Good site but customer satisfaction on a problem lacks

★★★★★
4.8 / 5
97% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

qeGreene220's review of Wowbbq www.wowbbq.co.uk

★★★☆☆

“Good site but customer satisfaction on a problem lacks”

Written on: 09/07/2014 by qeGreene220 (1 review written)

The order process, selection and price are all great but my order was purchased with a Saturday delivery and a premium delivery price. Unfortunately the product did not arrive as the address was not complete. I emailed the company explaining this and they were of the opinion that it was my fault that it was incomplete. i have ordered hundreds of online deliveries and never had this problem, either the system stops you or it is checked by them and you are notified. They did not want to reimburse the delivery fee and did not offer any thing further - this is the crux of customer service and they seemed to fail.

  • £70 and £10 Saturday delivery charge

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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