I ordered a wardrobe and a chest of drawers I ordered from them as im disabled and they advertise ready assembled the chest arrived first in a flat pack box weighing 45kg I struggled to open the box never mind build it when eventually assembled none of the drawers lined up and one had a bad chip on it. Then the wardrobe turned up this time assembled but heavily wrapped a I asked the delivery guys to unwrap they said not their job and left when i got the thing unwrapped I discovered it was cheap chipboard very poor quality there were chips in two of the doors and a broken hinge on the inside. I phoned them and they sent another drawer front for the chest (different colour) and a new door for the wardrobe which had more damage than the first one. When i tried calling back they would not answer and they will not answer emails either. Terrible company selling cheap rubbish at expensive prices. Ignore the reviews on there site they are obviously written by management. YOU HAVE BEEN WARNED

I would only ever leave bad review if I felt so strongly and didn't want others suffer. Good thing is the quality of the bed is nice (material only). That's it. I am furious at the appalling services. Only 4 castors arrived with the bed then after complaining 4 more did arrive- but they are wheels! One of the draws was broken on arrival. I can not attach the headboard to the bed- there is nothing there! Communication with customer services was fairly good for the first month... it's now been nearly 3 and I've heard nothing. They offered to send another bed, I booked a day's leave from work then heard nothing? No one will respond to emails or tell me who to call. I will not let this lie. The bed was not cheap and this company are a joke

Took many days off work for delivery people never to show up which I have NEVER experienced. Getting a simple collection and refund proved even more difficult as they again took 3 attempts to actually show up, I was emailed numerous times confirming my refund would be back in my bank within 3-5 days and weeks later still nothing so I had to chase them about 5 times, being left on hold for a long time to then be told they were doing it whilst on the phone to me only for me to find a week later...no refund. Unbelievable! I do a lot of online shopping but have NEVER in my life experienced such unprofessionalism I am in total shock they are still in business. Shopping shouldn't be stressful and this store doesn't seem to understand basic retail or that the time of their customers is valuable so wasting so much of it is unacceptable. Having read customer reviews after my experience I see that so many people experienced what I have, meaning that their stories of crossed wires and 1 off mistakes are rubbish this is just what they do to their customers. On the phone staff were polite but extremely unknowledgeable and seem to have a company policy of saying what a customer may want to hear to get them off the phone but not actually solving anything. Each person said the one before shouldn't have told me what they did and that they would personally fix things for me, but then did nothing! On one occasion I actually asked to speak to a manager and was told that all of them were backed up for the next 48 hours doing call backs to deal with customer complaints - not surprising although I wouldn't be shocked to find there are no managers at all and it was just a line to get rid of you. I wouldn't recommend this store to an enemy, worst experience ever! You would think that they would change with so many consistent bad reviews about the same thing.

My entire order arrived damaged they do not respond to emails or their online form. Tried to get answer on phone four times for over 30 mins.When I got through promised to organise replacement and would get back to me but didn't. After another 40 mins on phone asked to return for refund again didn't get back to me. Eventually got collection then after a week still no refund. Another 35 mins on hold was told no record of collection please please don't deal with these charlatans

1 received 1 case of 24 of my order of 10. i called and after i tried 5 times. they said i only ordered 10 cans of dog food. that was $8.20 per can ? no way ! i get a can for .47 at wal-mart. his attitude was that he didn't care to help me resolve this in any way so i am out $82.01 

I WAS SENT AN ORDER CONFIRMING DELIVERY. IT DID NOT SHOW, I HAVE BEEN ON TO THE STAFF WHO ARE TRYING TO FIND OUT WHAT IS GOING ON, SO THE WAITING TIME TO SPEAK TO SOMEONE PLUS NO INFORMATION ABOUT DELIVERY. I WON'T BE USING THIS COMPANY AGAIN NEITHER WILL I RECOMMEND THEM. STILL WAITING FOR MY DELIVERY AS I TYPE THIS AND HOPE IT SHOWS UP BEFORE CHRISTMAS!!!!

