Fowlers Finance Reviews - www.fowlersfinance.com

★★☆☆☆
1.8 / 5
147
21.1% of users recommend this
  • Ease Of Site Navigation

  • Quality of Content

  • Value For Money

? Ask our helpful community of experts about this product or company
Fowlers Finance - www.fowlersfinance.com - Ask a question now

Media Gallery for Fowlers Finance - www.fowlersfinance.com

Fowlers Finance - www.fowlersfinance.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Don't trust a word they say, company is bent as hell...”

Written on: 08/12/2016 by NickHat (1 review written)

Don't trust a word they say, company is bent as hell how they have not been shut down I don't know?! Bought a car on 25/10/16 they are meant to be paying the remaining finance off on old car which we part exchanged to date this has not been done disputed phoning them pretty much every day and being lied to constantly, the car still legally belongs to the old finance company who obviously wants balance settling, this is gonna hit my credit rating, have gone to financial ombudsman and intend to… Read Full Review

Report this review
★☆☆☆☆

“Horrible company”

Written on: 28/11/2016 by Pammywood (1 review written)

Absoultly vile and horrible company they have had my car for 4 months now doing repairs I took it to two garages classed as not road worthy 5 days after having car constant problems kept going into limp mode back tires we're over 10 years old with cracks 4 months on of them having it my car still isn't fixed but I'm still paying for it I'm disgusted as they no I have disabled children!! They need this company closeting down please do not use this company… Read Full Review

Report this review
★☆☆☆☆

“AWFUL ”

Written on: 01/11/2016 by fuNorris1985 (1 review written)

Don't go anywhere near the liars. They told me I had credit but when I travel all that way to get my car I was told no .. it's a bad place . Customer support is ??? NOT ALLOWED TO USE BAD WORDS ??? like the cars .. and staff in Manchester. . I went to another place and got car credit right away. They are rubbish. . Don't care attude. . Belong they get your money . That's it .. just liars. .cheats and Nasty. . RIP you off. . YOU HAVE BEEN WARNED I don't care if everyone reads this .. I will… Read Full Review

Fowlers_Finance's Comment

Written on: 02/11/2016

Hello there,

Unfortunately since you haven't provided your name and I don't know who you are exactly, I am unable to comment back to you with a personal response. However, there are a number of genuine reasons that a customer will be declined on site, which is out of the hands of Fowlers Finance. For example, if a customer hasn't declared their income or been dishonest about their income, then the original approval based on information given, then becomes a decline.

Secondly, if you didn't purchase a car or were declined for finance and didn't take a vehicle, then I fail to see how we have "ripped you off" or only care as long as we "get your money". I can understand that you are upset at not being approved for finance with ourselves, but posting slanderous and false statements online isn't going to help matters.

If I can assist in any other way or you wish to make a formal complaint, feel free to e-mail me and I will be happy to help.

Thanks

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“DONT GO HERE!!!”

Written on: 24/10/2016 by danielle.maskell (1 review written)

where do i start! issuse started from 1st week of me havin the car! from the aircon not working to the gearbox gone! lots of problems including DPF horn not working and loads more! i really dont know how they are still in buisness! nevr in my mind would i let anyone go there!! cars are not road worthy!! arregant customer services! tel you they will phone you back and never do!! even hang up on you! final straw was to go to Vauxhall to get a report to be told that they couldnt except the… Read Full Review

Report this review
★☆☆☆☆

“bad company even been on watchdog”

Written on: 13/10/2016 by alSteele142 (1 review written)

I bought a car on 20th january 2015.It had so many problems the brakes failed on way home got some work done myself and tried to get money back for repairs but nothing. Remember i bought car in january and watchdog was on in june time i think and i wish i knew then what i know now i would never of gone there.I fought the finance company and even went to financial ombudsman they sent an inspector out to view car in decemeber nearly a year later and he found all the problems and more with car… Read Full Review

