Written on: 15/08/2012
I have never dealt with such an an unprofessional and rude company in my life. Despite ordering twice previously, they show no loyalty, lack any customer skills and their staff make up lies in their notes.
I had ordered our 3rd lot of Playbark, however, the night before delivery, there were emergency water works and roads were being dug up the next day and I was not even able to park near my home. I contacted them via their website to postpone the delivery.
However, when I spoke to them on the morning of the delivery, I was met with rudeness, ignorance and incompetance.
At the end of a battle to explain to them the issues which were beyond my control they eventually agreed to call the driver and cancel the delivery and was advised a refund would be issued.
However, 6 working days on and I have heard nothing back from them, so rang them and was greeted with yet another foul mouthed women who advised that according to notes put onto the system, the driver attempted to deliver and I outright refused delivery!
I did NOT refuse delivery at all. Infact because I had to cancel with the gardener too (as he had no bark to lay) he charged me £100 for cancelling on him so I was already £100 down.
I was advised by them that I would be charged a cancellation charge of £9+VAT, however, I have disputed this and now awaiting for their only Manager to call me back and was advised it could take up to 5 working days for a call back!
My advice? Stay away from Rolawn and also Wickes (as they use Rolawn too) and find a more respectable supplier of bark.
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