APPALLING. PLEASE PLEASE SHOP ELWEWHERE

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World Stores www.worldstores.com
★★☆☆☆
2.4
36.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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mjd360's review of World Stores www.worldstores.com

“APPALLING. PLEASE PLEASE SHOP ELWEWHERE”

★☆☆☆☆

written by mjd360 on 03/08/2016

Before you order from DoorsWorld, call them and see how long they take to speak to you when you have an issue. I ordered 2 doors which were more expensive than other companies but they assured me they were in stock and would be delivered next day as I had a joiner booked to install. Only 1 door arrived. I called the number to ask where and I was customer 36 in the queue. I called the sales option and I got straight through. They couldn't help. I called the aftersales again and guess what. I was number 36 in the queue again. Shocking customer service and very costly.


Eventually got through and was told it was delivered to the wrong address and would be delivered the next day. Called at 8:15 the following morning and guess what? Im number 24 in the queue !!! At 8:15 !!! Rubbish. Why would there be 24 people on the phone at 8:15. I was charged over £300 for 2 doors I could have got for £200 elsewhere but I needed them urgently. This company will tell you anything to get the order, They are clearly not bothered about customer service. Learn a lesson. Check reviews before ordering.

UPDATE. Still on the phone 1 hour later. I was promised by "Joyce" that "Luchia" would call me back just as they promised yesterday. Order number not in recognised.

PLEASE DO NOT BOTHER WASTING YOUR TIME WITH THIS OUTFIT. READ ALL THE OTHER 1 STAR REVIEWS. ONLY HALF THE CUSTOMERS ARE SATISFIED WITH THE SERVICE. PAY BY CREDIT CARD AND WHEN THE ORDER DOES NOT ARRIVE, CANCEL YOUR CARD AND LOOK ELSEWHERE.

  • OAK doors £309

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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