The Malvern Collection Reviews - www.themalverncollection.co.uk

★★★★☆
3.6 / 5
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The Malvern Collection - www.themalverncollection.co.uk

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Latest Reviews

★☆☆☆☆

“Summerhouse NOT FIT FOR PURPOSE”

Written on: 21/04/2017 by Agustinv191 (1 review written)

Bought an expensive MALVERN COLLECTION summerhouse that was on sale at Van Hague Garden Centre. First visit to install - soaking wet building - doors did not fit, their installers started to shave the wood on them. 2nd visit, Doors warped, rectification team came to adjust , said not installed properly, new front and doors need. new set delivered but were wrong size, original doors. 3rd visit to replace front and doors , wrong size delivered, noticed after dismantling , replaced original front… Read Full Review

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★★★★★

“Excellent product and excellent installation team”

Written on: 07/03/2017 by mazandrew (2 reviews written)

I wish to record my thanks to your outstanding team of two professional fitters who so efficiently erected a Stretton Summer House in my back garden today.They were a superb pair. With heavy rain showers predicted later in the day, responding to my concerns, without taking a lunch break they worked quickly to erect the main frame and to put the roof in place to ensure there was no risk of damage to the interior panels. They returned the next morning to finish the interior. They were efficient… Read Full Review

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★★★★★

“Excellent product and excellent installation team”

Written on: 07/03/2017 by mazandrew (2 reviews written)

I wish to record my thanks to your outstanding team of two professional fitters who so efficiently erected a Stretton Summer House in my back garden today.They were a superb pair. With heavy rain showers predicted later in the day, responding to my concerns, without taking a lunch break they worked quickly to erect the main frame and to put the roof in place to ensure there was no risk of damage to the interior panels. They returned the next morning to finish the interior. They were efficient… Read Full Review

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★★★★★

“Excellent service end-to-end”

Written on: 15/02/2017 by JA2102 (1 review written)

From the initial ordering through to the completion of the construction i have been only impressed by the level of service and professionalism shown by the Malvern collection. Very clear instructions and guidelines were given from the outset in terms of the preparation required and what would happen on the day. When it came to the construction the two chaps who turned up were both incredibly courteous, helpful and very efficient throughout the whole process and were real ambassadors for your… Read Full Review

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★★★★★

“Very professional company”

Written on: 23/01/2017 by RutlandFiona (1 review written)

From ordering to the installation of my summerhouse, I just could not fault this company. I was kept informed every step of the way and when the day of installation came, two very friendly, professional and conciencious men erected the building. They never stopped work until it was finished and tidied up after themselves. I would have hesitation in recommending the quality of my summerhouse or the service that this company gave us. Well done!… Read Full Review

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★★★★★

“Excellent Service on a 14 year old Building”

Written on: 23/01/2017 by Willoughby264 (1 review written)

I should like to congratulate you on the way that the whole transaction of replacing a roof on a 14 year old building was handled by your company. The Sales staff were most helpful, including searching very old records to find the original order. Then the engineers made the parts to fit perfectly, and finally two most pleasant engineers arrived with everything needed and in a short time removed the faulty roof and replaced it with the new, then taking all the rubbish with them. As I run a… Read Full Review

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★★★★★

“Barn Style Workshop 10x6 review”

Written on: 13/01/2017 by JemTeal (1 review written)

I did loads of research into a quality garden building that wouldn't need replacing in 5 years. Eventually chose the Barnstyle 10x6 fully pressure treated. It was delivered within the stated timescale and erected by a couple of really friendly and helpful guys in a timely fashion with no drama. The building itself is actually more substantial than I originally thought, therefore exceeding expectations. The installation service is well worth the money. In summary, quality product, delivered and… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 09/01/2017

Purchased a summer house from Malvern a few years ago and it is now showing signs of rotting. Phoned them to see if we could get the summer house repaired (we were perfectly willing to pay for parts and labour), but they were simply not interested. Very very poor quality product and non-existent after sales service/customer care. DO NOT BUY FROM THIS COMPANY… Read Full Review

Sophiethemalverncollection's Comment

Written on: 12/01/2017

We are sorry to hear of your disappointment in regard to the above. However, if you would kindly email us with your full previous order details, we can investigate further into this matter and ascertain the reasons you were informed of this.
Many thanks.

