Written on: 14/05/2012
I have used Screwfix for some years; initially for Business, but now retired it's for personal use. Delivery service has always been great. Since retiring I now have time to get computer savy and hence now shop online. The biggest problem is knowing the exact/correct name for the item you want. If you don't have that, you end up browsing for some time in order to find your item; if you can. Screwfix have just opened a shop in our town but don't always have what you want and have to order it for you; which means waiting another day and going back to the shop. With the delivery service being as good as it is, I find it better to order on-line getting it the next day and delivered to me. Being in a wheelchair makes this much better for me as I don't have the hassle of getting to the shop and then trying to carry any large items home on my wheelchair. Never yet had to query a product due to it being faulty and hence cannot comment on that part of the service. In the past I have bought screws,glue,varnish/finishes,hinges,power-tools, and numerous other products used in my business. Have last week bought a new lawnmower(Bosch Rotak 43),which I waited 3 months to get in stock. Admittedly no-one else had that make/model either. Despite web reviews it went together OK and although I cannot use it, The lad who cuts my lawn seemed to find it easy to operate and it does a pretty good job. I still find the finish on a cylinder mower better, but the lad cutting the lawn kept running into/hitting things with the blade, which rendered it inoperational. Hopefully this one should be much easier for him to get to grips with as the blade is covered. So far only used it once so time will tell, but all OK on that occassion as the product work well. The only snag is that the cylinder was petrol and this one is electric and keeps having to moving the cable, which he finds a bit of a bind. Maybe I should have gone for the ION (Battery/Rechargeable) version. Either way Screwfix delivered the product as ordered, safely and the next day as promised. Also their price was the best I could find on-line. What more could I ask of them ? Its a pity more companies are not as efficent.
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