customer service is non existant

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World Stores www.worldstores.com
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ufDowd418's review of World Stores www.worldstores.com

“customer service is non existant”

★☆☆☆☆

written by ufDowd418 on 07/07/2017

ordered a bed, got a delivery date. Bed didn't come. Two days later still no bed. Tried to get through to customer services 7 times, 1 hour and 35 mins to finally get a person. When I got through I got cut off and even though I had given my contact info they did not get back to me. Tried again and got someone, apparently they do not phone people back as they can't make outgoing phone calls. Its so ridiculous and I was so stressed by the time I got through as well. Told them cant be on the phone any more and can they email. My parcel had gone somewhere else and they didn't even have the courtesy to text or phone me. They obviously need more customer service people as they obviously get a lot of complaints which keep them all busy. I have no idea how many they actually have, it could be 2 people sitting in a shed for all I know. I hope when the bed gets here eventually that its all OK. I will not be shopping with them again.

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