Travertine Direct Reviews - www.travertinedirect.co.uk

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Latest Reviews

★☆☆☆☆

“Useless”

Written on: 16/09/2016 by Adyswny (1 review written)

Been trying to get some samples from here for 17 days now after several phone calls i've gotten tired of being lied to now,as a tiling specialist i cannot afford to deal with unprofessional people and having seen other complaints and pictures of their products and service i think i've dodged a bullet avoid this shower and source your materials elsewhere,I already have,one phone call elsewhere samples delivered 200 metres on site in three days-simple-… Read Full Review

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Travertinedirectmd's Response to Adyswny's Review

Written on: 13/10/2016

this review seems very extreme, we would like to know the full details. Please can you expand on your comments as we send 100's of free samples out daily and have no problems. clearly you are upset and we would like to speak with you to about your experience.

we take all complaints seriously but we have no knowledge or your complaint, only this very poor review. please email me and we can chat. it would be good to know your name and we can look back at our system.

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★★★★★

“Excellent Product, Excellent Customer service”

Written on: 06/07/2015 by TheLittleCakeBaker (1 review written)

I looked for Travertine tiles for months, reviewed many suppliers and looked at many different quality stones but I can honestly say that the Premium Select light - Honed and filled tiles from Travertine direct are the best iv ever seen, my tiler agreed, its worth paying the little bit extra for them as they are even better than the most expensive ones from high street retailers, they are not filled with to much grout and are not to brittle as they are very compacted. They look so beautiful now… Read Full Review

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★★★★★

“Excellent Product & Service”

Written on: 21/04/2015 by Tatlisu (1 review written)

I ordered from Travetine Direct principally because of their on line price - saving over £1000 on a quote given by Topps Tiles. I was amazed at how easy ordering was & how Travetine Tiles bent over backwards to get my double builders pack delivered to me within 3 days of ordering, especially as I needed delivery by Good Friday in time for the workmen arriving over Easter! The quality of travetine is exceptional & customer service has been fantastic!the people I dealt with at Travetine… Read Full Review

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★★★★★

“On time, great service, super product.”

Written on: 16/02/2015 by jblalala (1 review written)

We ordered our Turkish travertine and T D organised the shipping to Northern Spain for us. It arrived on time and delivered safely and intact. Top marks, thank you T D… Read Full Review

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★★★★★

“Great tiles and great service”

Written on: 25/01/2015 by Hazzahazza (1 review written)

I have used travertine direct on several occasions and could not be happier. The tiles are always great quality and the staff are very knowledgeable, I can't fault them. I was really happy with the various delivery options and I didn't have to stay in all day which can be annoying I would highly recommend… Read Full Review

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★☆☆☆☆

“Terrible Service”

Written on: 16/01/2015 by Warby1956 (1 review written)

Over the past three days I have phoned Traventine Direct and been told a member of staff will phone back. Three days and I'm still waiting, I was told by a call taker that you cannot speak to anyone directly they have to take a message and they will phone back. She obviously did not have the authority to used any responsibility and was like a robot just saying I will get someone to call you back. Useless!!!! they obviously have enough customers that they are not interested in any further… Read Full Review

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Travertinedirectmd's Response to Warby1956's Review

Written on: 23/01/2015

may i ask if you are a customer who bought tiles?
sometimes we are very busy and are unable to take all calls. we have email and normally reply within a few hours. as we sell the best travertine at the lowest prices, the phones do get very busy.
can you please clarify what bad experience you have had as not being called back is unacceptable but really doesnt warrant this type of review.
if you can please supply your name and tel and we will look into our phone records.

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Travertinedirectmd's Response to Warby1956's Review

Written on: 26/01/2015

Dear Warby1956

We have an answer service when the phones are busy and we use a receptionist. We think your 1 start review is unjustified especially as you are not a customer of travertine direct. we often try calling people back but fail to get through or have been given and incorrect number.

We apologise for this error

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★★★★★

“Travertins Direct saved the day!”

Written on: 12/12/2014 by Jocelynnz435 (1 review written)

This company sent me photos of what was actually in the yard, and the colour was a very good match. (Not samples that were way out of date)! And they got them to me for first thing the next morning. Great service, I would use them again… Read Full Review

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★★★★★

“Excellent Quality Tiles and Service”

Written on: 14/11/2014 by StuartBorrill (1 review written)

Fantastic service, exceptional quality, unbeatable price across a huge range of colours, shapes and sizes. Will definitely be recommending Travertine Direct to everyone. Thanks… Read Full Review

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★★★★★

“travertine tiles”

Written on: 04/11/2014 by Prop1and3 (1 review written)

I ordered the tiles after phoning TD to share concerns about some reviews Id'read - broken tiles, poor service. I was assured that if I followed their guideline any issues would be sorted. Needn't have worried - tiles arrived in perfect condition, on the day arranged - they look great & will look even better when they're stuck to the wall. The price was very good too - about half the price of shop baught… Read Full Review

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★★★★★

“Great customer service and sales team”

Written on: 02/11/2014 by PRGLeeds (1 review written)

