Not great really

Add People - www.addpeople.co.uk
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PhilipBarton's review of Add People - www.addpeople.co.uk

“Not great really”

★☆☆☆☆

written by PhilipBarton on 09/05/2016

Not great for SEO / Shopping campaigns

Was a bit dubious about signing up with an ad agency but their sales guys gave a good pitch and convinced us it was right for our business.

The initial set up took longer than expected, some 3 weeks in fact but I was told this because they would thoroughly research our industry and keywords and look at our competitors to ensure out ads were targeted correctly but I think we could have done better ourselves plus the first set of campaigns were riddled with spelling mistakes so had to be revised

Overall results were poor and the small increase in traffic and sales wasn't enough to cover the google ad words campaigns and their fees. Overall the whole experience was a loss to our company of £500

To make matters worse they decided to take another months fee despite the fact I had already cancelled and given them the 30 days notice. If you want to leave make sure you CANCEL the direct debit. I did offer not to leave a review if they refunded our money but they chose not to so clearly don't value their business and customer service.

Since leaving we have gone back to our basic ads and the traffic and conversion rates are now double what they were than when the Ad People ads were running.

I would not recommend.

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Addpeople's Response to PhilipBarton's Review

Written on: 11/05/2016

Dear Philip

Thanks for taking the time to provide feedback about your experience with Add People. We welcome all comments - good or bad - that can help us shape our services and we're really disappointed to learn that you feel your experience with us was a negative one. Your agreement with us was on a rolling basis and we had a relatively short period of time to try to make this campaign work for you, it is unfortunate that it did not yield the desired results within the short time frame.

We are always committed to delivering outstanding Google AdWords and Shopping campaigns for the businesses that we work with and we're really proud of the many positive reviews and testimonials from our clients.

We do also take on board any constructive criticism, this is crucial for us as a customer-focused provider which is why as a business we do not offer payment for reviews and could not accept your offer of a refund in exchange for not leaving your feedback online.

I can see that our Customer Relations team has tried to contact you on a number of occasions to discuss your additional final payment that was agreed and taken within your notice period however they have been unable to contact you to resolve this part of your complaint.

Please contact us on 0161 928 6999 should you wish to discuss this matter further.

Kind Regards

Danielle Jones
Marketing Communications

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