I8Fowlers's Comment

Written on: 19/10/2016

donot waste your breath talking to fowlers , you need to hamer the car finance company about how they can deal with a company like this . make sure you not only complane to customer service ,also try going higher up in company . i belive the car finance company are on the edge of not finance any cars from Fowler because of the shocking cars and lack of aftersales

Reply to this comment

Thefirmuk's Comment

Written on: 19/10/2016

The finance company called "the car finance company" who are the finance company for fowlers are in on it.When i was contacting them regarding the issues they had a form and the customer service person told me the first question on the form is "IS THIS A FOWLERS CAR".What does this tell you about the company i bought the car january 2015 its now nearly November 2016 and they still still with the company.I even asked them why they deal with them with all of the bad publicity and the answer was they have a high turn over of cars financed with them which is good for the company.Seriously not good practice at all.

Reply to this comment
Report this review Read 2 Comments
★☆☆☆☆

“What Cars ????”

Written on: 12/10/2016 by CadenPeters359 (1 review written)

Having been turned down for credit elsewhere, I found this company & got accepted for finance (just over £3000, enough for a varied choice on their website). The staff over the phone were friendly, all good so far.... The time came to look at the car stock on their website & choose some that were suitable. So I made a list of several cars as there were loads to choose from & rang up with the details. How exciting! No, they were gone. Ahh shame, so I look again, call back up with new car… Read Full Review

I8Fowlers's Comment

Written on: 19/10/2016

donot waste your breath talking to fowlers , you need to hamer the car finance company about how they can deal with a company like this . make sure you not only complane to customer service ,also try going higher up in company . i belive the car finance company are on the edge of not finance any cars from Fowler because of the shocking cars and lack of aftersales

Reply to this comment

Happydevon's Comment

Written on: 19/10/2016

By the sound of it, I have had a very lucky escape. The people who have now approved me are very professional & I now have a lovely car (one that I chose too!)

Reply to this comment

Fowlers_Finance's Comment

Written on: 02/11/2016

Hello there,

In regards to our website, it is only a minor selection of the stock that we have, however, the vehicles on there are all in stock. 'In Stock' refers to the car being on one of our forecourts or in our prep center, although in some instances a customer may have RESERVED the vehicle for purchase. Until the customer who has reserved the car signs the paperwork and drives the car away, the vehicle will remain on the website, hence the reason some of the vehicles you wanted may have already been already reserved.

I hope this clears things up for you.

Thanks

Reply to this comment
Report this review Read 3 Comments
★☆☆☆☆

“Poor service”

Written on: 06/10/2016 by berry2009 (1 review written)

Poor service, rubbish advise, takes advantage of people with poor credit, had a car since aug 2015 and its been nothing but repair after repair after bloody repair WOULD ONLY RECCOMMEND TO MY WORST ENEMY. Been in touch with both fowlers finance and the finance company and there attittude is wasnt in disrepair when you signed agreement now go away, now hoping to go through the finance ombudsman so hopefully will be able to get out of my agreement but im not counting on it… Read Full Review

I8Fowlers's Response to berry2009's Review

Written on: 19/10/2016

donot waste your breath talking to fowlers , you need to hamer the car finance company about how they can deal with a company like this . make sure you not only complane to customer service ,also try going higher up in company . i belive the car finance company are on the edge of not finance any cars from Fowler because of the shocking cars and lack of aftersales

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Scamed”

Written on: 04/10/2016 by Hardykf396 (1 review written)

I purchased a car on finance and its has been an awful experience. They rushed me in the dealer ship and said They were closing. They said I couldnt test drive but adsured me everthing was perfectly fine with the car. I drove away and I could hear a sound and in further inspection foud a gaping hole in the exhaust. I phond fawlers and ther said if I get the work done and send repeit I will be refunded. I had exhaust part fitted rang back and they said they didnt know anything about it and… Read Full Review

Fowlers_Finance's Comment

Written on: 06/10/2016

Hi there,

I am very sorry to hear that you are having problems and I wish to assist you in sorting this as a matter of urgency. If you could e-mail me with your name and the registration of your vehicle I can get to work on this for you. If you could also list the representitives you have previously spoken to, as well as the person who has given you a number for a family solicitor (also, that phone if you still have it) I can investigate why you have been given this number.

