Summerhouse NOT FIT FOR PURPOSE

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Agustinv191's review of The Malvern Collection - www.themalverncollection.co.uk

★☆☆☆☆

“Summerhouse NOT FIT FOR PURPOSE”

Written on: 21/04/2017 by Agustinv191 (1 review written)

Bought an expensive MALVERN COLLECTION summerhouse that was on sale at Van Hague Garden Centre.
First visit to install - soaking wet building - doors did not fit, their installers started to shave the wood on them.
2nd visit, Doors warped, rectification team came to adjust , said not installed properly, new front and doors need.
new set delivered but were wrong size, original doors.
3rd visit to replace front and doors , wrong size delivered, noticed after dismantling , replaced original front and doors.
4th visit replace front and doors but front top fascia was wrong size.
5th visit replaced correct fascia.
3 months after new doors THEY ARE NOW WARPED, can't close the doors, can't lock the doors.
Customer service is bad, still waiting for the Director to acknowledge my letter of complaint.
Although their rectification team have said they would make another set of doors , dry them out in their factory to keep them away from the sun.
This is getting quite ridiculous as it is a 'summerhouse '.
I paid over £3,000 for it.
NOT SATISFIED.
Will only be satisfied when they refund all of my money and take it away.
DO NOT BUY FROM THIS COMPANY

  • £3,000.00

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Richard.palmer's Comment

Written on: 03/07/2017

I sincerely apologise for the experience you had with The Malvern Collection' and one of our summerhouses. I shall personally investigate what went wrong.

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