written by kerbhu on 16/08/2017
The product received was of a very poor quality. I saw the product to a jeweler and several people and all confirmed that the quality was really poor for the price paid. Customer services representative promised a substitution of a better quality in a few days to have on time for an aniversary.During this period non-email sent was answered, After waiting for the delivery day without delivery. I contacted customer service by phone and the shocking news was that they changed their opinion, and didn't send any substitution. Refunding was only offered in that moment (if they were not sending a substitution why they didn't refund immediately) In resume I didn't have the item either the refund on time for the anniversary. Very poor customer service, as after they promised to solve the problem, they decide to change their mind without communicating it, and they didn't offer any other help or support.
written by Sheldon155 on 23/12/2016
Ordered item on 8th Dec for Xmas present. Chased order 19th Dec to be told needed security checks and that they had been trying to contact me. I have had no calls or emails from them. Told on 19th Dec it is fine and they guaranteed it be delivered before Xmas. Rang them today as had no delivery to be told that it wouldn't be here for Xmas after it being guaranteed. It is me who has had to chase them not once have they called or email. Shocking service, avoid!!!!!
written by on 20/06/2016
I purchased a pair of earrings for my wife which, after being worn a few times, the stone fell out of one of them so I returned them for replacement/repair. I managed to find the stone, so expected the repair to be pretty straightforward. After they agreed to repair them - returning them at my expense - and after countless emails, 3 months passed, so I sent further emails requesting a refund. I was promised this several times, but nothing happened. What really annoyed me was their claim that they provided great customer service, something which I raised with their CEO, who promised me the issue would be sorted, but again nothing happened. After many more emails and yet more false promises, I decided to contact Trading Standards and their trade association - The National Jewellers Association - and we did finally get refunded, but we were not compensated for the return postage we paid. To summarise, the products don't appear to be of a good enough standard for even light use, and the customer service would be minus 10 stars if I could have assessed it accurately!
written by 430Tucker on 09/07/2015
Its gorgeous and very sparkly - thank you for all your help. Would definitely recommend qpjewellers! x
written by Adamdecruz on 10/01/2015
Great to deal witg , returned first ring as i ordered wrong size , refunded next day and reordered
written by Saulj355 on 02/01/2015
presentation is excellent, especially 360 degree view and enlargement to see in details. Also, the web speed is fast, easy to select and shift from page to page. Well done guys! Happy New Year!
written by AliceFournier on 22/12/2014
Cannot fault any of the service to date. I have used them previously
written by 222Bentley on 20/12/2014
Love the ring, just hope my wife does.. have taken the gamble and ordered matching earrings
written by IsraelReid429 on 19/12/2014
THE EMERALD AND WHITE-GOLD CHAIN LOOK FANTASTIC
written by JulieTimmons on 04/12/2014
Thus far this has been a good experience. Time will tell if the order and delivery goes as described and the item is as advertised.
written by pluglett on 12/10/2014
Have ordered a few items from qp over the years and have had good service. The jewellery is always very good quality, and well presented the wife has yet to complain that she does'nt like what she has received.
written by Templetonns97 on 20/09/2014
An easy site to navigate and very professional! Excellent and a pleasure to deal with.
written by HappyMichael on 08/09/2014
Very understanding of my problem and promised to do all she could to speed things up
written by BrennanChristian on 01/09/2014
Excellent website, very user friendly. Excellent description of the items on offer, clear and informative. Helps make decision easy to make, unlike some which leave questions in ones mind. Jewellery quality superb. Very good selection, for all price ranges. I will recommend QP to friends and family.
written by Lamar42 on 28/08/2014
same as above - Will use and reccomend your web-site..Thanks much.
written by HiRichard on 22/08/2014
This design appealed to my wife more than any other from an exhaustive review of similar style sapphire and diamond earrings available on the net.She was looking for elegant simplicity (with no sharp protrusions of design likely to scratch skin or snag in hair or clothing),and this seems to meet that requirement,whilst being of high quality,beautiful appearance.The small diamonds and sapphires on the vertical stem 'set off' the pear drop style of the earrings.The competitive price and guarantees given,along with the free delivery,are also very appealing!
written by 86Krause on 20/08/2014
my past purchases have been very well recieved. Hopefully this next one will be as good
written by 382Muir on 13/08/2014
I was concerned about delivery times and used live chat to speak to "Vicki". She placed my item as a priority order with no extra charge. Very friendly and speedy replies. Thanks!
written by Jordin1953 on 25/07/2014
Bought for my wife on our Ruby anniversary, a beautiful piece.
written by TheBigKnit on 12/07/2014
Ordering is so simple- delivery is prompt and items well presented. The Quality is Perfection and totally breathtaking. Customer Service is second to none and they are efficient, polite and courteous. I have no hesitation in returning to them for another purchase as they represent value, quality and satisfaction with fantastic choice.
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