Hope to hear from you soon, thanks, Danny.

Reply to this comment

I8Fowlers's Comment

Written on: 19/10/2016

donot waste your breath talking to fowlers , you need to hamer the car finance company about how they can deal with a company like this . make sure you not only complane to customer service ,also try going higher up in company . i belive the car finance company are on the edge of not finance any cars from Fowler because of the shocking cars and lack of aftersales

Reply to this comment
Report this review Read 2 Comments
★★★★☆

“Excellent customer service. Lovely people to deal with.”

Written on: 04/10/2016 by August5 (1 review written)

Excellent customer service. Lovely people to deal with… Read Full Review

Fowlers_Finance's Comment

Written on: 06/10/2016

Hi there,

I am delighted you are happy with the service you have received from ourselves. Enjoy your new car!

Thanks, Danny.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Bought a car from them, px my old car for a zafira,...”

Written on: 29/09/2016 by Burgessjv150 (1 review written)

Bought a car from them, px my old car for a zafira, Fowlers finance told me that they would clear my focus finance, this was November 2015 and to date my focus finance still hasn't been cleared even though they have sold on my old car, I have phoned them a number of times about this and got promised it would be paid, so I withheld payments and now they don't see what the problem is and going to take my arrears further and won't pay my old finance unless my arrears are cleared immediately, and… Read Full Review

Daveh1234's Comment

Written on: 03/10/2016

Try speaking to the Financial Regulators or Financial Ombudsman about this. Hope that you get it sorted.

Reply to this comment

I8Fowlers's Comment

Written on: 19/10/2016

donot waste your breath talking to fowlers , you need to hamer the car finance company about how they can deal with a company like this . make sure you not only complane to customer service ,also try going higher up in company . i belive the car finance company are on the edge of not finance any cars from Fowler because of the shocking cars and lack of aftersales

Reply to this comment

Fowlers_Finance's Comment

Written on: 06/10/2016

Hi there,

I am sorry to hear about the issues you have been experiencing. If you can e-mail me with your name and registration of car I can look into this for you and hopefully get things sorted. I will also need the registration of the car that you part-exchanged and the finance company that was with. I am also disappointed to hear that you feel that you have been the victim of dishonest practices and if you can e-mail me with further details into what has made you feel this way I can launch an internal investigation.

I hope to hear from you soon. Thanks, Danny.

Reply to this comment
Report this review Read 3 Comments
★☆☆☆☆

“#fowlersfinance the worst car dealer in #britain Avoid...”

Written on: 29/09/2016 by CarleighCochran (1 review written)

Watch the #bbc #watchdog and see if my story has any similarities, or perhaps you got a similar story. So I won't bore you to death, I have broken down into parts as I have multiple issues with them. Still going on today 27th of September 2016. This is what I wrote to #ombudsman to help me return the car back and help me end the hire purchase agreement. Searched for the finance I have searched for companies who finance for poor credit history. My credit history wasn’t the best and… Read Full Review

Daveh1234's Comment

Written on: 04/10/2016

Mate, this company are just awful. Their sales people and aftersales people appear to be void of any moral standards. You need to take this up with someone like Trading Standards/Consumer Direct. I have had a very similar experience, in fact the car I got was so faulty, it crashed off the road when cornering - not speeding - it was the rear suspension and front suspension that was at fault and their enhanced, or whatever term they use, warranty was worth nothing. What it needs is for everyone that has left a bad review from a horrible experience to get together and try and speak to someone that can take action on our behalf. Failing that all we can do is ensure we leave honest reviews that tell it as it is. I hope you get sorted matey, I really do. No one should be treated like that. The best of luck to you.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“AVOID AVOID AVOID ”

