Wont replace faulty shower

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PlumbWorld UK - www.plumbworld.co.uk
★★★★☆
4.0
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kenysd's review of PlumbWorld UK - www.plumbworld.co.uk

“Wont replace faulty shower”

★☆☆☆☆

written by kenysd on 01/06/2015

Prices may be cheap but be aware if anything goes wrong and good luck getting problems sorted. We bought a shower mixer (£120) which didn't work from installation. We were advised on a number of potential problems including boiler pressure, pipe work etc. which could result in only luke warm water flowing through the shower. At a lot of cost, our water system was confirmed ok so we tried another mixer - it worked. The problem was the thermostatic controller which was faulty. The unit remained unused so we contacted customer services. As the warranty had just expired, customer services would do nothing. They advised the unit was no longer part of their range and that spares were not available but I could buy another unit from them - NOT A CHANCE!!

  • £800

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Value For Money

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Smithspm's Response to kenysd's Review

Written on: 07/07/2015

You would have a Not Fit For Purpose claim against pw

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Cheapsters's Response to kenysd's Review

Written on: 08/03/2016

Same thing here. Good delivery service. Parts were not complete so decided to return and seek refund and then purchase a more expensive shower valve. Refund was refused because the box was slightly ripped and so they said they could not sell it again. They ask me to get a Courier company to collect it as it was mine. Courier wanted £50 more than the value of the unit. Plumbworld refuse to have anyone visit their premises to collect items and their customer services phones ring forever. I am 3130 out of pocket and they refuse to lift a finger to get the unit back to me or refund.
I WOULD NEVER USE THIS COMPANY AGAIN..

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