SheetPlastics.co.uk Reviews - www.sheetplastics.co.uk

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★★☆☆☆
2.4 / 5
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Latest Reviews

★☆☆☆☆

“Worst service ever”

Written on: 29/08/2014 by amartis (1 review written)

I ordered a cut to size acrylic mirror, I asked the mirror to be delivered in a specific date and they not only delivered almost a month later without noticing me in advance, but confused my order with someone else's (I knew this after calling them at least twice per day after the day that my order was supposed to arrive) and it arrived completely broken in two pieces, It was very very very bad packed which is why It arrived in terrible conditions. I contacted the company by phone, by email so… Read Full Review

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★☆☆☆☆

“Worst Company EVER!!!! ”

Written on: 25/08/2014 by LJRobson (1 review written)

Can't believe I had to give one star to be able to write a review, they deserve 0... Worst company I have ever death with! Ordered our 1000x500 5mm sheet of acrylic on the 19th July 2014 and it arrived last week on Friday 22nd August (5 weeks) After numerous phone calls, being fobbed off, lied too, ignored and when I asked for a refund last week on Wednesday the goods arrived 2 days later after being dispatched the same day I asked for the refund. And still, the order arrived with 2 CHIPS in… Read Full Review

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★☆☆☆☆

“Rip off merchants”

Written on: 21/08/2014 by rocketrob01 (2 reviews written)

I ordered three pieces of Acrylic and various other supplies. A week later I called to enquire on a delivery date, I was told my order was on its way and would arrive The following day or the next. Three days later and no delivery so I called again, I was told it was out for delivery and I would receive it that day. I called again later the same day and was now told my order was still in the warehouse !!! I demanded to talk to the manager and was told she would call me back. 23 hours later and… Read Full Review

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★☆☆☆☆

“AVOID”

Written on: 14/08/2014 by JaidenBailey (1 review written)

Placed an order to value of almost £1000 on 2 July. Part of order delivered on 16th July, unable to start work without the remainder. Have continually been given the runaround on the phone. Customer service non existent. Emails remain unacknowledged and promises of replacement delivery broken… Read Full Review

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★★★★★

“Ordered acrylic sheets, received acrylic sheets”

Written on: 31/07/2014 by KevGB354 (1 review written)

I ordered four made-to-measure acrylic sheets from Plastic Sheets.com in July 2014. They were for some picture frames that were missing their glass insets. They arrived after a few days and were EXTREMELY well packaged. The acrylic sheets themselves were very good quality and exactly matched the measurements I gave when ordering. I would certainly recommend this company based on my experience with them… Read Full Review

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★★☆☆☆

“Lack of communication”

Written on: 11/07/2014 by AMoz1960 (1 review written)

Placed my order via internet on 26th June now the 11th July still waiting. Rang on Monday for an update of my order and apparently they had a blib with orders placed on the internet on this day!!! Was told that they would re-order and I would receive the order by the end of the week. Rang this morning I should now get my delivery on Monday. My advise to anyone using this company ring them to confirm order and then chase them if you do not receive it on the day promised. When I asked them… Read Full Review

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★☆☆☆☆

“Ordered on the 2nd June. Payment taken. It's now the...”

Written on: 13/06/2014 by 85Rankin (1 review written)

Ordered on the 2nd June. Payment taken. It's now the 13th June and we're still waiting. Only one reply to emails so far.See below: "You have not selected and paid for the next working day service, therefore our standard delivery is 3-9 working days. Regards xxxx" Not customer friendly imho … Read Full Review

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★☆☆☆☆

“ Very Poor Service Sheet Plastics”

Written on: 12/06/2014 by ScarlettMacLean285 (1 review written)

What at first appears to be a very professional website masks the shambolic service offered by sheet plastics. Ordering online was very simple and straight forward, they day after I received a phone call to arrange delivery. I booked the day off work and waited and waited. I had to instigate redelivery and they came up with an excuse blaming the supplier. It's their business they need to take responsibility, and pride to make it better! When I finally received the order what I ended up… Read Full Review

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★★★★★

“Speedy Delivery”

Written on: 26/05/2014 by Forfold (1 review written)

Fantastic service! Ordered 6 sheets of cut to order plastic sheets on Tuesday and they arrived on Friday. Packed in masses of bubble wrap and superb quality product. We can highly recommend this company… Read Full Review

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★★★★★

“Fantastic Service All Round”

Written on: 19/05/2014 by Trickytrevs (1 review written)

We ordered before we read the reviews and immediatly thought..UH OH! However our fears were unfounded. We have recieved our order as promised and cut to the exact size we wanted. It came in enough bubble wrap to cover a double decker bus. Excellent, we will be ordering from them again. It would appear that the negative comments have caused an improvement in service… Read Full Review

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★☆☆☆☆

“DO NOT USE - USELESS!!!”