Written on: 16/09/2016 by Timmons354 (1 review written)

Firstly the staff at the Bristol branch are really good!! It's the after sales care that let's fowlers down. I Have had to take my car to two different garages the first garage would not release my car until they had payment which took 2 days so I had to wait even though the car was ready THIS WAS BECAUSE OF PREVIOUS issues with them getting payment!!Then it went into another garage, again the quote was authorised by after sales team, difference this time I had to pay for the work and was… Read Full Review

Report this review
★☆☆☆☆

“Absolute Crap!!!”

Written on: 16/09/2016 by lesleywalt1 (1 review written)

I purchased a mini cooper 58 plate from these in Feb 15 for £6k When i got there i couldn't see anything wrong apart from they lied to the finance company about the mileage. Told them 93k and it had nearly 99k on. After leaving the showroom driving down the motorway I got a flat Tyre, Just one of those things right? I was putting a litre of oil in every week, I thought this was normal after never owning my own car. Took the car to be washed and straight after noticed there was lots of white… Read Full Review

Report this review
★★☆☆☆

“Brought a astra in march from bristol branch who was...”

Written on: 12/09/2016 by 6Rollins (1 review written)

Brought a astra in march from bristol branch who was really nice helpful.few months in brakes starting going.then exhaust has hole in fumes coming into the car making me very unwell had a letter from finance company saying there unable to assist there saying ive done to many miles wear and tear 77.681 when brought it now on 80.555 nearly two months gone by ive refused to pay so now cars been cut off by black box so cant get fumes admissions checked nor it looked at all garage refuse to give me… Read Full Review

Clairemarie79's Comment

Written on: 12/09/2016

Failed to put about fumes i reported on the reply letter today only put about brakes and gauge so called there now saying i didnt report or make a complanit in reguards to exhaust funes entering car which is a total lie

Reply to this comment

Sayra86's Comment

Written on: 16/09/2016

I have had two different lots of work done on my car from 2 different garages. It seems no garage wants to deal with them due to issues with payment. One garage would not release my car until they had the money it was continuous battles with the after sales department. Now I've paid for the second lot of work which fowlers agreed to pay for the work. I was assured the money would be in my account a week ago now and apparently there are issues with their bank accounts which I find incredibly hard to believe . Think I need to wave good bye to my money.

You seem to have a good case with trading standards and the quality sales act !! Look into it..

Reply to this comment
Report this review Read 2 Comments
★☆☆☆☆

“AVOID LIKE THE PLAGUE!!!!”

Written on: 04/08/2016 by pauldaviesLEU (1 review written)

Bought a vehicle of them 6 weeks ago, vehicle developed a fault with the flywheel the very same day, reported fault to them and was advised to take it to my local garage for a qoute as id bought there so called extended warranty and fowlers refused for the work to be carried out and said they would do it themselves at which point i asked if a courtesy car would be available because they said they would need the car for approx a week to do a 6 hour job? and then tbe excuses start of theres no… Read Full Review

Report this review
★★☆☆☆

“after sales service is very poor”

Written on: 01/08/2016 by claghaney28 (1 review written)

Car purchased 28/5/2016 warning light came on 3 weeks later took it to Sheffield as instructed to be told no mechanic in the end it had a diagnostic check which shown a sensor fault light reset and sent us away no repair done. Light came back on it had devolved rear brake noise and steering noise I reported it all bit have been told to ring local garages I did this to be advised that I should get fowlers to take it into one of their workshops as these problems should not have arisen so soon… Read Full Review

Fowlers_Finance's Response to claghaney28's Review

Written on: 02/08/2016

Hi there,

I am sorry to hear that you are having issues with your vehicle. The reason you were asked to get a local quote is because there is no mechanic available to do the work at our Sheffield branch.

