Recommended with reservations

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  • Customer Service

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Guest's review of WatchTag.com - www.watchtag.com

★★★☆☆

“Recommended with reservations”

Written on: 30/08/2017

There are plenty of poor reviews about this company. However, I purchased a pricey watch from them and it was delivered after a short delay. What sets a company's standard I think is the quality of their customer service department. After about 15 months my quality watch for some reason started to keep poor time and battery changes would not help. Watchtag claim a 2 year guarantee and seeing as I had a practically useless faulty watch I reasoned I had nothing to lose - a watch that didn't keep time was neither use or ornament so I asked if I could send it back. I was told this was fine and spent a fair amount sending it back via a tracked service. I started chasing after it had disappeared for about 6-8 weeks. Each email I sent was responded to after about 48 hrs. They kept assuring me that it hadn't been lost (given the poor reviews I had my doubts), however today after 12 weeks the Fedex lorry returned with a package containing a watch that had been to New York and back (I think a lot of the watches are imported from the States) - it is apparently repaired - of course no time yet to see, but I am amazed to get it back. I think all watchtag is a better customer service - if they had told me at the outset that a repair could take 12 weeks I would not have been concerned. The company appears to function and do as it says to my way of thinking - it just doesn't operate at the speeds we have got used to seeing from other companies. Hence my title - recommended with reservations

  • Victorinox watch £275

    Goods purchased & cost

  • Customer Service

  • Quality of website

  • Value For Money

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