written by xsCarey186 on 25/03/2017
I took out a loan from Zopa, upon experiencing financial difficulty I spoke with the Collections team to make them aware of my difficulties due to being made redundant. I was rushed of the phone, in what I assume is a bid to meet inbound or outbound call targets. Rather then undertake an income and expenditure towards setting a plan just whilst looking for work, like my other creditor did, I was told to contact a debt management firm charity called PayPlan. I prefer to deal with creditors as its my loan and i am very hands on, upon asking if it was possible to do this over the phone I was rushed off and advised that management prefers customers to speak to PayPlan. The agent attempted to be as nice as they could be so this leads me to believe that poor management and possibly enforced targets have customers treated unreasonably and rushed off the phone. I definitely would not recommend this firm at all. They are just AWFUL, far from customer oriented more like target and money hungry surely this behaviour is not TCF.
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