The worst customer service I have ever experienced. Firstly ignored for 20 mins despite speaking to 3 staff to get a price for artificial grass that was not labeled or named just on a roll. Eventually given a good price so was going to take it but price given was wrong and staff could not be bothered to even see which we wanted. Unfortunately I'm not a builder so I don't know. we liked it we wanted it so sorry that we were such an inconvenience ill happily take the £400 we were happy to spend and go elsewhere. You and the attitude of the wigan staff can hopefully fail and go into liquidation. Only posting on here to warn others having spent 2 months being consistently lied to by there joke of a customer service team. Quite frankly avoid visiting like the plague by all accounts online is not so bad but don't subject yourself to the experiance of visiting if you don't want to be made to feel worthless.

Rubbish customer service ! waiting for response for 2 days . worktop arrived damaged, in order to have work-surface, we used part of it, and requested remaining length to be sent - they refused. Don't use them - deliver is free, but actually on their website is 75£ which means delivery is added to the value of the worktop - not free.

Ordered a Worktop. Was told 7 14 days. We have chased and chased to no avail. 7 weeks in still yet we are still waiting on the Worktop. Wigan customer services are really bad. They say would phone back 5 times but they never did. We had to email head office to get a response from the Wigan shop. Here is hoping it will be here for Christmas.

Poor quality, arrived damaged, no email of delivery, replacements late with rude customer service people. Avoid!

Extremely Poor Experience! I ordered some shiplap lengths from Savoy Timer on the 10th April with the expectation that it would be delivered within 14 days. I received two emails on the 25th April and then two more on the 27th April to say that it would be sent out W/C 26th which was fine. I then waited and waited for a confirmation of delivery which didn’t arrive, so chased them up again by phone to be told that the materials weren’t in stock. However, they would be sent out for delivery on the 10th May to arrive the 11th as a priority because of the problems I’d had thus far. On the 10th I received a call to say that it wouldn’t be delivered until Thursday 13th, this now being over a month on from placing the order and was told to email the supervisor to discuss options for refunding the delivery charge. I did this straight away and am subsequently still awaiting a response from him. Needless to say the order didn’t arrive on Thursday as advised, so I called again this morning to be told that the materials wouldn’t be in for three more weeks! I’ve decided to cut my losses based on the two options available, either to wait three weeks or have a refund! I find it so difficult to quantify how a business can run in this way and treat a customer who has placed multiple orders over the past year, in such a manner. Now begins the search for a similar product elsewhere, hopefully with a bit more care and consideration given to the customer experience!

To all contractors looking for a reliable firm to use, stay away from Savoy timber. I ordered worktops from Savoy on the 25th May by July the 3rd they still had not arrived. When they did arrived they were soaked through and unusable. A representative was at the forefront of this issue and refused a refund and didn't have the good manners to accept my call or return an email. Stay well clear. Work top express are a far more reliable firm.

After searching the internet for decking kits I come across savoy timber just as lockdown kicked in ! Fast forward a few weeks and I managed to order a 4.8mtr x 3mtr decking kit for my garden with a few extra bits . Delivery was due on the 19th of June this was just in time for the other half’s birthday . Brilliant I thought I would arrange the chippy to build the decking for me on the weekend , tuffnells turned up and decking delivered or so I thought!!!!!! Cue 4 missing packages now comes the hard part 24 times I tried to call on the Friday and a further 34 to times on the Saturday no to mention countless emails . Anyway I managed on the Saturday to contact someone about the missing items and here comes the good bit ..... 9 decking boards had major things wrong ( big chunks missing and splits in the wood) sent photos of the boards to the email address. On the Monday the rest of my missing items turned up now I’m chasing the decking boards countless emails and phone calls unanswered until I received a email that have I got the missing bits about a week later . So I email back now my chippy had been round to check the framing timber and 3 bits of this was no good due to spilts fast forward a couple more weeks and my broken decking boards had been resent and arrived today my decking is 4.8 meters in length...... these decking boards sent are only 3 meters in length can you see the problem !!! More emails and cost to me in time of work ! The chippy has got fed up with being put off that he has quit the job ! Avoid savoy timber