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★★★★★

“Garden shed”

Written on: 05/01/2017 by LisaBarton368 (1 review written)

Had to move my garden shed, just wanted to say it's been two years in place. It's 8 x 6 it was so easy o dismantle and move to its new site. It went back together perfectly with no problems the quality of the shed is the best I've ever seen and I've moved lots of garden sheds. Well done Malvern keep up the great quality… Read Full Review

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★★★★★

“Such a pleasure.”

Written on: 22/10/2016 by TeaParties (1 review written)

My gazebo was delivered and installed this week by 2 pleasant, professional, helpful young men. I am delighted. From start(choosing) to finish (installation) everything, yes everything, went according to plan. Sadly it is unusual to receive such service. Thank you to all concerned. I shall certainly recommend you to friends… Read Full Review

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★★★★★

“Malvern Studio Pavilion”

Written on: 20/10/2016

I am absolutely delighted with my Studio Pavilion. It was erected by professionals who were not only highly skilled and extremely hard-working, but were also a pleasure to have around. They were meticulous in finishing off the construction to the highest possible standard and I would have no hesitation in recommending the Malvern Collection to anyone interested in purchasing their products… Read Full Review

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★☆☆☆☆

“12x7 Arley apex sommer house”

Written on: 10/10/2016 by XanderBurnham (1 review written)

I Will keep this short. This summer house came to me from birmingham to my bungalow in lancing on a flat bed truck uncovered in the pouring rain and they put it up. The men had no skills at all. I Thought this company was good but I was wrong. Anyone thinking of buying from this company don't.It cost me way over 7,000.Very very very Bad… Read Full Review

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★★★★★

“Good workmanship, excellent quality, attractive buildings”

Written on: 04/10/2016 by JaidenClark435 (1 review written)

We found ordering and working out what we requied very easy, some slight adjustments on delivery, because we had access problems, were negotiated and instructions carried out to the letter. Installation was excellent with no fuss and their expertise showed they we very professional, and cleared all the mess made, leaving us with 2 very attractive buildings I know we will enjoy for years. Both buildings ( a shed and summerhouse) look really good together, and the planning and discussion we had… Read Full Review

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★★★★★

“Welcome to our summerhouse”

Written on: 22/09/2016 by margaretdunne (1 review written)

Excellent product, well produced, well finished, smart appearance. Erected professionally and efficiently by 2 hard working Individuals. Would recommend d to others… Read Full Review

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★★★☆☆

“Bewdley Shed”

Written on: 22/09/2016 by Boltonby201 (1 review written)

This is the budget range so you get pretty much what you pay for. Better than packing case technology but only just. No instructions so you need to have some idea if you opt to assemble it youself. I added quite a lot of bracing to stiffen it up but it was the 8x12 with two side sections. Door was poorly fitted. It turned up on time with two slightly unenthusiastic delivery men. If you want a nice garden building buy something else dearer, this a storage shed… Read Full Review

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★★★★★

“Best of Nordic”

Written on: 18/09/2016 by joyceandtony (1 review written)

Our summerhouse was delivered at 12.30 hrs on 13th September and unloaded and installed within 75 minutes by two of your employees. We just had to write to tell you how thrilled we are with our new Nordic model. The quality of the cedar build is far superior to our 'old model' in deal which served us well for 15 years. The 2 guys were brilliant in their professional build and personality, especially as it was 31c on the day! Our sincere thanks for the quality of the product and the service… Read Full Review

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★☆☆☆☆

“Leaking like a sieve ”

Written on: 12/09/2016

So disappointed with this company, thire agents wrote down and ordered the wrong roof on the invoice so when it arrived the disappointments began, it took months to rectify the mistake and eventually the new roof was in place for us to use the summerhouse at the end of this summer. When it rained I noticed water inside then found out the rain was streaming in through the windows, I contacted them and they've put it on their system but are to busy to come and repair the problem, so at present… Read Full Review

Sophiethemalverncollection's Comment

Written on: 16/09/2016

Hi,

We are very disappointed you have gone to these lengths of adding a negative review after the way your order and subsequent visits have been dealt with by us.

