Premier Slate Reviews - www.premierslate.co.uk

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★★☆☆☆
2.2 / 5
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Latest Reviews

★☆☆☆☆

“Conman continuously ripping people off and getting...”

Written on: 19/06/2017 by Fitzgeraldce253 (1 review written)

After my order was placed heard nothing back, does not respond to emails, never answers the phone or responds to emails This person only responds after opening a case with the 3rd partly payment handler, but it's nothing more than empty words and no intention of completing a single order, I paid for the premium service being a delivery within 5working days and other it's now been over a month now and I really do not expect this order to be fullfilled as I've already contacted my credit card… Read Full Review

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★☆☆☆☆

“Seriously? These guys are still trading !!?? ”

Written on: 07/11/2016 by pfHoover206 (1 review written)

Can't believe people still being ripped off your this set up. I reported them two years ago to trading standards. . Good luck !… Read Full Review

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★★★★★

“excellent service all around”

Written on: 19/06/2016 by marabuchanen (1 review written)

Thank you very much for producing the excellent house sign for us. It is exactly as required and a superb piece of work, completed in record time. We shall not hesitate to recommend you to anyone we hear of in need of your services. Thank you … Read Full Review

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★☆☆☆☆

“Appalling service poor quality goods”

Written on: 13/05/2016 by Reesebq43 (1 review written)

One initial then a replacement sign received. Really poor quality paintwork - badly bubbled. First was blamed on our delay in unwrapping from packaging. Second was unwrapped immediately and same poor quality. Absolutely no response to my calls, emails, texts asking for refund. Black Holr! Don't be fooled by professional looking website. Avoid like the plague… Read Full Review

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★☆☆☆☆

“Now trading as quality slate signs”

Written on: 27/10/2015 by Simonizzy (1 review written)

Same website same lack of sign. I ordered a month ago and no sign. Escalated with paypal for a refund. Why do paypal continue to keep account open? They put a Hermes delivery number onto the paypal case but when I checked I found that they had tried to dispatch something on day I ordered before I approved the proof but Hermes didn't collect as not suitable whatever that means. Obviously a company not to deal with. Wish I'd seen this site before I ordered… Read Full Review

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Degsie1's Response to Simonizzy's Review

Written on: 06/09/2016

He's just done me for £1000

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★☆☆☆☆

“Do not use”

Written on: 21/10/2015 by 192Ryan (1 review written)

Use at your peril. They stole my money, sent me nothing, change their name all the time and come up with excuses. The website is very professional and convincing. Avoid like the plague. Also called, premier slate, quality slate (latest name) bespoke slate etc etc… Read Full Review

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★☆☆☆☆

“Absolute Disgrace”

Written on: 13/10/2015 by Tiap318 (1 review written)

Do not buy, how can these people still have websites that exist  everyone please report to trading standards! Let's get the site shut down… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 06/09/2015 by bqHollis331 (1 review written)

Sadly, I hadn't seen this site - if I had, I wouldn't have ordered!! As it was - placed an order and received a proof within a day. This was looking good. That was the last e-mail I have received. No sign, no contact - the website is dead and the phone number doesn't work. Luckily, I paid via PayPal so there is at least some hope of recovering monies via that route. … Read Full Review

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★☆☆☆☆

“Fraudulent company”

Written on: 02/09/2015 by Cohen350 (1 review written)

DO NOT LOSE YOUR MONEy by trying to buy from this fraudulent company..exactly the same experience, ordered, paid, no sign , no response… Read Full Review

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★☆☆☆☆

“Baffled”

Written on: 28/08/2015 by DwayneGrantham (1 review written)

We are baffled as to why these people are still allowed to trade. We complained over a year ago for non delivery and dishonesty from Premier Slate. It would be great to take a camera team over and film them while making their feeble excuses for being aload of smelly stuff ! As my dear Mother would have said..... they couldn't organise a booze up in a brewery! GET THEM OFF LINE AND DO NOT ALLOW THEM TO TRADE.....BEFORE ALL THOSE INNOCENT CHRISTMAS CUSTOMERS START ORDERING PRESENTS FOR LOVED… Read Full Review

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★☆☆☆☆

“Beware - Bespoke Slate House Signs”

Written on: 26/08/2015 by SmileSomewhat (1 review written)

Thanks to all who have posted these reviews. We were about to order a very expensive sign for a charity and thankfully after reading these reviews we decided not to proceed with the order. I did however copy all of these comments and forward them on, on your behalf :)… Read Full Review

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Kluklu's Response to SmileSomewhat's Review

Written on: 10/09/2015

Sadly I hadn't read the reviews...
Now regretting it!
These people should be locked up.

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★☆☆☆☆

“Do not attempt to buy anything from this Company ”

Written on: 25/08/2015 by Cooneywf24 (1 review written)

Premier Slate also trade as: Quality Slate Signs Bespoke Slate House Signs Luxury Slate SignThese are all the various trading names of one man The website is slick and convincing but you are unlikely to ever receive your sign. In my case, the person I dealt with said he had made my sign but, because he had changed credit card processors, he had refunded my money - and asked me to pay again. Needless to say, the refund never arrived. Fortunately, I had smelled a rat, and did not pay again. He… Read Full Review

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Kluklu's Comment

Written on: 10/09/2015

Sadly...I have only just realised the reason my sign was taking so long...wish I'd reviewed.
Will definitely review any company I've never used before in the future.

