Simple, Fair, Outstanding personable service

Zopa - www.zopa.com
★★★★★
4.9
97.0% of users recommend this
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Kickie's review of Zopa - www.zopa.com

“Simple, Fair, Outstanding personable service”

★★★★★

written by Kickie on 09/02/2015

I don't think I've ever felt so positive towards a brand and customer experience.
I needed a sizable unsecured loan to pay off credit cards that my wife and I had run up over the past decade or so - paying for our excessive 20's lol!
I tried my bank and was turned down despite earning 3 times the amount of the loan on the basis (and the bank manager looked me the eye and said this!) "Because we'd be worst off if we lent you the funds!"
A friend recommended to try Zopa, because they are people not machines - and my word, he was correct.
So very refreshing that the application process was simple, online and then the (British, sorry but that's important) underwriter emailed me to request a call and sense-check a few things. That call was possibly most understanding, unassuming and honest conversation I've ever had with a brand.
I have to say, even if the loan had been refused I still would have written this review. Move over high st banks with your 'systems', your time is up.

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