Not in stock & still no refund 16 days later !

Tool Net www.tool-net.co.uk
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Tristono309's review of Tool Net www.tool-net.co.uk

“Not in stock & still no refund 16 days later !”

★☆☆☆☆

written by Tristono309 on 20/04/2017

I placed an order for a pair of Scruffs boots which were listed as 'in stock' I then receive an email telling me they have been discontinued ? ( thought they were in stock ) After asking for a refund I'm still sat here 16 days after receiving my payment still no payment and when I send an email am told it's not even been processed yet ?? I would like to think I would receive interest on my refund, but then realised as much as that's not going to happen, nobody will read this anyway because who wants to publish there faults online. Be vary wary even if it says ' in stock '

  • Scruffs Sirius Safety boots

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  • Still waiting

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Toolnet's Comment

Written on: 24/04/2017

Dear Customer

Thank you for your review. I am very sorry to see that the item you ordered was not available. We always do our best to ensure our system is 100% correct however some items are manually updated which means human error can occur occasionally. Should an error occur we will always rectify this as a matter of urgency. Please accept our sincere apologies for the inconvenience caused on this occasion. Could you please advise on your order number so I can check on the refund for you with our accounts team.

You can also email us directly or if you could reply on here we can look into it for you further.

We value all feedback and would very much like to resolve this matter for you as soon as possible.

Kind Regards
Tool-net

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