written by Fordmi146 on 16/01/2023
I contacted customer services because though Royal Mail said they delivered the package it wasn’t delivered to my house and I’ve been checking with neighbours for 2 weeks. I contacted the customer service straight away and they said they’d contact Royal Mail and then update me. I’ve emailed twice since and had no reply. I’ve been patient waiting 7 days between each contact with the customer service team and still I’ve not heard anything since the initial email. There’s no other way to contact them and I don’t know where to go from here other than contact someone for legal advice
written by Victorialzzr on 10/04/2022
I wanted to go bonkers and buy everything because the prices were so great. I thought ok I better dona trial purchase first and I ordered a few of the things I liked. The prices. were so good I was just thinking about buying on that principal alone. Anyway the tones down order was delivered on Saturday and the order was confirmed on Monday. I did order on a weekend so I was shocked the shipping came so fast. Very happy and pleased. Normally I wouldn't shop overseas but charges still cost less than buying the 4 items here. My one and only complaint (if you can call it that) is the email address for creating and account doesn't seem to work. At least not for me. that is how you see shipping but again it wasn't an issue because it was faster than timing given.
written by 101Brown on 02/10/2014
Beautiful bracelet (Lola Rose Erskine bracelet in Black Obsidian and silver metal). Very prompt dispatch and delivery, as always. Really appreciated the choice of gold or silver coloured metal. Also like the way this site often displays the same item more than once so that the customer can choose from the different markings of the natural stones.
written by on 09/02/2014
I ordered 2 bracelets at 3pm and couldnt believe I had them before 9am nrxt morninh. Very good service x
written by on 09/02/2014
Well designed website, efficent checkout,fast dispatch and received beautifully packaged. Has a great range to please all tastes. the scarfs are beautiful and made even better to get at sale price.
written by on 07/02/2014
Good website easy to find products selection good best of all fast delivery!! I will save this site as a favorite
written by on 15/03/2013
I bought a disney couture bracelet from this website just after the new year to treat myself. I was quick and easy to order. To my surprise I recieved my bracelet 2 days after I had orderer it even though it said it would take 5 working days. The packaging was small enough that it could fit through my letter box which was good as I am at university all day, however it also kept my bracelet safe and protected.
written by on 15/03/2013
Very pleased with speed of delivery. Package very nicely packed.
written by on 15/03/2013
Zentosa delivered my product quickly and kept me updated through email! Website had a fantastic choice of items and were great on price! Product quality was fantastic and made a fantastic present!
written by on 12/03/2013
I purchased earrings from Zentosa and they were exactly as described. The service was first class with speedy delivery and excellent product.
written by on 11/03/2013
This is my first purchase and I am very satisfied with the process. The website is easy to handle, smooth payment process and I received my order in about a week (to Sweden). The product was exactly as seen in the pictures.
written by poxey on 08/03/2013
My yellowy scarf arrived yesterday less than 24 hours after I ordered it. It's in the latest pattern & colour & I am absolutely thrilled. Well done zentosa.
written by on 01/03/2013
Excellent srvice My first item did not arrive due to postage problems. I e mailed and a day later I recieved my item by registered post. Thank you very impressed with the service.
written by on 01/03/2013
Fantastic! Great service and fast delivery too! Bought earings as christmas present but were faulted when arrived. Contaced customer services for exchange and new pair sent out even before had chance to return the origionals! Thats great customer service!
written by on 01/03/2013
When there went something wrong with a payment it was handled very swift and satisfactory.
written by YorkshireNana on 04/02/2013
I have ordered several pieces of Lola Rose jewellery, bracelets, rings and pendants, many at considerably reduced and certainly competitive prices and am delighted with all of them. The speed of delivery, excellent packaging and free postage have encouraged me to shop regularly with Zentosa. When I have needed to return or exchange anything;communication has been prompt and efficient.I have no hesitation in recommending this company.
written by on 02/02/2013
I only discovered the zentosa website when I searched for a particular item on google and their website came up. I purchased the scarf at ten pounds under the price anywhere else, I ordered the scarf online, and it was despatched the next day by next day delivery and arrived by recorded delivery. All in all it arrived in under 48 hours from ordering. I would definitely use the company again for other things.
written by on 18/01/2013
I found a ring that my daughter wanted for Christmas that was no longer available on the Disney Couture site and ordered it very close to Christmas. It arrived two days later. She was delighted with it. I didn't know what size she was so had to guess but as the returns period was extended because of Christmas I sort of felt that there would not be an issue if it hadn't fitted. It made me feel more confident about ordering.
written by on 06/01/2013
Needed a Christmas gift delivered quickly to Australia and the staff at Zentosa were extremely friendly and informed me of all the shipping options available and what they thought was the best. The item was perfect and arrived in plenty of time. Overall, excellent experience!
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Zentosa_Customer_Service's Comment
Written on: 02/02/2013
We're very sorry to hear that you haven't yet received your order. Please get in touch through the contact form on our website (http://www.zentosa.com/contacts) with your order details so that we can put this right.