Disgraceful service - unhelpful, unapologetic & dishonest

Click here if this is your business
The Diamond Store www.thediamondstore.co.uk
★★★★☆
3.9
From 250 reviews
74.0% of users recommend this

  • Customer Service

  • Quality of website

  • Value For Money

Click here if this is your business

MooMan's review of The Diamond Store www.thediamondstore.co.uk

“Disgraceful service - unhelpful, unapologetic and...”

★☆☆☆☆

written by MooMan on 14/02/2017

Bought a ring from which a small diamond fell out after c1 year. Returned it for repair/replacement. Was charged £280 for a repair. 3 months later there was no news - when pushed they said they were struggling to find a diamond that matched. Eventually we asked for a refund of the repair fee and for the faulty ring to be returned so that we could take it to a proper jeweler. Today it arrived back with TWO diamonds missing. When we called to complain they blamed Parcelforce saying that they must have 'banged it around'.

Absolutely disgraceful business - we recommend you do NOT buy from TheDiamondStore.

  • Goods purchased & cost

  • Customer Service

write a review
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 5 0
Report this review

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!
Claim your item page Take control of your reviews by setting up
your free Business Account