Once we have received the quotation for the work, we will liaise with the garage to organise payment. This would ensure the car would be fixed quicker, at no cost to you, rather than bringing it back to Stoke-on-Trent for a repair.

Thanks, Danny.

Reply to this comment

Jroe666's reply to Fowlers_Finance's Comment

Written on: 06/09/2016

Well that's a load of waffle !!!!! I had a car last year ! Clutch went within 48 hours , after sales guy told me to take it garage , I got the quote and it was forwarded to Fowlers ! I was called by same after sales chap and he said its authorised get the clutch done.

Clutch was done , then ........ Garage wouldn't release my car no payment !!! 3 days later no Payment and I had to pay up my self. . Guess what never received the money back .

I made sure I got the money back through the finance company , owner needs locking up it a nice smack in the chops

Reply to this comment

Sayra86's reply to Jroe666's Comment

Written on: 16/09/2016

The exact same thing happened me the garage would not release my car.
A week later I had to take the car to another garage. Fowlers authorised the quote but I had to pay and was told fowlers would pay me back. I've been waiting over a week now and apparently there are issues with there bank account. .. I mean really a company unable to access there account for over a week... doubtful !!

The first garage were reluctant to do the work because of dealings with fowlers in the past they don't like to work for them I'm guessing now with the issues I'm having the second garage is the same.

I wouldn't get away with saying there's issues with my bank an unable to make my monthly payments would I ..

Reply to this comment

Leishamataya's Response to claghaney28's Review

Written on: 22/08/2016

I am having the exact same my head gasket has gone and they have said all the same things to me I am still waiting and have also gone down the legal route the after care lady is very rude they also block numbers when trying to ring them appalling

Reply to this comment
Report this review Read 4 Comments
★★★★★

“My sales man has been amazing with helping me get the...”

Written on: 27/07/2016 by amadnyparcell (1 review written)

My sales man has been amazing with helping me get the car i wanted from beginning to end he has gone above and beyond to help me espceially with the fact that i didnt/dont have much of a voice. And although the deal is done he is still there if i need the guy is amazing and a credit to fowlers, The whole process in the end didnt even feel like a sales deal. Thank you for everything you have done for me… Read Full Review

Fowlers_Finance's Response to amadnyparcell's Review

Written on: 28/07/2016

Thank you for your kind comments and taking the time to leave feedback. I am pleased you had a positive experience with ourselves. Thanks, Danny.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Fantastic Customer Service”

Written on: 26/07/2016 by Jennaleighcoles (1 review written)

Enquirer about a vehicle on Friday afternoon, had a phone call within the hour. Dealt with a fantastic guy who went above and beyond all expectations! By Saturday afternoon all finance deals were done and dusted and picked up a beautiful Astra yesterday afternoon! Thanks,would deal with you again and hope to speak to you again in 3 yrs..... Good luck in your future. … Read Full Review

Fowlers_Finance's Response to Jennaleighcoles's Review

Written on: 27/07/2016

Thank you for your kind comments I am pleased you have had a positive experience with ourselves! Thanks, Danny

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“vauxhall corsa”

Written on: 22/07/2016 by Karlyz1981 (1 review written)

Bought a Corsa off of these 2 days ago. There was a little bit of a wait for the car to turn up but the company bent over backwards to accomodatw me and even bought me some dinner while i waited :)… Read Full Review

Fowlers_Finance's Comment

Written on: 27/07/2016

Thank you for your kind comment I am pleased that you had a positive experience with ourselves. Thanks, Danny

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Fantastic Service Cant Fault It”

Written on: 22/07/2016 by yfEdmondson128 (1 review written)

Would definitely recommend these! Process was really easy and simple and i drove away within 2 days… Read Full Review

Fowlers_Finance's Comment

Written on: 27/07/2016

Thank you for taking the time to fill out a review, I am pleased that you had a positive experience, thanks, Danny.

Reply to this comment
Report this review Read 1 Comment
overview