Pounds to Pocket Reviews - www.poundstopocket.co.uk

★★★☆☆
3.4 / 5
212
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Latest Reviews

★★★★★

“Very polite efficient service...thank you!”

Written on: 25/04/2015 by Allissona255 (1 review written)

I had to pay for an unexpected car repair so went on the live chat to see what my options were. My next payment was due the following day, the person on the live chat suggested a one month payment holiday and made the adjustment instantly. I was so relieved and treated with such prompt and polite service. Very well done!… Read Full Review

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★☆☆☆☆

“BAD”

Written on: 24/04/2015 by AnahiPennington422 (1 review written)

I wouldn't trust pp again as I was with them for nearly five years never missed or had a late payment then they refused me a loan today when I need it the most very bad could not even explain why… Read Full Review

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★★★★★

“Brilliant”

Written on: 24/04/2015 by 438Fox (1 review written)

Excellent service as always!… Read Full Review

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★★★★★

“Live Chat - Customer Services”

Written on: 10/04/2015 by lcKilgore1982 (1 review written)

Just had a live chat with Russell who was very helpful and helped me solve my query. The five stars are for the assistance of Customer Services. Only ticked No wouldn't recommend to a friend due to the costs involved in taking out such a loan. Though it helped me out at the time. Quality of Content - information I needed wasn't available on the profile in the detail that I needed. Value for Money - interest rates on the loans are ridiculously high. Best regards Lisa… Read Full Review

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★★★☆☆

“Always get text messages confirming payments. They...”

Written on: 10/04/2015 by Greenewu110 (1 review written)

Always get text messages confirming payments. They also listen to customers. Was able to apply for another loan… Read Full Review

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★★★★★

“Excellent company and customer service”

Written on: 06/04/2015 by McGrath490 (1 review written)

excellent customer service, help and advice always given to help clarify any queries. you are not kept waiting a long time things are dealt with quick and efficiently I would recommend to anyone who is in need of a little financial assistance. repayments are easy and on time. it is easy to apply for a loan and the process is quick with a decision quickly, transfer of funds is quick and easy… Read Full Review

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★★★★★

“online help chat.”

Written on: 06/04/2015 by 2Brewer (1 review written)

I spoke to a lovely lady who helped me with all the answers I asked in relation to my loan request. she was very polite, professional and very helpful, I would like to congratulate pounds to pocket for their choice in such great staff such as this lady. Thank You… Read Full Review

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★★★★★

“clear and honest service”

Written on: 01/04/2015 by Kirstenj274 (1 review written)

I was in need of a short term loan in a hurry. P2P were helpful and straightforward. Yes they are more esxpensivve than some but were there when I needed them. Live chat were really helpful on the website and when I wanted to repay early it took 5 mins… Read Full Review

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★★★★★

“Easy, Friendly, Helpful.”

Written on: 01/04/2015 by VaughnRooney (1 review written)

My staff member Viola was incredibly helpful today in telling me that my entire loan is now fully paid off. It was extreemly helpful of pounds to pocket to lend me this as I really would have struggled without that extra money. Thank you so very much, you're a great company. Miss C Armstrong… Read Full Review

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★☆☆☆☆

“They don't like good payers”

Written on: 01/03/2015 by Carolynu308 (1 review written)

The loan itself was dispatched quickly and paid off on time with no missed payments. However after making the last payment, I went to check to see if the loan had been cleared. On my home page it states that my application had been declined, when trying to get to the bottom of this as I havent applied for another loan with them. They wouldnt give me any details apart from it had be declined and I couldn't get any details of the loan that had just finished… Read Full Review

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★☆☆☆☆

“If I could rate them 0 stars, I would - avoid this...”

Written on: 27/02/2015 by PhaRule (3 reviews written)

The customer service is non-existent. They call you from a call centre, which takes 10seconds to connect before you even hear the voice of someone. The woman kept calling me the wrong name, which in my opinion was very unprofessional. I wish I had never taken the money from poundstopocket, but I was in a bad financial position at the time and had no other choice... now I have payments until October to make totaling just over £680 if I make the payments monthly, but if I want to pay if off… Read Full Review

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★☆☆☆☆

“Awful company - police need to be involved!”