Very poor indeed Ordered 1st June and mistakenly paid by echeque which initially delayed the order which is fair enough! First call to them to ask about delay was bad and ended up receiving a call from a director who explained everything and my mistake and was very nice indeed! I received an EMail to say delivery would be 6th July (understand due to covid) I sent several emails to confirm this nearer the date and received no reply so didn't take a day off work!! This is when the fun starts Called this morning 6th to ask about delivery as Emails ahd went unanswered and was greeted by the WORST person ever to be involved in customer service!! We'll call him grunt as thats all he done!! Well that and want to argue with me!! Apparently delivery was out for today with some company in Lanark who outsourced to outsource to outsource!! NOT really my issue is it? and if you had confirmed as promised by Email then there wouldn't be an issue!! So now I'm currently at work with no one at home to receive this delivery that maybe might arrive today or not!! I know my order is not a massive financial order for Savoy BUT its an order none the less and bit of customer service and a little respect and manners cost NOTHING!! Paypal now involved as frankly I'm sick of trying to deal with the stinking attitude on the phone and getting no where except angry!! Read the bad reviews as a much truer representation of this company!!

Purchased some ironmongery at Blackpool branch male cut the item no please no thank you No help Young female on counter again no manners no assistance absolutely appalling and excessively overpriced item will never use Savoy again. B&Q always

Wigan branch, made to wait ages for two cuts, miserable staff with not a Please or thankyou in them. Over rated and over priced, quality of ironmongery dire. Won't darken there door again.

Just taken delivery of 8 beautiful doors. The whole process, from selecting the right doors and furniture to arranging convenient delivery times was smooth and easy. I had to change the delivery date to one week later and this proved to be no problem with Savoy. A day or so earlier the driver telephoned to confirm the arrangements and the post code and again on the morning of delivery to give us a time slot. He was a cheerful person and informative regarding other products.

An excellent service in the shop with knowledgeable staff. My doors were delivered in the morning as I requested by the person I dealt with who was very friendly knowledgeable and a gentleman Also as requested I received a call from him to advise the delivery time

Recently ordered some decking boards, they were delivered quickly and efficiently by a very polite and helpful driver. The staff on the phone were helpful and courteous. Would definitely recommend!

We were let down by another company so called Savoy Timber looking for 3 worktops to be cut to a specific size and delivered ASAP. They could not have been more helpful, from the person who took our call, who actually took a video of the worktops and sent the video to my phone so I could see the worktops in detail. To the delivery man who delivered on time and helped me carry the items into my house. Courteous and efficient. We are delighted with the worktops and would recommend this company to everyone - they are a pleasure to deal with!

What a fantastic company! Helpful and knowledgable staff who are always on hands to offer advice as well as being extremely friendly. Outstanding customer service where they always go above and beyond! I would most definitely return and recommend!

Best timber place in Lancashire, A1 service every time!!!!

After seeing all the negative reviews I thought I had made a mistake ordering. Everything arrived on time and with no damage (worktops) Thank you Savoy Timber and Tuffnels.

To every one my resent visit to the Blackpool branch I was very disappointed with the staff there was 3 lads didn't help me at all I was invisible to them the lad couldn't even serve me as soon as I got what I wanted I asked him for some discount he refused he couldn't even help me to put the stuff in the van he just wanted his brew and this was at 9 am when you spend over £400 I think the staff should at least help the public with the materials they have bought from them I shall phone on Monday and I will complain

placed a large order for bespoke doors and it says they will deliver within 10 days. 13 working days later and i start to chase. I call and i'm put on hold for over 6 mins after which i hung up expecting they would call me back once they found out what was going on. I called again and it hung up so i sent an email and they haven't responded.