The Malvern Collection Reviews -

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Latest Reviews


“Greenhouse issues”

Written on: 23/01/2016 by Fortramnasdaq (1 review written)

Bought an ex-display greenhouse from MPB garden buildings. First crew who came to put it up did an awful job (even asking me to screw the greenhouse to the base because they had driven up and forgotten their tools), to the extent that after complaining and sending photographs of the state of the work a second crew was sent to rectify their mistakes. I was prepared to just accept the poor state of the kit as a case of caveat emptor, but now the entire building is leaning and popping the glass… Read Full Review

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“Mod Shed is the best ”

Written on: 10/01/2016 by Coyneey362 (1 review written)

We purchased a shed from MPB and found the whole experience from start to finish absolutely fantastic! Would thoroughly recommend this company if you are planning on buying any sort of garden building… Read Full Review

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“I bought a studio to use for my art room from MPB in...”

Written on: 09/01/2016

I bought a studio to use for my art room from MPB in December and would definitely recommend this company. From the installation to the customer service everything was great. I am saddened to see poor reviews for the Malvern Collection as in my opinion they do not deserve them!… Read Full Review

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Written on: 09/01/2016 by McFadden188 (1 review written)

I have just had delivered and installed top notch sheds, from start to finish service was impeccable and the service I received from people on the phones to the fittings teams was undeniably the best I have had in a long time. These days you either get automated services on the phone, no one ever calls you back or the lack of the personal touch is devoid, I can say none of the above about The Malvern Collection. There was a fault with the doors on one of the sheds but a team was back within… Read Full Review

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“LOAD OF CRAP!!!!!!”

Written on: 12/11/2015 by EduardoKinney (1 review written)

Promise to call you back but they never do, lost two days pay on different occasions. Incompetent and customer service a BIG fat zero… Read Full Review

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“Malvern Heavy Duty Shed ”

Written on: 11/11/2015 by Long155 (1 review written)

Excellent service on delivery and installation of our shed. I didn't even have to be on site. The men even took delivery of our 3 heavy radiators - not expected on that day - and stored them safely in the shed. Everything cleared up and the product is excellent. Highly recommended… Read Full Review

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“Dreadful service ”

Written on: 03/11/2015 by MorganDougherty304 (1 review written)

I haven't received my order yet but would strongly advise not to order from this company . Haven't had service as agreed I don't think they understand concept of customer service … Read Full Review

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“Most of it has been said already.”

Written on: 03/10/2015 by therodent (1 review written)

It comes as no surprise to me to read the other reviews of The Malvern Collection. The person from Godalming who replied to one reviewer seems every bit as helpful and caring as a certain person who works at the Angmering outlet (you know who you are). I had problems in paying for the summerhouse as MPB had failed to update my records when the credit card I used for the deposit went out of date because the job took so much longer than it should have done and delivery was delayed. Also one of… Read Full Review

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“Total disaster and customer service zero!”

Written on: 16/09/2015 by AlisonStevie (1 review written)

Where to start! In a nutshell ordered a Summerhouse in May, it's now September, the summer has passed and we still have no summerhouse to enjoy. First set of fitters came out in July, lets call them Laurel & Hardy, and threw the summerhouse together in approximately 1 hour. I was expecting at least half a day but hey, these guys know what they are doing right! Wrong! Faults:- Joints are not flush, 1cm out in numerous places Walls not fitted correctly to the floor Floor split Random holes… Read Full Review

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“Shed from hell”

Written on: 25/06/2015 by Jaylan1968 (1 review written)

We bought the shed last year. I was pregnant at the time and we needed the shed to be watertight before baby was due. My son is five months old and we still have problems. The durability of the wood is akin to a cracker. The window leaked and it required three to four visits to fix it. This is the worst purchase we have ever done for the house. We should have gone to b & q and saved us a small fortune. Stay well clear… Read Full Review

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“Mal in Spanish is Bad Like the Malvern Collection!”

Written on: 24/07/2014 by ShortyGU12 (9 reviews written)

Mal in Spanish means Bad We went through Bourne Buildings (another review) to buy a gorgeous summer house for well, our summer and everything went disasterously wrong! As stated in another review, Bourne Buildings lied about the fact that "they" install the building when in fact it depends on what actual company you buy your building from; ours unfortunately was The Malvern Collection. When Malvern showed up on the expected date of the 10th June 2014 we were told by Bourne Buildings that… Read Full Review

Godalmingreview's Response to ShortyGU12's Review

Written on: 18/08/2014

This review would be laughable, except for the utterly disrespectful and insensitive comments about self-harm at the end. Please don't compare your problems with a garden building company to the endless internal emotional struggles of those who suffer from self-harming.

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Shortygu12's reply to Godalmingreview's Comment

Written on: 19/08/2014

Every single review is reviewed by someone within their company. If you have an issue with a review, either report it or MOVE ON - No one is forcing you to read anything. Grow up.

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Therodent's Response to ShortyGU12's Review

Written on: 03/10/2015

I am with Shortygu having had a really bad experience with Angmering and MPB buildings. Just to clear something up Daniagirl. What I really wanted was a straight forward installation done within a reasonable time frame with a summerhouse that was functional and suited my requirements. As I paid the deposit on 12 April 2015, I thought it was a reasonable expectation to be able to enjoy the use of the summerhouse during summer 2015. I am sure Shortygu had similar aspirations. I have had numerous works done in the various houses I have lived in over the years and far from wanting "something to moan about" it is always a great relief to me when things are done well and go smoothly and I am sure Shortygu feels the same. I do not find Godalmingreview's review laughable but I do find it pitiful and recommend that the writer attends a customer care course ASAP!

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Deniagirlatheart's Response to ShortyGU12's Review

Written on: 29/07/2015

I absolutely love my garden studio! so much I actually have also now bought a shed with potting room thingy! both times they were delivered on the day and put up properly the lads were well, charming! but i suppose everyone has to have something to moan about....? I am off to sit in my studio with a glass of wine to enjoy my evening

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Emilio4929's Response to ShortyGU12's Review

Written on: 06/03/2015

so glad we read this. We were on the verge of purchasing a garden office from Malvern but have changed our mind and will go with a local firm instead. When you are parting with a large sum of money you want reassurance that you get good customer service and a good product to be proud of. It sounds like you had a complete nightmare and as you suggest we are going to keep well clear.

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