Worse online shopping experience to date. Ordered a bed for our son via the Dunelm website which came next day delivery.. All starting so well. However the bed arrived damaged, looked for instructions on how to arranged a return/ replacement and had to call a number on the advise slip. Unfortunately after being in a queue for around 30 minutes the lines closed. Found a number for Dunelm customer services and called them only to be told that although we placed our order through Dunelm, they had outsourced our order to their sisted/ aqquired company world stores and it was for ourselves to deal directly with word stores customer services as the systems were not yet combined. Tried numerous times to get through to World Stores but lines were always busy/ in a queue and it was near impossible to speak to any body. Sent an email and completed the online returns form however this can take upto 72 hours (3 days for a response) which is not ideal when you have a damaged bed taking up space in your house and your son now has no bed! Eventually managed to liaising with World Store customer services using the facebook chat. Initially was provided a date for replacement/ collection however this would mean we had to store the bed for 7 days. Explained this was not possible and the customer servicers arranged for collection on Saturday (next day) at this point we had already had the bed for 2 or 3 days. Waited in all day Saturday for the damaged bed to be collected nd no one arrived. Attempted to contact worldstores but again no answer. Eventually got through to World Stores on the phone and they arranged collection again but this meant we had to store the bed for a longer period. Luckily this time the collection took place. Throughout our whole attempt. Dunelm were not interested, despite our order being placed via their website and our payment being made to Dunelm. Unfortunately World Stores do not have a local rate number as the one advertised online did not work so you have to use the premium rate number on the returns note. In then took way longer than expected to physically receive a refund (around 3-4 weeks if not longer). All in all we are now around £60 out of pocket, despite receiving a full refund we have had to pay charges for the phone calls to world stores which world stores are refusing to refund and Dunelm will not even respond about. None of these call charges are advertised on the calling system or on the returns note where the number is. At no point during the order process was it explained that the purchase may be supplied by another company and that all correspondence would have to go via World Stores who we had not actually chosen to do business with. Dunelm have therefore shared our information with World Stores and potentially our payment details without our consent. I will never use Dunelm or World Stores again and will make sure the poor experience is known to family and friends. I recommend you keep away from these companies.

Ordered a wardrobe from this company because it ticked all the boxes that I needed. The first wardrobe arrived damaged and the delivery driver took it back with him. Had to contact the company myself to get a replacement which they arranged to deliver on a Friday even though I work full time. That one was cancelled and after several e mails another date arranged. Asked for it to be delivered on a Saturday so they arranged to deliver it on a Friday. By this time I was losing the will to live so took half a day off work to receive delivery. Nothing arrived and no phone call to say why not. E mailed company again to be told it had been damaged in transit. Also e mailed complaints department. Three days later received an e mail from them saying they were too busy to reply ( I wonder why?!) Was going to cancel the order but persuaded not to by offer of healthy discount. Delivery rearranged for a Saturday and wardrobe arrived and installed in bedroom. Unpacked it and checked it. It fitted perfectly into the space and I was so relieved I even overlooked the muddy footprints all up my beige stair carpet. The delivery men left. I opened my new wardrobe door and it fell off!! I phoned customer services on hold for 30 minutes before got through. Cancelled order and now have to wait for them to collect it and refund me. Two months after this all started I have to start looking for my perfect wardrobe all over again. Would not recommend this company to anyone.

Where to start? Delivered damaged goods, dont answer phones, didnt respond to emails, did nothing. Then when they did respond, they expected me to re-submit my problem because they have changed their systems and are no longer responding to problems submitted on the old system. Seriously, spend a few pounds more to avoid dealing with these people. Its just not worth it. 6 weeks now, and getting absolutely nowhere and £360 down.

Unbelievable customer service. Goods not received on time or not received at all. Last order they never delivered and decided to tell me they cancelled my order for me. Great but they have my money and wont reply back about it. This is just the most recent frustrating and shocking sevice I have with this company. WARNING TO ANYONE EVEN THINKING OF USING THERE WEBSITE OR THE OTHER WEBSITES THEY HAVE DO NOT DO IT YOU WILL REGRET IT.

Ordered fireplace from worldstores item was in stock would deliver 2 days later had text saying item was on courier for Stated delivery date 3 hours later received another text problem with courier will contact later After no more communication from them I emailed told I would receive next day still nothing delivered I contacted them again via email as trying to phone these muppets is a waste of time 50 minutes on hold is the norm Email states courier do not have item will have to wait for stock yet on there website it will let me buy one for next day Delivery the item is available THIS IS NOT SO I only wish I read reviews before I placed a order with worldstores they would never have received any of my business They certainly won’t in the future I have warned all family and friends NEVER TO USE WORLDSTORES a total waste of time THEY SHOULD NOT BE TRADING NIL STAR if I could have entered One star is a compliment to these muppets