Written on: 23/04/2014 by tragil74 (1 review written)

Ordered 5th April, had email confirmation, then nothing further for 5 days. Spoke to someone on the 14th, advised i would have good tomorrow or the next day (15th/16th April). Again spoke to someone on the 22nd and was advised that my order was bound to be in the yard, as there were thousands of items out there, he was goingto check and call me back to advise of delivery, of course he did not call. Rang again on the 23rd to speak with manager to hopefully resolve the situation, waited 7.5… Read Full Review

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★☆☆☆☆

“never again!”

Written on: 22/04/2014 by buyitnbuildit2014 (1 review written)

Ordered two sheets for a project, got a confirmation email then nothing for 13 days despite calls and emails....no response. Still not received plastic sheets or money back on day 15. Dont see how anyone can trade like this these days… Read Full Review

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★☆☆☆☆

“Do Not Use”

Written on: 08/04/2014 by Brisae7 (1 review written)

I placed my order for a sheet of perspex and was told it would take between 3 and 9 days to be fabricated. I received an email confirming my order then one saying it had been sent to fabrication and then another to say there would be a delay of a few days. Then nothing. I sent 2 emails and made 4 phone calls trying to get the perspex delivered. I tried checking it's status online but the website said my email address didn't exist, even though they had been sending me emails. Finally I phoned… Read Full Review

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★★★★★

“Dealing with issues”

Written on: 18/03/2014 by PhilReames (1 review written)

Transport company damaged the acrylic, true to their word, having mentioned damage within 24 hours, responded immediately. Great product for table tops! Good back up and good pricing… Read Full Review

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★☆☆☆☆

“Do not use!”

Written on: 20/02/2014 by northantslocks (1 review written)

Terrible company. Ordered 2 sheets of acrylic on 7th Feb, still waiting for them to arrive (20th Feb!) despite website claim of 2 to 5 days for delivery. Been promised delivery on several dates but failed to materialize. Never even been sent a confirmation of order. Total amateurs!… Read Full Review

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★★☆☆☆

“disappointed”

Written on: 17/02/2014 by captainphill (1 review written)

the quality of the plastic is good, but customer service let them down. next day delivery took nearly a week, because apparently the order was 'too big'! ridiculous excuse! very disappointed, won't be using them again. I shall be bringing the website claims for next day deliveries on all orders placed before 1.30pm to the attention of trading standards… Read Full Review

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★★★★☆

“Prompt, efficient service”

Written on: 04/01/2014

I was looking for a glass shelf initially, but concerned re safety for taller people who may knock it and breakit. Researched Acrylic as alternative. This company were pleasant, helpful and the delivery was well within possible time quoted. My only comment would be that the thickness needs to be greater than if glass had been used, as it does not support the same weight...... Obvious if one thinks about it, but I hadn't!… Read Full Review

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★★☆☆☆

“Product good, customer service poor”

Written on: 02/01/2014 by AKPreece (1 review written)

I ordered three sheets of polycarbonate on Sat 23 Nov 13 and the cheapest delivery option was for Next Day delivery which was not cheap (accounted for a quarter of the order cost). I figured it wouldn't be so bad as I'd have the polycarbonate on the Monday (25th Nov). It was not until Thursday 28th that I received a call to say that the post code provided was not recognised. This was possibly due to the addresses on our office complex being changed but was odd as this post code had been around… Read Full Review

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★★★★★

“5 Star Rating for Service”

Written on: 04/12/2013

My small item of sheet plastic to the value of £2.43 was actioned the same day as ordered, the well protected order was delivered within 3 working days. An e-mail enquiry regarding the material was answered by telephone within seconds of sending the message. Well done staff of sheetplastics… Read Full Review

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★★★★★

“Strongly recommended”

Written on: 25/11/2013

Good product, well protected in transit, exact measurements. I bought several acrylic sheets from them and all but one were promptly delivered. The one exception arrived at 8am rather than the previous day and a refund of postage was given without question. I phoned for advice on one occasion and it was politely given. Customer service excellent… Read Full Review

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