Written on: 13/01/2015 by utBain67 (1 review written)

I wish I didn't even have to give them one star. I took out a loan of £600 with them in December 2013, paid ALL my payments on time, full amount for the 9 months it was on for, untill the last payment my family had a death and I didn't pay on time - I went to pay 2 days later, but nope my account was now in £400+ over the space of a few days. I call up to sort this out and get hung up on multiple times, I finally get through and the cretin on the phone takes FULL AMOUNT from my account and… Read Full Review

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★☆☆☆☆

“DO NOT TRUST PLEASE DONT GO WITH THEM”

Written on: 04/12/2014 by Shepherdqa308 (1 review written)

They claimed I never paid anything back from this loan when I paid every month the loan went from £200 to £711 in under two weeks, apparently interest and 'missing payments' contacting the police… Read Full Review

Tashalisajones's Comment

Written on: 13/01/2015

They did the same thing to me. On my last payment of £90 I was unable to make due to a family death - made it two days later but all of a sudden it was £400+ Greedy, GREEDY company.

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★☆☆☆☆

“waste of time”

Written on: 30/11/2014 by DaleO'Brien1983 (1 review written)

i have had loans of them i the past and paid up early on them but needed cash quick but because im on benefits now due 2 health i was turned down i think its wrong 2 judge me now i no the interest was high on the loan i will never use the company again… Read Full Review

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★☆☆☆☆

“Rip off lenders”

Written on: 12/11/2014 by TBGREGSON (2 reviews written)

company sent in debt collectors after it was paid in full Obtained Judgement against them in the county court for compensation for causing sever harassment alarm and distress the company has No offices in the UK only has a mailing address has not paid Judgement against them so ignoring our courts applying for a bankruptcy petition against them this will teach them a lesson or two… Read Full Review

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★☆☆☆☆

“Please think twice before using PoundsToPocket”

Written on: 25/10/2014

If you are thinking about getting a short term loan, use someone else because poundstopocket seems like a good idea at the time, but a few months later you find yourself horrified that 70% of the payments every month are interest. You essentially pay back double what you owe, which is shocking because if they really cared about customers they would lower the interest gradually each month as you made your payments on time, making you less likely of a 'threat' in financial terms which is the… Read Full Review

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★☆☆☆☆

“Con-artists”

Written on: 11/10/2014

a bunch of drunken monkeys could do a better job than them, they can't get a simple change of paydates right, after changing jobs i informed them of the change and was told it was sorted then they try to take the money on a completely different date add their late fees, then ask for a letter from your employer to prove that you now work for them, they add fees as and when they feel like it and if you question them they become verbally rude and want to have access to all of your bank account and… Read Full Review

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★☆☆☆☆

“Total waste of time and very intrusive!!!”

Written on: 20/09/2014 by Ryanu107 (1 review written)

I completed an online with application with pounds for pocket and was informed I was successful and was notified by e_mail! I however needed to complete a few further details and then I got a notification saying my e_mail was invalid and to call 0800 number provided? I was asked loads of questions and to confirm previous credit going back years??? I decided that the questioning was very invasive and odd for £650 and told them to withdraw the loan! I would like to say Wonga was more helpful and… Read Full Review

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★☆☆☆☆

“Complete crooks get police involved!”

Written on: 03/09/2014 by Dontusepoundstopocket (1 review written)

Stay away from pounds to pocket I paid off my balance in full, or so I thought! About 7 months later I got e mails saying I had an outstanding loan with them. Having phoned and asked to pay off my balance they then contacted me many months later and told me that the balance hadn't been paid off and had been accruing interest!!!. I tried to argue that I had called to pay off my balance but they fail to take any responsibility. I beg you to stay clear! They refused to supply recorded messages… Read Full Review

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★☆☆☆☆

“Not very helpful with change in circumstances ”

Written on: 06/08/2014 by ChloeColeman (1 review written)

I've been with these since dec 2013 but since then my hours have been cut at work and I can not afford to pay a lump sum payment each month and it would be better for me to pay a weekly amount. But try getting this through to these! I have had NO problems what's so ever with any other company's setting up weekly payments but P2P are not helpful. I've now missed 3 payments although I have just been to and throwed the whole time while trying to arrange a new payment plan. Very good if your… Read Full Review

Danniie's Comment

Written on: 17/09/2014

I have the same problem asked if the payment could be lowered and according to them they do not lower payment not understanding atall

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