We ordered rather an expensive 6 seater dining set from them. My husband received a text message confirming the delivery of the order on Wednesday, straight after that another text that we shouldn't be waiting for it because it isn't coming. This was in the evening when he already arranged taking a day off work. The order did arrive on Thursday but to his surprise only 2 chairs were delivered instead of 6. After spending 45 min on hold trying to get through to the customer service, he was told by the agent that the order shows as delivered (!) and she isn't sure why only 2 chairs arrived. Well, how were we supposed to know?!? He arranged another delivery for this Saturday. As we didn't know when the order would come, we couldn't make any plans for the day. Today, the driver turned up with only 2 chairs not 4! He was rather rude, kept saying he doesn't have 2 boxes only one and pushed us into accepting and signing for the delivery - why was there no option as signing for it as incomplete/damaged? He drove off. I then rang World Stores, spent 30 min on hold and the call didn't lead anywhere. The agent said that the delivery is showing 1 parcel out of 1 (yes, I know this, I was present at the delivery) and said she can't do anything because customer services are not in over the weekend. Whose customer services?!? Do they have multiple customer service departments or what? I demanded a compensation, she said she can't talk to me because I'm not an account holder. I then requested a phone call not an email from their customer service manager, she said they can't call me because I'm not an account holder. I then asked the manager to ring my husband, I was turned down again. I asked for the name of the manager, I was yet again turned down as she said that she doesn't know who will be working next week! The the agent refused to give me her full name saying "I'm not obliged to do so" After 2 deliveries we still haven't received everything so will need to take another day off work and frankly, I'm expecting more issues to happen. Their customer service is absolutely disgusting, this was our first order and definitely the last one and I will be discouraging all our friends and family from shopping with them. The sooner they go bust, the better!

Warning: Poor just poor, seriously don’t order from Worldstores. Late delivery, damaged goods and promises of solutions that never actually happen. I have a potting shed with missing window panes, told several times they would be delivered and 2 months on still nothing. Can’t get hold of anyone and when you send emails through their web forms on their site they are closed down without resolution!!!! Shambolic poor excuse for a retailer.

Ordered sofa. told anytime after the 16th oct, sort delivery. Tried calling for an hour to be answered put on hold and cut of for 2nd time. called again 1hr in first place. emailed want the 20th and confirm as taking day of work. confirmed 20th oct delivery. tried all day to speak to someone numerous emails no reply on phone best part of 3 hours and no one answered, just sorry and thank you for your patience you are first in line. finally got hold of Denelm who money was paid to we dont have access to their systems but i have another number. so given a 0344 number 15 mins and finally somone answered at 15.07 put on hold until 15.15hrs, sorry there has been error on their part booked for tues, she said she could see email. no can do that is why i asked for today and confirmed email. So cancelled order want my money back, said would take 5working days. Absolutelt disgusting company and no one answers phones ever an hour in first place hanging on phone. Cost me time money and a day of that i made clear they had to confirm and they did. do not order or buy anything from this company. absolutely furious sat in all damned day and cost me a days work and hours ahnging on phone. sofa worldstores stay well clear

Ordered a bedding bundle to include a Single bed,matress duvet and pillow. Order went through fine, had a text to say the mattress was out of stock and wouldnt be arriving until possibly 30th Oct! Anyway on my selected delivery date, the mattress and duvet turned up but no bed!! Sent two emails and spent about 2 1/2 hrs on hold in total for it to cut out after 1/2 hr! DO NOT USE, I have no idea where my bed is and i cannot get hold of anyone via contact page or phone. Probably be a long process to now get my money back :(

Ordered 2 seater chair and 1 seater chair.Arived on day stated however one chair cushion was missing and wooden feet on seats were a different colour.A simple problem to solve would you not think???.Duly reported waiting 40 minutes on phone ending sending an E mail being told it could take 72 hours for a reply.It took 96 hours. In the end it took 8 Emails and 3 phone calls before someone actually did some thing. Quite happy with what I ordered and if the supplier had done some checks before dispatch none of my problems would have arisen. And I believe this problem could have been sorted out within 7 days instead of taking 3 weeks to solve.A total lack of customer care.Looking after new sales and not complaints to ensure old customers returning the future.

I brought a 3 piece wardrobe and an assembly service from this poor company the delivery arrived on time and the assembly team came a few days after everything seemed to be fine until the assembly team {servico} arrived and carrierd my wardrobe upstairs in to my bedroom and unboxed it they then took all the pieces out and immediately noticed a piece broken they then started to assembly and kept finding pieces broken and missing at which point both the guys I dealt with from servico told me the wardrobe is a piece of junk send it back to worldstores and get a refund which i totally agreed with then all the bs started ENDLESS phone calls and emails until eventually worldstores took the wardrobe back and said i would get a refund which i havent got the matter is now in the hands of my bank Lloyds

We made two orders, the first did not arrive and it is taking a lot of hassle to get a refund. The other order, one item had mouldy wood and it has taken several calls to sort out collection and a refund. Each time you call customer services you wait for ages to get through to someone who is often polite but they do not then adequately follow up and you end up having to call back again!