written by helenrobinson53 on 20/03/2013
I bought this bracelet for my daughter as a birthday present and although she loved the bracelet she mentioned that at times the clasp seemed to come loose when she wore it the first time.
However before she had time to do something about this (i.e. have a safety catch fitted) she wore it again after only having it a week and it fell off while she was out.
I was extremely upset over this but what can I do?
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Elizabethjewellersark's Response to helenrobinson53's Review
Written on: 03/04/2013
Hi Helen,
We were very sorry to hear of your experience. Thank you for bringing it to our attention. I hope our corrective response was to your complete satisfaction. Please advise.
Best regards
Elizabeth
Jewellers Ark
Elizabethjewellersark's Response to helenrobinson53's Review
Written on: 03/04/2013
Hi Helen,
I am so sorry to hear this. Thank you for bringing it to our attention. I trust that the corrective action we have taken has fully resolved this matter and I hope you are fully satisfied.
Please advise us.
Best Regards
Elizabeth
Jewellers Ark
Helenrobinson53's reply to Elizabethjewellersark's Comment
Written on: 06/04/2013
I am very pleased to say this matter has been resolved to my complete satisfaction. Jewellers Ark have replaced this bracelet for me as a gesture of goodwill. I have, on their recommendation, had a safety chain fitted to this bracelet by them.