Still Waiting.....

My elderley father (90) asked me to order on his behalf an item for my daughter's cat. It was ordered in July, and the money taken from his account a few days later. After a couple of weeks I phoned them they told me that the item was out of stock and it would be in on 10th August. Now end of August I phoned again, this time the person on the phone said that they couldn't speak to me as it wasn't the person who ordered the item, my poor dad is 90 has alzheminers, and hearing problems, so naturally I do all his ordering etc.. I said that this is hardly a security issue, all I want to know is if the item was in stock. He wouldn't tell me. I mentioned that I spoke to a person before and they discussed the order. He said he could loose his job if he told me!
So the next day I phoned back this time the lady told me that it was back in stock, and should receive it soon. Mmm I'm beginning to wonder now, after reading all the bad reviews. I emailed them through their system twice didn't get a reply. I didn't even get a Confirmation email after placing the order. The customer service is as bad as it gets. I shall not be ordering with with ever again. I'm still going to plug away, it's horrendous that they can take someones money and not supply the good.