World of Wolf Reviews - www.worldofwolf.co.uk

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★★★★★
4.9 / 5
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★★★☆☆

“At last I've got a new lawn mower!!”

Written on: 30/06/2014 by oldfella69 (2 reviews written)

As a result of a neighbor's tree crashing through our house and after extensive repairs the old lawn was removed and re-turfed. Our old mower was making a pigs ear of the new lawn and it was replaced with the Wolf Garten Expert 34E based on recommendations and reviews. It was easy to order via the web site and delivery options were competitively priced and met my requirements. Arrived when expected, delivered by DPD probably the best couriers I have dealt with. On opening the box it was… Read Full Review

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★★★☆☆

“Wolf extending handle.”

Written on: 10/05/2014

Not very well packaged .Cardboard box badly damaged. Contents O.k… Read Full Review

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★★★☆☆

“Really good”

Written on: 23/04/2014 by Marshall25 (1 review written)

Was very pleased with my moss and thatch rake it was delivered within days of placing order I was a little disappointed because it arrived with no handle, I checked on description it did not state that the handle was not included so I purchased one from a local garden centre, I tried it on lawn it is brilliant… Read Full Review

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★★★☆☆

“Dissapointing after sales”

Written on: 02/10/2013

I purchased several hand tools and two pairs of gloves. This qualified for free shipping. Unfortunately I ordered the wrong size gloves and although I could exchange them, I was expected to order the new gloves and pay £4.95 for shipping as well as the return cost for the wrong gloves. I will now have to put up with the gloves as I am not prepared to spend £10 on shipping for gloves that only cost £10. Very quick and efficient service but beware of this returns policy… Read Full Review

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★★★☆☆

“apc couriers are the problem”

Written on: 30/09/2013 by sarasales (1 review written)

i was poised to send an email that my order had not arrived when i discovered that the courier had left it outside at another address...fortunately i found it .With the order i had specifically expressed that the package should be left in the back porch of the house where the delivery was being sent.Apc phoned and left a message (incomplete)to tell my answering service that he was outside no;92 and where was I-no;93 is actually the next door but he chose to leave the order elsewhere. For this… Read Full Review

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★★★☆☆

“Unsophisticated ordering system”

Written on: 23/08/2013

Purchased a professional Wolf REPM pruning saw and extending pole ZMV4 and both arrived promptly. However, these items were bundled as a set further down the web-site page at a lower cost which was missed. It is not unreasonable to expect a computer ordering system to alert customers to the fact that the items are bundled as a set and automatically change the order to a set and adjust the cost. Whilst World of Wolf apologise for their lack of sophistication, there is no mention in their… Read Full Review

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★★★☆☆

“Very quick service, but poor instructions & build quality.”

Written on: 08/08/2013 by onlybeingfair (4 reviews written)

After much thought I bought a cylinder mower from W.O.W, it was cheaper than amazon, the order process was quick and in arrived 2 days later. Boxed it looked very neat, however the very poorly written manual is nigh on useless, one of the handle poles was slightly bent, so the whole handle was skewed, I had to bend it to get it straight, the mower is too light, height adjustment is cumbersome, the grass collector (held in place my a velcro strap), is a waste of time, as more ends up outside of… Read Full Review

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Onlybeingfair's Response to onlybeingfair's Review

Written on: 19/08/2013

Review follow up: I can confirm that the original mower was not fit for purpose, World of Wolf continued to provide excellent service by sending out a replacement, which was up to the task, sadly my other comments about the mower still stand, with a further comment that build quality is not of a high standard & the manual is horrendously poor , but this is not W.O.W's fault.

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★★★☆☆

“Disgraceful delivery”

Written on: 17/02/2013

I would like to complain very strongly that the courier left my package which contained a Wolf lopper in my dustbin shed which was open to the elements. Luckily I found it before it was stolen but it was soaking wet. Someone was in the house at the time so he could not have rung the door bell nor was a note left. I had indicated that if we were out (which we were not) the package should be left with a neighbour. This is not the way things should be done and whoever delivered this item… Read Full Review

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★★★☆☆

“price good delivery debatable ?”

Written on: 20/10/2012 by u60555z (1 review written)

I saw items i had thought of purchasing locally at a far better price online so went ahead with the order. Initially very impressed as one item arrived 2 days later but the second item was missing and with no note saying where it was or when it might be shipped so i was conccerned something had gone wrong in the order process. I emailed Wolf customer services and got a prompt response saying the missing part was out of stock and would be shipped ASAP. I still await being told when that will be… Read Full Review

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★★★☆☆

“Free Delivery?”

Written on: 23/09/2012

Web site showed free delivery so I order a strimmer on line. Once it came to the payment section it added £15 delivery as it claimed Highlands are offshore. The GT850 arrived, but it had GT845 on the handle. After several phone calls they said it was an 850 model, I will just have to take their word for it. Delivery took a few days extra, but it least it arrived. Generally the strimmer is good but often refused to auto-feed and had to be coaxed. On the positive side, the handle extends so… Read Full Review

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★★★☆☆

“please price match my order ”

Written on: 18/04/2012

dear sir i have ordered my wolf tools but i have just notice from another site called GARDEN ESSENTIALS did a price for the multi change pruning saw cheaper than yourselfs for £19.99. Could you please match the price. It's the same saw but your selling it for £25.64 which is £5.65 more than GARDEN ESSENTIALS is selling the pruning saw for. Please could you help me on this matter as i would be very greatfull for the price match if you can. And plus im very please your sending my tools to be… Read Full Review

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