Avoid at all costs!

★★★★☆
4.0 / 5
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MartinCollard's review of Nigel O'Hara Jewellers www.nigelohara.com

★☆☆☆☆

“Avoid at all costs!”

Written on: 15/07/2014 by MartinCollard (1 review written)

They don't deliver and then don't refund- avoid!!
I ordered a watch on 09/05/14 after various emails from them saying delivery would be next week, then the following week etc I gave up and asked for a refund on 19/06/14 and received a reply telling me that in busy periods it can take up to 14 days for a refund. I hardly think this is reasonable as it takes less time to process the refund than it does to place an order. Despite this and numerous reminders to them I'm still waiting and they now say it can take up to 28 days! 15/07/14 and I'm still waiting......I have a screenshot of the correspondence with their customer service dept which I'm happy to supply

  • Seiko watch £190

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

Tdot's Response to MartinCollard's Review

Written on: 19/07/2014

I've been waiting almost 50 days for a refund on an order I cancelled. Do update on how you get on. Thank you

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Martincollard's reply to Tdot's Comment

Written on: 21/07/2014

I'm only up to 33 days but have had this response today:
' Unfortunately it has recently been brought to our attention that the company we use to process these refunds have made changes to their system. This is something that we have not been informed of, and has resulted in us temporarily being unable to process refunds'
This is utter rubbish and I have now asked my credit card company to make a chargeback; I'm also going to contact Trading Standards tomorrow. I'm sure it would help if others did this as the shop might then be properly investigated

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Tberta's Response to MartinCollard's Review

Written on: 31/07/2014

If you paid via Credit Card go to your Card company ask for a refund Under section75a of the consumer rights law. You may well be able to do this with your Bank. The only other option is to send a recorded letter telling them you will take them to the small claims court, however if you do this you will need to follow it through. Good Luck

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