written by beetrootsnapper on 25/04/2015
I ordered a watch early for my daughter's 21st. The product arrived within a couple of days but was unfortunately faulty as the bar that holds the strap to the watch was loose in the box. My husband tried to fit it,and the man in Goldsmiths also tried, and he too failed but he sent it back to Watch Shop on our behalf. This took place on the Monday and on Saturday I received the repaired watch. Not only was the service quick but I was kept informed, and more importantly, I was able to respond to emails, which in turn were responded to very promptly.
I would recommend the company without hesitation.
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