The Malvern Collection Reviews -

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Latest Reviews


“Most of it has been said already.”

Written on: 03/10/2015 by therodent (1 review written)

It comes as no surprise to me to read the other reviews of The Malvern Collection. The person from Godalming who replied to one reviewer seems every bit as helpful and caring as a certain person who works at the Angmering outlet (you know who you are). I had problems in paying for the summerhouse as MPB had failed to update my records when the credit card I used for the deposit went out of date because the job took so much longer than it should have done and delivery was delayed. Also one of… Read Full Review

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“Total disaster and customer service zero!”

Written on: 16/09/2015 by AlisonStevie (1 review written)

Where to start! In a nutshell ordered a Summerhouse in May, it's now September, the summer has passed and we still have no summerhouse to enjoy. First set of fitters came out in July, lets call them Laurel & Hardy, and threw the summerhouse together in approximately 1 hour. I was expecting at least half a day but hey, these guys know what they are doing right! Wrong! Faults:- Joints are not flush, 1cm out in numerous places Walls not fitted correctly to the floor Floor split Random holes… Read Full Review

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“Shed from hell”

Written on: 25/06/2015 by Jaylan1968 (1 review written)

We bought the shed last year. I was pregnant at the time and we needed the shed to be watertight before baby was due. My son is five months old and we still have problems. The durability of the wood is akin to a cracker. The window leaked and it required three to four visits to fix it. This is the worst purchase we have ever done for the house. We should have gone to b & q and saved us a small fortune. Stay well clear… Read Full Review

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“Mal in Spanish is Bad Like the Malvern Collection!”

Written on: 24/07/2014 by ShortyGU12 (9 reviews written)

Mal in Spanish means Bad We went through Bourne Buildings (another review) to buy a gorgeous summer house for well, our summer and everything went disasterously wrong! As stated in another review, Bourne Buildings lied about the fact that "they" install the building when in fact it depends on what actual company you buy your building from; ours unfortunately was The Malvern Collection. When Malvern showed up on the expected date of the 10th June 2014 we were told by Bourne Buildings that… Read Full Review

Godalmingreview's Response to ShortyGU12's Review

Written on: 18/08/2014

This review would be laughable, except for the utterly disrespectful and insensitive comments about self-harm at the end. Please don't compare your problems with a garden building company to the endless internal emotional struggles of those who suffer from self-harming.

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Shortygu12's reply to Godalmingreview's Comment

Written on: 19/08/2014

Every single review is reviewed by someone within their company. If you have an issue with a review, either report it or MOVE ON - No one is forcing you to read anything. Grow up.

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Therodent's Response to ShortyGU12's Review

Written on: 03/10/2015

I am with Shortygu having had a really bad experience with Angmering and MPB buildings. Just to clear something up Daniagirl. What I really wanted was a straight forward installation done within a reasonable time frame with a summerhouse that was functional and suited my requirements. As I paid the deposit on 12 April 2015, I thought it was a reasonable expectation to be able to enjoy the use of the summerhouse during summer 2015. I am sure Shortygu had similar aspirations. I have had numerous works done in the various houses I have lived in over the years and far from wanting "something to moan about" it is always a great relief to me when things are done well and go smoothly and I am sure Shortygu feels the same. I do not find Godalmingreview's review laughable but I do find it pitiful and recommend that the writer attends a customer care course ASAP!

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Deniagirlatheart's Response to ShortyGU12's Review

Written on: 29/07/2015

I absolutely love my garden studio! so much I actually have also now bought a shed with potting room thingy! both times they were delivered on the day and put up properly the lads were well, charming! but i suppose everyone has to have something to moan about....? I am off to sit in my studio with a glass of wine to enjoy my evening

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Emilio4929's Response to ShortyGU12's Review

Written on: 06/03/2015

so glad we read this. We were on the verge of purchasing a garden office from Malvern but have changed our mind and will go with a local firm instead. When you are parting with a large sum of money you want reassurance that you get good customer service and a good product to be proud of. It sounds like you had a complete nightmare and as you suggest we are going to keep well clear.

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