Appalling service!

Tool Net www.tool-net.co.uk
★★★★☆
4.4
89.0% of users recommend this
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Boy's NamePrince446's review of Tool Net www.tool-net.co.uk

“Appalling service!”

★☆☆☆☆

written by Boy's NamePrince446 on 19/09/2015

Ordered goods from this company in July and after a month of poor customer service, I finally cancelled the order. Advised I would recieve a refund which I am still waiting for! A month has passed since I recieved a response stating that their Accounts department had suffered "software" problems and were working through the backlog!
Would definately not recommend using this company!!

  • Goods purchased & cost

  • Still waiting

    Delivery

Toolnet's Comment

Written on: 21/09/2015

Dear Customer

Thank you for your review. We are very sorry to see that you are not happy with the service. Could you please let us have your order number so we can have a look at the details of your order and get this resolved for you? You can also email us, who can liaise with the accounts team to see what the status of your order is.

We would very much like to resolve this for you so if you could please get in touch with us.

Kind Regards
Tool-net.co.uk

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