Wouldn't recommend to my worst enemy...

Click here if this is your business
World Stores www.worldstores.com
★★☆☆☆
2.4
36.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Click here if this is your business

mrspings's review of World Stores www.worldstores.com

“Wouldn't recommend to my worst enemy...”

★☆☆☆☆

written by mrspings on 26/08/2014

I ordered a bed frame for my terminally ill father from this "store". The order was placed on 18th August for next day delivery. No delivery the next day or the day after.
I received a text message in the evening on 20th August telling me there had been a "dispatch problem" with my order and that it could not be delivered as planned. I replied to the text selecting a new delivery date (today 26th August).

My parents waited in all day for the delivery. It didn't come. We have received no contact and my three emails to the so called customer service team have gone unanswered. The company do not have a call centre or customer service team number. All one can do is complain in writing without knowing if anyone at World Stores will even bother to read it. Sad that at a time we should be enjoying our family we are battling to get a bed delivered for a very sick man. The owners and staff at this company should be ashamed... but i imagine they aren't in the slightest.

  • Napoli Bedframe £129.99

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Worldstores's Response to mrspings's Review

Written on: 27/08/2014

Hi,

I’m sorry to hear that you’ve experienced problems with your order. If you could please email your order number to us.

I can look into your order and contact you to resolve.

Kind regards
Prachi

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0