Not easy & not flexible

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Screwfix www.screwfix.co.uk
★★☆☆☆
2.3
From 94 reviews
31.0% of users recommend this

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Guest's review of Screwfix www.screwfix.co.uk

“Not easy and not flexible ”

★★☆☆☆

written by on 28/06/2013

I wanted to order some things for some work going on at my house. I thought i would place the order from work and my builder can go pick it up.
They dont allow this as the card holder has to be present, even though i have a long account history with them because of 'fraud'.
Seems stupid as all other online order then collect services do this eg, tesco, johnlewis etc. They also refuse to reserve the order and they pay cash on collection. They should at least offer this to regular customers.
Next time i will use other builders merchants/diy stores.

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Annoyed65's Comment

Written on: 04/12/2013

it does actually state when ordering that the card has to be presented and verifiyed-

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Nerav21's Comment

Written on: 04/12/2013

I ordered in store then had to go back twice, once to a different store and once to the same store. Was not mentioned to me then.

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Annoyed65's Comment

Written on: 04/12/2013

you dont need your card to verify if ordering in store you would have had your reciept

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Nerav21's Comment

Written on: 04/12/2013

well thats not what they said to me. Maybe the staff didnt know

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