Written on: 18/11/2013 by Sherwoodjon (1 review written)
Placed an order for three pieces, two mattresses and one bed. Waited in on scheduled delivery day - no show. Over the following week I spent £32 on calls (mainly on hold) trying to find out where my goods were. Total waste of time, new arrangements were made day after day and not honoured. I had taken the week off work to have new floors laid on the ground floor so delivery of the beds on the Monday was important before work commenced midweek. I had to cancel the floor laying to accommodate new delivery dates which were not fulfilled. They finally arrived the following Monday, a week late, requiring me to take a further day off. My daily online complaints finally generated a totally inadequate 'apology' on the Saturday. My formal written complaints subsequently have been totally ignored and not even acknowledged after six weeks. World Stores obviously rely on the average aggrieved customer such as myself just giving up in the end. What else can we do, it is not worth suing, it is pointless phoning and when they will not even answer your letters the frustration and anger only takes over your life; so you just has to put the entire horrendous experience behind you and move on. God help anyone else who tries to do business with this firm. Unfortunately I did not research this them prior to placing my order or I would have seen that there are many, many more suffered the same fate as myself. They appear to have so much business that Customer Service has been deemed as superfluous to THEIR needs. Irony is the goods themselves appear fine.
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