave your existing campaign running while the build process happens for continuity.

I don’t wish to stray too far into the subjective of whether our account manager was rude but we apologise sincerely for any offence caused. I gather there was a frank and honest discussion which originated from us not responding straight away to an email sent to us at 7pm one evening (our office hours are 9-5). We pride ourselves on our honest and hard working PPC team and be assured the people who worked on your campaign are Google qualified professionals.

I’d also like to clarify that we only accessed your AdWords campaign while you were a live and paying customer. We aim to give a good service to all customers and would make best efforts to generate results for you while you were still paying us for the service.

We sincerely wish you had given us the chance to improve your results but wish you and your business well for the future.

Regards,
Neil.

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Courtney.hill.543908's reply to Neil-Marketing's Comment

Written on: 03/07/2014

We subsequently spoke with 4 Google Accredited PPC companies and all said they would not have built a brand new campaign and switched the original off, quoting historical data is valuable and switching as Add People did, would flatten our clicks.

The discussion with the account manager did not originate from him not responding straight away to a 7pm email. I sent an email on day 3 in the evening saying that something was wrong and asked for a call the following morning. We didn't receive the courtesy of a reply to say he was unavailable. Instead we had to send a second email in the afternoon to which we received an email saying he only had to reply within 48hours. Given this was the very first interaction since the account went live and also given that we said there was a problem, his response was at best disappointing and at worse unprofessional.

I personally terminated the contract on a Wednesday when I spoke to the Senior Account manager. That was made quite clear. We also deleted access permissions. Your Customer Service person phoned me the following Monday and was in our account using a password which we had provided right at the start of our dealings. When I told him he had no right to be in our account he told me to 'change the password then'.

I would like anyone reading this to note that we sent a written complaint to Add People asking for a refund for the account set up which was not set up to our specification. We again didn't receive the courtesy of a reply. It is telling that we get a response from Add People only when we write a review online.

We look forward to receiving a refund of the £180.

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★★★★★

“SEO made plain and simple”

Written on: 01/07/2014 by petersnood (1 review written)

Add People have helped my small plumbing business to recover from a slump in business. The helpful staff there set up a local listing and business profile on Google for me and then patiently explained to me how to use it. My website is now visible on Google and I'm near the top of the search results for my local area - it has made a huge difference to business. I am extremely grateful to everyone at Add People who has helped me to get my business back on track over the last 10 months. Highly… Read Full Review

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