Very good customer service

Gemselect www.gemselect.com
★★★★★
4.8
98.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

CathyParker's review of Gemselect www.gemselect.com

“Very good customer service”

★★★★☆

written by CathyParker on 05/02/2013

I looked and looked on this website for the perfect stone for my diamond setting. I e-mailed Gemselect for help, and they had a timely and helpful reply. I ordered two stones but one was too light and one was too dark so I had to send them back and get a refund. This went without a hitch. I told them my problem with the first two stones, and they recommended two more so I ordered one of those and was very pleased. The blue-green tourmaline now looks lovely in my diamond setting. It is difficult to tell the exact color on the website. The greens look lighter than they look in indoor light at home and the light colors look darker on the website so keep that in mind when ordering.

  • Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

Gemselect's Response to CathyParker's Review

Written on: 29/04/2013

Thank you for taking the time to write this review! We at GemSelect greatly appreciate the support and hope to continue to not only meet your expectations but exceed them with your next loose gemstone needs!

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