I purchased 2 bracelets and a set from this website . The jewellery arrived and it was presented nicely and looked as nice as the website . Part of my order was missing however I emailed customer services of whom emailed me back instantly , I have been sent another bracelet and apologies were made . To me this is great service and the products look amazing too ...

Whatever you do, avoid giving this company your email address. I made this mistake when I purchased an item (vastly over-priced, but that is another issue). Since then, I have been bombarded with emails from them. Every day I block them by marking them as junk, but this company just generate more new email addresses. It's driving me mad, the amount of time I have to waste deleting them. It says a lot about this company that they have to resort to these kind of tactics to try and sell their product. In fact, they probably haven't realised that it has exactly the opposite effect - I wouldn't touch them with a bargepole.

Purchased a tennis bracelet through a WOWCHER deal For my nieces 21st birthday this took over 3 weeks to arrive. When it did arrive this was damaged No return address no telephone number. Sent over 20 emails and no reply. This must be one of the worst companies I have had the misfortune dealing with. All I can say is lesson learned. If there was a minus star they would have 10.

I puchased a Wowcher for a tennis bracelet supposedly worth £60 as a present from the kids, to my wife ,for mothers day. It was advertised under a Mothers day promotion. I waited until 3 weeks after Mothers day for it to arrive and when it did it was cheap and nasty. I was embarrased to give it to my wife. I tried to contact customer services but to no avail. I would encourage you not to use this company under any circumstances. They also charged me £4.95 for postage TWICE for an item that would cost around £1 to post.

Absolutely the worst company I have ever dealt with - to the point where I have had to refer them to citizens advice bureau. Abysmal service and don't bother emailing them as they don't respond to any queries.

Placed an order with this company using Wowcher. Had to wait well over a onto for delivery and eventually relieved the wrong bloody items!! No contact phone number and the customer service don't bother to respond to emails even if you raise 100 tickets. Absolute waste of time and money. No return labels included in packet so can't even return the useless unwanted items. Absolute junk and worst company I have ever dealt with.

***BE WARNED*** THERE IS NO GEOGRAPHICAL ADDRESS ANYWHERE ON THE WEBSITE AND THERE IS NO TELEPHONE NUMBER, WHICH IS IN BREACH OF THE DISTANCE SELLING REGULATIONS (2000). I would give zero stars, to be honest and I wish I had researched before I ordered. I ordered for a Christmas present for my wife. Maybe when something looks as good an offer as it did (but not too good to be true), the alarm bells should start ringing? I found a nice, plated bangle with Swarvoski crystals for under £50, but as it was plated, I thought it would be OK. Why not? Because I ordered at the end of November and have not received anything. As you all say, the customer "service" is non-existent. I have sent several E-mails and made contact directly through the website, using the customer "services" form, but still they do nothing. I have received a couple of automated replies, but even they have stopped talking to me now!! I have spoken with the bank and another 'get around' they have used, other than no geographical address, is that so long as they don't state delivery time on the confirmation mail, then they are not in breach as far as the banks are concerned, meaning you may not be able to claim a debit charge back (insurance compensation). They were able to tell me to whom the payment was made and where they are located. However, the company that actually takes the payment appears to be non trading but is registered in the UK, but that doesn't mean there is actually any physical tie up between the two companies. Consumer (Citizens) Advice couldn't really help, but have passed on the details to Trading Standards. We'll see. In the end, I went out on foot and went shopping the old way and bought a very similar piece in H Samuels!! Seriously, the price not too much different, I could touch the item and spoke with a very nice sales assistant! How old school is that? Be warned, the website looked very good, but I really don't know if anything exists. Still to be convinced. I will be happy if they prove me wrong!!!