Appaling customer service

Nigel O'Hara - www.nigelohara.com
★★★★☆
3.9
From 1113 reviews
73.0% of users recommend this

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Francisco485's review of Nigel O'Hara - www.nigelohara.com

“Appaling customer service”

★☆☆☆☆

written by Francisco485 on 14/09/2014

I ordered a watch online, after various email tennis with the customer service department with differing statements of " due soon" "we are hoping it will be delivered shortly" " we expect a consignment this week" over a 3 week period, i eventually received an email stating the watch was now a discontinued model. After just being fed up with shoddy service and false promises, I just asked for my money to be returned, I am still waiting 4 weeks on. If I knew an organisation I could complain to I most definitely would. Nigel Oharas Jewellers is without doubt the shoddiest poorest backstreet online shop anywhere bar none. Trust me, go elsewhere!!!!

  • Goods purchased & cost

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    Delivery

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Leonhales's Comment

Written on: 27/09/2014

Try Trading Standards N.I-They will be very interested in this company yet again!

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Jonwcon's Comment

Written on: 29/09/2014

Thank you for the advice. I have emailed NI trading standards, and am awaiting a response. needless to say....still no refund from nigel Oharas!

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Nigeloharacom's Comment

Written on: 16/01/2015

Thank you for your Review.

First of all, we would like to apologise for the extended delay in replying to this Review as we see it was submitted some time ago. We would also like to thank you for such feedback as such comments only helps us improve our service.

The issues surrounding your experience would have been understandably frustrating, especially the circumstances regarding your refund.

We will contact you personally regarding this issue so that any issues you have experienced thoroughly explained with some resolution being met.

Precautions have been put in place to ensure that such instances are not a common occurrence- the impact of these steps taken is evident in our reviews on other platforms.

Providing great customer service is always a paramount priority of Nigel O’Hara.

You can see what our other customers think about us, with hundreds of glowing reviews for confirmed purchases, all on established platforms, such as Trust Pilot, Amazon and BizRate.

Our efforts in providing excellent service can be seen from the messages and feedback left by only externally verified customers. These reviews can be seen on websites such as TrustPilot, BizRate and Amazon.

We also want to assure you that the issues you have encountered are not a common occurrence, and that we will work hard to resolve them for you quickly. Thank you for choosing to shop with Nigel O’Hara and we look forward to hearing from you again soon.

Kind regards,

Dean.

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