Looked round lots of the usual diy and tile shops when I was refurbing my bathroom but couldn't quite find what I wanted. Sales team at Travertine Direct were a great help. They talked me through range of options. Explained pros and cons of different tiles. Sent me samples with no hard sell. Found exactly what i wanted with their help, great value for money and my bathroom looks fabulous. The tiles are excellent quality, would definitely recommend… Read Full Review

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★★★★★

“a great service all round”

Written on: 01/11/2014 by IsabelaMoore (1 review written)

we recently bought a large amount of tile and could not have been happier. We were concerned about some poor reviews but as we had been recommended thought we would still give them a try. they were professional, gave great expert advice and the tiles look fab. well done to Ed and Kally for their help and we cant recommend enough… Read Full Review

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★★★★★

“Wet room travertine mosaic”

Written on: 22/10/2014 by Naystone (1 review written)

Excellent service and product!! the delivery charge was pricey for a small volume delivery! However would recommend!!!… Read Full Review

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★☆☆☆☆

“Clueless!”

Written on: 19/09/2014 by BrianL73 (1 review written)

I have to echo a below review that the staff that work here need to leave and find a place to work that is professional and understands customers. All this company is interested in is making money or taking money from unsuspecting customers. If your transaction is lucky enough to go smoothly then you've done well. If something goes wrong, good luck. The sales staff try their best to rectify situations but management. This company is also part of M2Direct (or vice versa) who I came across online… Read Full Review

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Travertinedirectmd's Response to BrianL73's Review

Written on: 29/10/2014

Dear BrianL73

i am the MD and management and have had no contact with you, can you please call and ask for the MD and lets see what the issue was.

we have thousands of happy customers but the unhappy ones seem only to write reviews. its very frustrating for me as we aim to offer great service and quality. As with all businesses, we have issues now and again.




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★★★★☆

“This review is based on a recent purchase Travertine...”

Written on: 22/08/2014 by CodyDolan467 (1 review written)

This review is based on a recent purchase Travertine wall tiles from Travertine Direct. We were particularly impressed with the range of tiles on offer and they had a product that matched our needs and actually exceeded our expectations once fitted. The staff were very informative and arranged Grout, Sealer and Adhesive at a cost that fit my budget. Overall, we are more than happy with their service and value for money… Read Full Review

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★☆☆☆☆

“Will only speak to you if you have an order.”

Written on: 18/08/2014 by Nathenx143 (1 review written)

I am feeling so stressed. Realise have paid too much. Order arrived on a Friday when I was out, not on Monday as agreed. Luckily tradesman was at home to help with delivery. Loads of broken tiles and NO sealant. Now Travertine wont take my calls. Have phoned at least 20 times and left countless messages! What a nightmare. Do not use this Company! Unless You want to be ripped off and treated like dirt for the privilege… Read Full Review

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★★★★★

“Fair and honest!”

Written on: 11/08/2014 by 435Beebe (1 review written)

These guys understood my needs as a developer. Bought trav before on line ...you have been the fairest to date… Read Full Review

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★★★★★

“What it says on the tin”

Written on: 02/07/2014 by MicktheW (1 review written)

A company that is a pleasure to deal with, fast delivery, accurate in thier description, light hearted but profesional. My delivery instructions were a little unusual due to limited access but they took it on board and delivered as promised. I can't fault them to be honest and will be ordering again for my next project… Read Full Review

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★★★★★

“Top class tiles and service”

Written on: 10/05/2014 by Parisl330 (1 review written)

I can't understand the poor reviews, everything was great. I was told they had staff issues for a while as I asked about the bad reviews. Hey, everyone has staff problems !! Can't recommend enough, price, service and quality… Read Full Review

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★☆☆☆☆

“Be very careful”

Written on: 05/05/2014 by ReyTrevino (1 review written)

Ordered some tiles from this company and were strung along for months with promises of delivery dates. In the end they stopped answering emails or returning phone calls, so cancelled and asked for refund, no response. Had to contact credit card to get money back. Would not recommend using them, pay extra and get a better service elsewhere, but if you do order with them, use a credit card so at least you are covered if things go wrong. Does make you wonder how they keep business going if… Read Full Review

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Travertinedirectmd's Comment

Written on: 16/09/2014

Dear sir

I am unsure of the details but can you contact me and we can discuss in detail. We order Porcelain tiles via Italy and depending on the time of year, delays can happen due to factory shut down and European holidays. Porcelain can differ from batch to batch so we often order fresh so as not to mix batches.

I am unsure why you could not contact us but we are available everyday between 8am and 6pm at our Leeds warehouse. We could not trade if we didn't answer calls, we clearly need to speak and ascertain the full facts.

Regards


Managing director

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★☆☆☆☆

“Unprofessional!”

Written on: 21/03/2014 by greta123 (1 review written)

Good luck if you want a refund, they request you send back the tiles (even if they are broken), and take ages to refund. You ring and they pass you from pillar to post. Sales girl/lady was great but the whole places seems to 'cross bridges when they come to them'. Once they have your money, that's it!… Read Full Review

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Travertinedirectmd's Response to greta123's Review

Written on: 16/09/2014

if a refund is due for any reason, we expect the goods to be returned, regardless if broken or not. We cannot offer refunds if T&C's that were agreed to were broken.

We are constantly having fraudulent claims for breakages and we operate a strict but fair policy.


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