The order was received without the dropped roof overhang, as a gesture of goodwill we returned and supplied and fitted an entire new roof with the dropped front roof overhang for no additional charge, even though the order details had been acknowledged twice to you to check and keep as your records and you were never charged for this optional upgrade.

I would also like to take this opportunity to explain that the leaking window, which the earliest we knew about was on the 5 September, where we returned on the 13 September with our After Sales Rep to you, where it was admitted by yourself that you were pouring a bucket of water over the window which is why the leak was so bad. We admit work was needed to make the window more water tight but pouring a bucket of water over the window is not a true representation of real rain conditions.

On his return he confirmed you are now happy with all the work carried out on the 13 September.

We appreciate review sites are very useful at times but feel on this occasion it isn't justified as we did our utmost to resolve as soon as possible.

We have an excellent Customer Service & After Sales Team and if you have any further issues please do not hesitate to contact us, where we will return to rectify within guarantee time and hopefully you wont be so quick to post anything negative so quickly.

Kindest Regards

Customer Service Team

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★★★★★

“An excellent service by the Malvern Company”

Written on: 10/09/2016 by Scottw21 (1 review written)

We are delighted with the service we received from the Malvern company. It was our golden wedding anniversary and we wanted to celebrate this in special way, so we purchased a Hopton Summerhouse which we are very pleased with. The lads that erected the house did a superb job and cleaned up all mess, the whole gob was completed in one day which we were delighted with. We only have one complaint that is that I spend to much time in the summerhouse and not working in the garden. We cannot… Read Full Review

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★☆☆☆☆

“Appalling all around ”

Written on: 05/09/2016

First time round the delivery men let themselves into our garden even though we were home. They left all the shed parts on the grass and tried to leave without speaking to us due to an inadequate base (built as instructed from the seller). After numerous phone calls, a redelivery fee of £114 and 3 weeks of shed parts sitting on the grass and mud they came back. Letting themselves in again, even though we were home, they chucked them together in no time. Poor quality work, poor quality shed and… Read Full Review

Sophiethemalverncollection's Comment

Written on: 21/09/2016

We would like to once again apologise that our team accessed your property without ensuring that you knew they were there. This is not normal practice and they have been spoken to in regard to this.

We were unable to install your building due to your base being inadequate and not as we recommended in our paperwork. We are aware there was some dispute between yourself and the agent you purchased your building from in reference to this information and that they paid the re delivery fee that we have to charge, if we have a failed delivery through no fault of our own.

We are disappointed that you feel you have received a poor service and we can only sincerely apologise for this. We feel we have acted in a professional and polite manner at all times. The initial dispute was between the agent you purchased from and yourself and we have raised the appropriate paperwork to return to inspect your buildings on receipt of your recent complaint in regard to the possible mould.

An answer phone message has been left and an email sent to advise that we would like to return to carry out a full inspection on your buildings and a date was given. However, we have now been informed you are on holiday and will re schedule a date after your return.

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★★★☆☆

“Happy now”

Written on: 18/08/2016 by uqBaker365 (1 review written)

We are now very pleased with our ex demo Malvern Gazebo. We have had it nearly two years, and used it a lot last year. However earlier this year it developed 2 problems, first a gap appeared near the roof between 2 upright sections then the door wouldn't close. I took it up with the company that we bought it from, and they contacted Malvern on our behalf. Reluctantly, Malvern eventually agreed to come and have a look, and when the man came was clear that it had not been erected properly in… Read Full Review

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