Written on: 03/06/2013
My partner passed away in December 2011 I was recommended to use ITC to deal with the probate by Barclays Bank. I gave them all the documentation that they asked for but they then decided to query the Will made by my partner at a local firm of Solicitors. After three months they decided to contact my late partners Solicitor (who drew up the Will) to check whether or not it was actually prepared by them. This was confirmed both over the telephone and in written correspondence. There was no trouble with bank accounts etc., the main thing was getting my partners home registered into my name at HM Land Registry and a cash payment from my late partners employers. After a period of 13 months, and not receiving anything from ITC despite numerous telephone calls and letters I asked them to return to me all the paperwork and I would instruct a local firm of Solicitors to register the property in my name. I took ITC 2 months to forward the paperwork to the local solicitors and then without the Grant of Probate, which is common knowledge would be required by the Land Registry to register the property into my name. No Grant of Probate was received from ITC until 24th May 2013, 17 months after my partner died. Luckily the local Solicitor I used knew what he was doing unlike ITC and applied for a copy of the Grant of Probate and dealt with the transfer and registration of the property in a two week period.
Please avoid ITC at all costs.
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