delayed shipping...terrible handling of situation

I am writing this review to warn anyone else that is thinking of going with this company. I had purchased a ring for my wedding, and I was assured that it would ship to me in 5-7 business days. So, I purchased 2-3 day shipping to make sure that it got to me in time. On the 11th business day, I contacted them to see why it hadn't shipped (I was giving them some lee-way). They then told me that it would ship the following week. I said that was not acceptable. To make a long story short, many emails went back and forth with them ignoring the fact that I needed this ring immediately as they promised. After they ignored my desire to cancel the ring, I called my credit card and had the payment canceled after explaining the situation. I told them this, and they still shipped the ring...16 business days into the order. I rejected the shipment, but they kept sending harassing emails. They are an incompetent business that should either improve their service or go out of business.