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★☆☆☆☆

“I'm surprised that this company is still being allowed...”

Written on: 23/07/2015 by 346West (1 review written)

I'm surprised that this company is still being allowed to operate. I did succeed in getting a sign from them in late 2014 but my attempts to buy another produced all the excuses highlighted in your reviews. I was contemplating legal action when I remembered that I had used Paypal and they refunded my outlay. Gareth seemed so pleasant on the phone, too!!! Surely the trading standards people have enough ammunition by now… Read Full Review

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★☆☆☆☆

“dishonest traders”

Written on: 16/07/2015 by Adolfo112 (1 review written)

Took the money. Then emailed to say courier lost parcel. Said would deliver another by 7/07/15. Guess what? not received and not answering emails or telephone. These should be sued and closed down. Looking at my options… Read Full Review

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★☆☆☆☆

“Avoid Avoid Avoid!”

Written on: 01/07/2015 by Molliek408 (1 review written)

This is the worst online buying experience I have ever had. Never received the sign and all communication ignored. Please do not buy from this website. I have contacted trading standards and they have had many many reports on the company and the various other names these conmen operate under. Please avoid… Read Full Review

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★☆☆☆☆

“Same as a lot of others - ordered sign, received...”

Written on: 04/06/2015 by 156Edwards (1 review written)

Same as a lot of others - ordered sign, received template which was approved. Item didn't turn up, Gareth said he would chase the courier and haven't heard back since. Ordered 6 weeks ago...complained to Watchdog, local press and will then go to the police. Has anybody else made any progress with any complaints / 3rd party organisations? I sent this link to them all to show the scale that this was happening at and also emailed Gareth telling him the action that I had taken… Read Full Review

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Tracea's Comment

Written on: 20/06/2015

We are making a claim in the Small Claims court. This is the second claim as the first one we made the mistake of naming Gareth Jones who claimed that he was just an employee of Keybee Enterprises when we ordered the sign in November. So we are now claiming citing Keybee Enterprises, as according to Companies House they are still trading at the address on the website. Just started the new claim so not sure if anything will come of it yet. We have also reported them to Trading Standards, but it seems they may not do anything unless there have been several complaints (they do not keep you informed of any action so it is not possible to know if this is progressing). They should not be allowed to get away with this. Our sign was a Christmas present from our sons for our new house. Unlike others we did actually receive a sign - just with the incorrect house name (although it was posted to the correct address). I wonder if we could get a group of some kind going?

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Wheresmysign's Comment

Written on: 14/08/2015

There are 2 identical web sites trading under different URL's luxuryslatesigns and premierslate, all URL's are owned by someone different which is very odd.


According to other businesses on the trading estate he only turns up to work 2 days a week so you might be better off going to his house!
Definitely avoid handing over any money!

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★☆☆☆☆

“Same as all other customers. Paid for signs never...”

Written on: 01/05/2015 by Annabellem487 (1 review written)

AVOID THESE AT ALL COSTS. As with other customers of this site I placed an order a few weeks into 2015. Promised I would receive my order in 7-10 working days.... As of today May 1st 2015 I still haven't received them. I have emailed back and forth and been told they were shipped a few weeks after my order and they were surprised I had not received them. Gareth said he would chase up the courier and get back to me. He didn't. Another email was sent to them. No reply. And another. No reply… Read Full Review

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Tracea's Comment

Written on: 20/06/2015

We are making a claim in the Small Claims court. We originally cited Gareth Jones but he claimed he just worked for Keybee Enterprises in November when my sons ordered the sign. We've changed the claim citing Keybee Enterprises, who according to Companies House are still trading at that address and therefore still liable. We are prepared to follow this through to stop these conmen taking people's hard earned cash.

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★☆☆☆☆

“Now trading as bespokeslatehousesigns”

Written on: 20/04/2015 by Lins0612 (1 review written)

DO NOT BUY from this website. You won't receive any goods. You won't get any contact from them at all. I've left countless messages and sent countless emails trying to progress my order. I've never had any response from them at all. I'll say it again DO NOT BUY from them… Read Full Review

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★☆☆☆☆

“Ordered slate in dec 2014..... Still waiting..... They...”

Written on: 25/03/2015 by BraelynReynolds (1 review written)

Ordered slate in dec 2014..... Still waiting..... They were quick to take money and respond with automatic email and send a proof.....but after a number of emails and phone calls to find out where it is still No response. DO NOT USE!!!! You will be just throwing your money away to a total thief! Will be paying him a visit in the summer when I'm in the area!… Read Full Review

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★☆☆☆☆

“ARE THEY A TRADING COMPANY AT ALL?”

Written on: 18/03/2015

I ordered this sign, spoke to Gareth personnally and recieved the quote very quickly. I paid by BACS transfer as that was the prefered payment by them. I chased my sign a few weeks later (had been promised it within 9-14 working days). They said it had been despatched and they would chase the courier and come back to me. I then heard nothing - i chased again a week or so later and was told it had been remade and was going out with the courier the next day, he would send me the tracking… Read Full Review

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